793 results found

1. I would love to be able to direct Box Drive to any drive connected to my computer.

   Have the option to choose where Box Drive syncs from not just where it is installed. Instead of the startup drive as default Box Drive location, having the option to choose any drive internal or external drive would be great.

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   4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. BoxDrive enhancement - expose Microsoft Sensitivity Label

   Ability for Microsoft Sensitivity Labels to work when looking at files from BoxDrive

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   0 comments  ·  Box Drive  ·  Edit…  ·  Delete…  ·  Admin →
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3. New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state

   Problem (What problem could Box solve for you?)
   When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
   This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think Drive is broken or content is missing).

   Proposed improvement
   Please improve the File Explorer experience while Box Drive is starting/connecting/initializing so users do not see an unstable or misleading folder state. For example:
   Show a clear “Box Drive is connecting/initializing” placeholder and block navigation until ready; and/or
   Provide an admin/user option to delay/hide the Box Drive mount until Drive is connected; and/or
   Ensure cached vs. not-yet-available content is clearly indicated without throwing generic Windows errors.

   Steps to reproduce
   1.Install new Box Drive for Windows (Cloud Files architecture), version 2.48 (pilot).
   2.Ensure Box Drive is configured to auto-start on Windows login.
   3.Reboot the PC and open File Explorer immediately after login.
   4.Observe Box folder becomes visible before Drive is fully ready; icons may be missing/blank; opening folders may show errors.

   Impact
   ・End-user confusion (“Drive is broken”, “files disappeared”)
   ・Increased helpdesk tickets and delays in rollout/adoption of the new Box Drive

   The following is written in Japanese

   Windows 向け新しい Box Drive（Cloud Files）：起動／接続時にエクスプローラーの UX を改善し、不安定または誤ったフォルダー状態を回避する

   問題（Box はどのような課題を解決できるか？）
   Windows の起動時に、新しい Box Drive（Cloud Files アーキテクチャ）が自動接続します。この「接続／初期化」中、Box Drive がまだ完全に起動・準備完了していないにもかかわらず、File Explorer に Box Drive フォルダーが表示されます。フォルダー表示が不安定で、一部の項目でアイコン／ステータスが表示されないことがあり、フォルダーを開くとエラーになる場合があります。この現象はパイロットに参加している複数ユーザーで一貫して発生しています。この挙動は「Box Drive アプリケーションが起動していない場合でも Box Drive フォルダーにアクセス可能」という機能仕様に沿っている可能性がありますが、部分的に初期化された状態が見えてしまうことで混乱を招き、サポートチケットの増加につながっています（ユーザーが「Drive が壊れている」「コンテンツが消えた」と誤解する）。

   改善案
   Box Drive の起動／接続／初期化中に、File Explorer 上で不安定または誤解を招く状態が見えないよう、エクスペリエンスを改善してください。例：
   ・「Box Drive は接続／初期化中です」という明確なプレースホルダーを表示し、準備完了までナビゲーションをブロックする
   ・Drive が接続されるまで Box Drive のマウントを遅延／非表示にする管理者／ユーザー向けオプションを提供する
   ・キャッシュ済みコンテンツと、まだ利用できないコンテンツを明確に区別して表示し、一般的な Windows エラーを出さないようにする

   再現手順
   1.新しい Box Drive for Windows（Cloud Files アーキテクチャ）v2.48（パイロット）をインストールする
   2.Windows ログイン時に Box Drive が自動起動するよう設定する
   3.PC を再起動し、ログイン直後に File Explorer を開く
   4.Drive が完全に準備完了する前に Box フォルダーが表示されることを確認する（アイコンが欠落／空白になる場合がある）。接続中の状態でフォルダーを開くとエラーが出る場合がある

   影響
   ・エンドユーザーの混乱（「Drive が壊れている」「ファイルが消えた」）
   ・ヘルプデスク問い合わせの増加、および新しい Box Drive の展開／定着の遅延

   Problem (What problem could Box solve for you?)
   When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
   This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think… more

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4. Naming the photos

   I have a problem. Box app names the photos with ":" marks on the time stamp and my desktop app doesn't want to download the photos with ":" -markers. This is a bad bug. I didn't find any setting to adjust the structure of the photofiles name.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Box Drive performance is terrible

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.

   Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?

   For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be… more

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6. Show in Box Drive or Reveal in Finder from Box Web

   When I am looking at file in Box on a web browser, I want a button that takes me straight to the file in Box Drive/a macOS Finder window. We can already do that in the other direction (see attached, "View on Box.com"); it would be convenient to be able to do this in both directions. I don't know what the Windows equivalent is. Thanks for your consideration.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box drive should only show and sync the selected folder and left the unselected online only

   Box drive now allows you to hide folder. Be frankly this is useless. Because for most the IT users, we normally enabe showing hidden folder/files option in Windows explorer. So for more prefessional usage, the Box Drive should only show and sync the selected folders. The folders not selected should be left alone online.
   One example, I have a box drive hosting many folders. Each folder hosting one project. The projects could be from different client. When I work with client A, I only want client A project folder to be sync and shown on my desktop. But now the other project folders are also included in the sync set. Even it is hidden but as said as long as you enable showing hiddeng folder/file option, you can still see, more importantly access those folders and files. This leads to potencial data leak.
   The Box Drive is a good product but clearly it is not ready to be an enterprise or professional solution like Microsoft One Drive.

