Co-admin should be able to login to other co-admin accounts and service accounts
Box co-admin should have the ability to log into other co-admin accounts and application services accounts to manage content. Today, you rely on using Box APIs or the primary Box admin account. It would be more convenient for coadmins to use the Box webapp instead.
Currently, only the Admin can use the "Log in to user's account" function in the Admin Console > Content > Content Manager, in order to log in as a service account used by a custom app.
The Content Manager appears to be the only place where this functionality exists. It is very useful to be able to view a service account and its associated settings and content from a user perspective. I would like for Co-Admins to be able to do it as well, so that the privilege/burden doesn't fall to only one person in the organization.
Right now if a Co-Admin tries this, they are directed to their own user account, and not the service account.
I was directed to post this here by Box Support. Hopefully someone sees this.
Completely agree. Not being able to offer co-admins the ability to login to users accounts creates key issues with our support teams and increases reliance on the Box admins to provide additional support.
Agree. As it currently stands, we have to create a shared admin account to do these functions, which is a huge security no-no. If we want a co-admin to have full rights and mark that in the UI, they should have the same rights as the primary admin, not be limited.