Insufficient support available for developer tools. Posted to forums yielded zero responses, how would you like to engage your platform?

all API calls yield useless error with no documentation:

error:0909006C:PEM routines:get_name:no start line

https://support.box.com/hc/en-us/community/posts/4409827797011-Box-CLI-error-0909006C-PEM-routines-get-name-no-start-line