Due to the malfunction of my mobile device, I am currently unable to access a specific Box link.
The issue may be caused by one of the following:

Lack of access permissions

　Although I am able to log in, I may not have been granted the necessary permissions (e.g., Viewer or Editor) to view the relevant folder or files.

Expired or restricted shared link

　The shared link may have expired or been restricted to specific users, preventing access.

Incomplete multi-factor authentication (MFA) setup

　In some Box environments, even if login is successful, access to files may be restricted if the MFA setup is not fully completed. This may be related to the recent device failure.

Could you kindly advise what steps I should take to regain access?