Issues with Filename Corruption and Large File Download Failures on Box
I am reaching out regarding two issues I am experiencing when using Box.
1. Filename corruption when downloading files on Windows
Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
2. Large files cannot be downloaded
Additionally, I am unable to download large files stored in Box.
When attempting to download files of significant size, the download either fails to start, freezes midway, or results in an error. I have confirmed that my network connection is stable and that there are no local storage issues on my device.
Could you please help investigate these problems or provide guidance on how to resolve them? I would appreciate any information regarding potential limitations, encoding behaviors, or recommended methods for handling large file downloads.
Thank you for your support.
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