your AI bot has been a disaster for me today
I have been trying to get help for over an hour and chatting with the AI bot in your help section. I have been unable to access lost files which somehow disappeared from my account today. there was a Box reset and my computer restarted automatically over night and when i logged back in, the last ten days of data is gone! I am 100% certain the files were in Box as that is the only place i save my files and i have accessed them multiple times through Box over the last few weeks. Your BOT could not understand that and repeatedly went in circles. I understand it is a way for you to save money, however, I am a paying customer who lost extremely urgent files and needs help asap and you offer no assistance other than an AI bot. it is extremely sad and frustrating that this is what has happened in the technology world. Humans still need humans to help on occasion and this is one of those occasions. I hope someone actually reads this and understands what is missing in Box. Thank you, Daniel Samson
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