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Help shape the future of Box

Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!

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741 results found

  1. Upgraded my laptop, lost hundreds of files, Box support claiming files never properly synced

    Hi Box, I am incredibly frustrated and disappointed with your product. Your customer support team said I need to post the feedback here. I have been using Box Drive for the past four years and was using it to keep track of sensitive and important records and information related to my employer's financial statement audits. This included hundreds of workpapers and workbooks used to gather and compile information to send to our auditors for the company to pass our annual audit. I could view the files in Box Drive and in the online web browser, indicating that they had properly…

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  2. Prevent users from adding content to the root level in Box Drive

    Our enterprise is set to prevent users from being able to create folders at the root level. This functionality works great in Box cloud app. However the user is able to add content at the root level in Box Drive. This causes sync errors as Box Drive cannot sync to a root level folder in the app.

    Can you consider preventing users from doing this in Box Drive so it matches how it works in Box browser view.

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  3. Allow DES files to be synced via Box Drive

    We would like for DES files to be synced to Box cloud via Box Drive. They are currently being ignored in the same way PST files are ignored. Ideally, having the ability to enable/allow exclusions would be ideal.

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  4. Ability to Dismiss Error Messages Not Just Retry

    Error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.

    Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved…

    2 votes
    0 comments  ·  Box Drive  ·  Admin →
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  5. removal of the delete confirmation prompt in the Box Drive app

    Hey there,

    I’d like to request the removal of the delete confirmation prompt in the Box Drive app for Mac. When I delete a file, the system prompts me to confirm the action, which I find unnecessary and disruptive to my workflow. Since deleting a file requires deliberate actions—right-clicking and selecting delete—the additional confirmation step is redundant.

    In my line of work, I frequently delete files, and this extra step adds unnecessary friction to my process. If a file is deleted by mistake, it can easily be restored from the Trash folder, making the confirmation prompt an unnecessary inconvenience.

    I…

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  6. Clearing the Recents section of Box Drive

    It's hard to believe that these 3 suggestions haven't already been made many times before.

    1. Add option to clear recents section

    2. Add option to choose what to remove from recents section

    3. Add option to disable recents section completely

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  7. GoogleDrive Regarding file conflicts in

    BoxDriveI am aware that there are solutions for file conflicts like the one below, but there are some cases where the above cannot be resolved. (e.g., under a folder with "Hide" enabled).
    ・Box for Microsoft Office collaborative editing function
    => https://support.box.com/hc/ja/sections/21356589562131
    ・Use BoxDrive's lock function
    => https://support.box.com/hc/ja/articles/360061782454

    I would like Box to consider a feature like Google Drive that allows you to "overwrite" a file in a pop-up when a file conflict occurs.

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  8. Prohibits operation of files and folders that have not been synchronized with the Box server(Boxサーバと同期が完了していないファイル・フォルダの操作禁止)

    When operating a file or folder that has not been synchronized with the Box server, the update contents may not be reflected on the Box server and may be lost. To prevent this, we would like to have an optional function that prohibits users from operating a file or folder until it has been successfully reflected to the Box server.

    (In Japanese)
    Boxサーバと同期が完了していないファイル・フォルダを操作すると、Boxサーバに更新内容が反映されず消失することがある。これを抑止するために、正常にBoxサーバに反映が完了するまではユーザの操作を禁止するオプション機能が欲しい。

    2 votes
    0 comments  ·  Box Drive  ·  Admin →
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  9. Open read-only in BoxDrive

    Users with viewer privileges are not allowed to update files, but in the case of files that are updated simply by opening them, such as .xls files, an error will occur each time the file is opened in BoxDrive.
    Is it possible to open files from BoxDrive in read-only mode?

    -in Japanese-
    ビューアー権限のユーザーはファイルを更新することができないようになっているが、.xlsのように開くだけで更新されてしまうファイルの場合、BoxDriveでファイルを開くと都度エラーが発生してしまう。
    読み取り専用状態でBoxDriveからファイルを開けるようにしてほしい。

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  10. Optional functionality when creating “shared links” directly from “box drive”

    When creating a “shared link” directly from a “box drive”, there is no ability to set an expiration date or password. It would be desirable to be able to set them for the purpose of preventing the creation of open links from reducing the level of security.

    2 votes
    0 comments  ·  Box Drive  ·  Admin →
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  11. prevent saving files on local disk to folders that the user does not have access to.

