Don't point users to the EID's Primary Admin when users try to access a disabled app
Don't point users to the EID's Primary Admin when users try to access a disabled app. This is problematic for our larger customers as it prompts the user to reach out to an email address that may not be monitored or inundates the admin with what should be HelpDesk tickets.
AdminChristopher Muckle
(Admin, Box)
shared this idea
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Anonymous
commented
The "administrator's email address" in this error screen is the tenant administrator's email address.
We want you to add a setting to change this email address to another one.For example：
We would like to change it to a different email address for receiving inquiries.Please add a setting.
Error：
"Disabled by Administrator: This application cannot be used because it is not allowed by your Box administrator. If you have any questions, please contact your administrator at [your Box Admin's email]."
https://community.box.com/t5/Integrations-Troubleshooting/Disabled-by-Administrator-Cannot-Use-Application/ta-p/50075/jump-to/first-unread-message