Prevent modals (Box AI and New Collection) from closing when clicking outside
We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.
Reasoning:
We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.
When a user interacts with a Pendo guide or accidentally clicks the background, the Box modal disappears, interrupting the training flow. This prevents us from providing a seamless employee experience and hinders our ability to educate users on how to use Box AI and Collections effectively.
Expected Outcome:
By preventing the modals from closing on background clicks, we can successfully implement Pendo guides. This will allow us to properly train our employees and significantly drive the adoption of Box AI and organizational features within our company.