Service Accounts and App Users are automatically assigned an email address with the @boxdevedition.com domain. This becomes problematic when a company's collaboration settings define internal users by their own corporate domain (e.g., example.com).

Under this configuration, if a shared link's access level is set to "People in your company," the Service Accounts and App Users are treated as external users because their @boxdevedition.com email does not match the company's domain. Consequently, they are blocked from accessing these internal-only links, which hinders automated workflows and API-based processes.

Proposed Solution
Introduce a feature that allows administrators to change the assigned @boxdevedition.com email address for Service Accounts and App Users to an email address under a domain owned and verified by their company.

By enabling this change, these accounts would be correctly identified as internal users within the tenant. This would ensure they can successfully access shared links restricted to "People in your company," allowing for seamless and secure integration with internal automated processes.