I’d like to share some feedback about the lack of visibility and the slow speed of Large File Operations (LFOs) in Box, particularly when moving large folders or performing ownership changes.

These actions cause unavoidable downtime, but there’s no clear timeframe provided, and all items under the affected folders become inaccessible until the process finishes. This is creating significant headaches for our IT operations, especially as we’re working through major corporate restructuring. We’re forced to schedule these migrations on weekends to minimize disruption and open support tickets as a safety net in case the operations extend into the workweek and require follow-up.

It feels like much of this pain could be avoided with improvements to how Box handles backend database updates and by providing better progress tracking and time estimates for LFOs. More transparency and predictability would make a huge difference for teams managing large-scale changes.

Thanks for considering this feedback.