Enhance and support the Box Embed Widget for mobile browsers.
We outsource hosting and presenting documents to Box. We allow our users to upload documents in our app and we upload them to Box via API. Later on, when users want to view the file, we ask the Box API for an iframe URL and embed it in our app. So, in the end, no one is logged in to any box applications, because we use the API under the hood.
Thank you for the submission. We are currently collecting use cases and feature requests for the Box Embed widget, and are considering it for update in a future planning cycle. We do not have a timeline for this at present, but ask you to continue to submit feedback here in the meantime.
If the sign-in option stayed in the Box Widget itself rather than a separate pop-up, it would resolve our issues with our Mobile App. The rest of the widget works great on mobile and this is the one sticking point. The world is moving further and further to mobile so this seems like a strategy Box should be keen on addressing. Thanks for your consideration.
Paul M. Zahorosky commented
First - I cannot believe that box.com let any feature of their service go through without mobile support.
Second - we do not wish to require our users to become box.com users just to participate in our data collection experiences.
Here are some details. Our social marketing team uses their PAID box.com account to gather images from "Brand Ambassadors". We post several widgets on a page on our site that only these ambassadors can access. Then the ambassadors are able to upload their images to specific box.com folders for later curation by the social media team. Needless to say a lot of images from these "influencers" are from mobile devices and they are uploading them from such devices. So, having a limitation of the embed widget only consistently working on desktop systems is extremely shortsighted.
Also pointing out that, so far, I have been able to access the embed widget on Android devices but not iOS devices. Is the issue that box.com developers cannot work past some iOS security block?
Regardless, any feature intended for internet use must be accessible on as many platforms as possible. Considering the percentage of mobile users to other platforms, disregarding mobile actually makes the embed widget almost entirely useless.
Paul M. Zahorosky commented
Here is a similar request - posted before this one and having more support:
AdminAnonymous (Other, Box) commented
Currently we have below limitation and we want this to be improved to support mobile browsers:
Box Embed is not optimized for mobile browsers and should not be used in web experiences designed for mobile devices. Many UI elements, like the download and print options might not show in mobile browsers.