Request: Improvement of preview of high resolution movies
Request: Improvement of preview of high resolution movie in Box
Currently, when users preview movie files( .mov) in Box web app, sevearal issues happens depending on the files
Unable to read the preview screen
The preview stops suddenly in the middle of the movie file and unable to start again.
According to the support ticket, the risk to happen the above is likely to increase when the movie file is relatively high quality/ high resolution. Actually the issues happen when we preview movie files which is 8 minute-long and 13 GB/file. So temporal workaround is to tune it and make it lower resolution.
However, we handles a lot of movie files daily and it takes time to tune each one. In addition, it requies to store 2 files ( one is original ver. and the other is lower resolution ver.) so it is costly to manage.