Don't point users to the EID's Primary Admin when users try to access a disabled app
Don't point users to the EID's Primary Admin when users try to access a disabled app. This is problematic for our larger customers as it prompts the user to reach out to an email address that may not be monitored or inundates the admin with what should be HelpDesk tickets.
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Stuart commented
It's disappointing to see this has been a problem at the enterprise level for so long, and turned out as NOT PLANNED after several years of being strung along. I'm hoping that my post along the same lines is not similarly ignored. See "Remove or Show a Different Box Admin Address to Enterprise Users" @ https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/48966497-remove-or-show-a-different-box-admin-address-to-en . (Currently awaiting moderator approval.)
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Anonymous commented
The "administrator's email address" in this error screen is the tenant administrator's email address.
We want you to add a setting to change this email address to another one.For example:
We would like to change it to a different email address for receiving inquiries.Please add a setting.
Error:
"Disabled by Administrator: This application cannot be used because it is not allowed by your Box administrator. If you have any questions, please contact your administrator at [your Box Admin's email]."
https://community.box.com/t5/Integrations-Troubleshooting/Disabled-by-Administrator-Cannot-Use-Application/ta-p/50075/jump-to/first-unread-message