Content Manager collaborator visibility when folders hidden for collaborators
As Administrators, we anticipate the visibility of all collaborators in every folder within the Box Content Manager.
When a folder is configured to "Hide collaborators and their activity from non-owners," even Administrators utilizing the Content Manager are unable to view the collaborators (without notification), which complicates the troubleshooting process.
For instance, a folder may contain numerous collaborators, yet it remains invisible under the Manage Collaborators menu. Administrators should have access to all collaborative information; this is an essential aspect of their responsibilities. Additionally, the majority of Administrators are unaware of this issue.
Utilizing the login-as user feature is not a preferred approach and results in significant delays during troubleshooting.
Edwin Engels
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