    Prevent saving files on local disk to folders that the user does not have access to. At present just a warning pops up but non-tech-savvy users don't know what to do with that, and the errant files can only be found by logging in as that user on that particular machine. If there was some way to not allow invalid local saves it would be very helpful!

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  12. Box Drive & Box Shield

    Currently Box Shield classifies copy & pasting within Box Drive as downloading which results in a false alarm notification. It would be great to be able to see the difference between moving files and actually downloading files from a Box report.

    17 votes
    0 comments  ·  Box Drive  ·  Admin →
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  13. Certain Windows applications, don’t work with Box Drive

    I would like to be able to use Windows apps (such as the built-in Photo app or Snipping Tool app) when opening image files in Box Drive.
    In a company with strict security like ours, all apps that can be used are controlled by administrators, and free apps cannot be used without permission.
    In addition, adding apps requires an almost hopeless application process, and free apps cannot be added due to security policies.
    If BoxDrive could use Windows apps, that would solve this problem, so could you please make it possible somehow?

    -in Japanese-
    Box Driveで画像系のファイルを開く際にWindowsアプリ (組み込みのフォトアプリやSnipping Toolアプリなど) が使えるようになってほしいです。
    弊社のようなセキュリティが厳しい会社では利用できるアプリはすべて管理者で統制されており、勝手にフリーのアプリを使うことはできません。…

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  14. Ability to Make Specific Folders Persistent in Box Drive

    In order for some of our CADD standards to work properly we have our users marking a specific folder for offline use. It would be nice if there was an admin setting to mark specific folders to be precached or persistent in Box Drive for specific users or groups.

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  15. Add remote app support functionality like OneDrive is currently offering

    OneDrive now offers support for starting in background for RemoteApp. I tried the same regkey for Box but it didn't work, can the same functionality be added for Box Drive?

    https://learn.microsoft.com/en-us/azure/virtual-desktop/onedrive-remoteapp

    11 votes
    0 comments  ·  Box Drive  ·  Admin →
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  16. Prevent the search window opened from the BoxDrive notification icon from closing automatically.(BoxDriveの通知アイコンから開く検索ウインドウが勝手に消えないようにする)

    When you click the BoxDrive notification icon, the search window that appears automatically hides when you click on search results or other windows. To check files one after another from the search results, you have to click the BoxDrive notification icon again to display it, which is cumbersome. I want to make this a pop-up window that does not hide until I click the close button.

    (in Japanese)
    BoxDriveの通知アイコンをクリックして表示される検索ウインドウは、検索結果をクリックしたり他のウインドウをクリックしたりすることで自動的に非表示になる。
    検索結果から次々とファイルを確認するためには、再度BoxDriveの通知アイコンをクリックして表示させねばならず操作が煩雑である。
    これをポップアップウインドウにし、閉じるボタンをクリックするまでは非表示にしないようにしたい。

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  17. About BoxDrive upload error notification messages

    <BoxDrive upload error notification off function added>
    Regarding the desktop notification method when a BoxDrive upload error occurs,
    From version 2.41 onwards, a message similar to a Windows notification may be displayed.
    I would like each user to be able to set whether or not to display the message.

    supplement:
    Since it was not displayed until now, past errors are accumulated,
    Since the accumulated amount is displayed as a message, some users may have more than 200 messages displayed, and the messages will be displayed periodically until they are resolved.
    Since it will take time to resolve the error, I…

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  18. Box Drive should ignore files would be in a hidden folder/directory

    Box Drive should ignore files would be in a hidden folder/directory. For example, this file has a parent folder that is named ".Rproj.user" which starts with a dot.

    Box/Project plans/epigenomics/.Rproj.user/BE079F78/sources/session-2efd7e0c/lock_file

    1 vote
    0 comments  ·  Box Drive  ·  Admin →
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  19. Request to improve synchronization speed between Box Web UI and BoxDrive"

    Request to improve synchronization speed between Box Web UI and BoxDrive"

    We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
    Our investigation of the synchronization speed is based on the following items.

    Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
    Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
    Pattern 6: Delete the file on the Box Drive…

    57 votes
    not planned  ·  2 comments  ·  Box Drive  ·  Admin →
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  20. Disable offline access for specific folder

    We would like to have a feature to disable Box Drive offline access for specific folders. Our users try to download the whole department folders and sensitive folders without realizing it. This is causing issues with disk space and compliance and there is no way to control this at the folder level, as Editor will have default access to download all files offline.

    2 votes
    0 comments  ·  Box Drive  ·  Admin →
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