Automatic email response for file request submitter
Would like a feature whereby the person submitting files using Box File Request receives an automatic confirmation email with a customizable message. For example, after the submitter uploads files using the File Request web widget, that person gets a email to the effect of, "Thank you for contacting us. A team member will review your submittal and follow up within 24 hours." The person would be required to provide an email address but not required to have a Box account. Many of our external customers send us application materials using File Request, and then they contact us separately wanting to know a) if we received the files, and b) when they will get a response.
"This functionality would be extremely beneficial for our team. We have many partners that email us asking for confirmation that we've received the document, and responding to each one individually almost defeats the purpose of using this file upload process. They might as well just email us their deliverables."
This absolutely needs to be a priority, I am not even sure how you could justify NOT having one?
AdminAnonymous (Admin, Box) commented
request being evaluated
as an add on to this, if the response message "Success, Your file has been submitted" can be customized. for example "Success, Your file has been submitted. Please return to previous page to continue sign up". This function in addition to the response email would benefit users who are including the File Request Link in a process.