FTP not available to external users for Enterprise accounts.
Currently FTP for Box is only available to Business and Enterprise accounts for bulk migration of data. It is not available for Personal accounts (Free or Pro).
This is problematic for Enterprise users that have external vendors, partners, customers (collaborators) that need to upload a large data set to their Enterprise account through FTP.
Since these external collaborators are Free users, they do not have access to FTP but are still collaborating with us.
REQUEST: Add support for FTP uploads for external collaborators that are specifically collaborating with a paying Enterprise Box account?
Danny Hernandez
shared this idea
This is not currently planned. We will reconsider this with additional demand.
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Anonymous
commented
Our university is an enterprise account/instance I believe. It is annoying that we can't allow FTP access to external customers/vendors (who would have a free account typically).
Please add support so enterprise accounts can allow ftp access to non-enterprise accounts.
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Anonymous
commented
I'm trying to download 100 4GB files from the University of Washington in St. Louis. They're an enterprise account which needs to share files outside their domain. I'm on linux, so I can't use drive either. An enterprise account should be able to grant FTP access to anyone they choose to share files with. At present I have to go back to them and ask them not to use box in the future because I can't find a way to download the files efficiently.