   Box drive now allows you to hide folder. Be frankly this is useless. Because for most the IT users, we normally enabe showing hidden folder/files option in Windows explorer. So for more prefessional usage, the Box Drive should only show and sync the selected folders. The folders not selected should be left alone online.
   One example, I have a box drive hosting many folders. Each folder hosting one project. The projects could be from different client. When I work with client A, I only want client A project folder to be sync and shown on my desktop. But now the… more

   3 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Convert Box Drive File to Box Link when Emailing Copy of File

   We use Box to store company documents, and most people prefer to work with the Box files natively on Windows via Box Drive. The issue is when someone wants to circulate a copy of a file stored on box. The standard practice is to drag a copy of the document from Windows Explorer to an Outlook email. This results in a copy of the document, so future collaborators are not editing the Box document, but rather a copy.

   This is a common feature in most established DMS products, where the user is asked if they want to upload the actual file or instead, a link to the file so that when the recipient opens the attachment, they are directed to the file on the server, not the copy of the document in the email.

   We use Box to store company documents, and most people prefer to work with the Box files natively on Windows via Box Drive. The issue is when someone wants to circulate a copy of a file stored on box. The standard practice is to drag a copy of the document from Windows Explorer to an Outlook email. This results in a copy of the document, so future collaborators are not editing the Box document, but rather a copy.

   This is a common feature in most established DMS products, where the user is asked if they want to upload the actual… more

   3 votes

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9. I would like the display position of the "Hide this folder" menu on BoxDrive to be changed.

   The "Hide this folder" feature has been made possible on BoxDrive, but cases of accidental folder hiding due to misoperation have been occurring. We believe one of the reasons is that it is located among frequently used menus like "Share" and "Update folder."

   We hope for an improvement in changing the display position of the "Hide this folder" menu. Alternatively, it would be great if we could have a setting option to disable the "Hide this folder" menu altogether.

   Thank you very much for your consideration.

   2 votes

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10. When my sidebar is expanded in Box, my entire Box window experiences a glitch that makes the entire screen strobe back and forth

    When my sidebar is expanded in Box, my entire Box window experiences a glitch that makes the entire screen strobe back and forth until I collapse the sidebar. It is extremely irritating and often I want the sidebar open so I can see details about an item.

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11. Switch to Cloud File API for Drive to solve the Icons not showing issue

    Like many users I found that the status icons disappeared in Explorer after starting an addition cloud service on Windows 11. This issue is well documented here: https://support.box.com/hc/en-us/articles/360044195513-Icons-Do-Not-Appear-In-Box-Drive-or-Box-Sync-on-Windows

    I would like to suggest utilizing the newer "cloud files API" provided by Microsoft that is used by OneDrive to move the icons to a status category rather than icons on the file thumbnails/icons.

    The documentation can be found here; https://learn.microsoft.com/en-us/windows/win32/cfapi/build-a-cloud-file-sync-engine

    Thank you for your consideration.

    1 vote

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12. Box Drive installation improvements

    While I am submitting this for Box Drive, I think this should apply to all .msi installers from Box. Is there a way that we can see the version info in the file Properties - > Details? I know that .msi installation makes this trickier than .exe but it is difficult to determine if the website Download link gave me the most recent version or not.

    There have been instances where the download from the website (https://www.box.com/resources/downloads#:~:text=Download%20Box%20Drive%20for%20Windows%20(64%20bit) gave me an older version than a user who had Box Drive installed with auto-updates enabled.

    If something as simple as a administrator web-page with a translation table that shows what version a revision number GUID or content created time-stamp refer to.

    Additionally, I see this idea was shot down ~5.5 years ago, so I hope it can be reconsidered:
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/36112060-box-drive-install-to-be-shown-as-box-drive-inste

    It would make more sense if Box Drive reported as Box Drive in installed programs instead of just Box. Other installations have their full product name - Box Tools, Box for Office and it is easier to intuit what it represents.

    While I am submitting this for Box Drive, I think this should apply to all .msi installers from Box. Is there a way that we can see the version info in the file Properties - > Details? I know that .msi installation makes this trickier than .exe but it is difficult to determine if the website Download link gave me the most recent version or not.

    There have been instances where the download from the website (https://www.box.com/resources/downloads#:~:text=Download%20Box%20Drive%20for%20Windows%20(64%20bit) gave me an older version than a user who had Box Drive installed with auto-updates enabled.

    If something as simple as a… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Open read-only in BoxDrive

    Users with viewer privileges are not allowed to update files, but in the case of files that are updated simply by opening them, such as .xls files, an error will occur each time the file is opened in BoxDrive.
    Is it possible to open files from BoxDrive in read-only mode?

    -in Japanese-
    ビューアー権限のユーザーはファイルを更新することができないようになっているが、.xlsのように開くだけで更新されてしまうファイルの場合、BoxDriveでファイルを開くと都度エラーが発生してしまう。
    読み取り専用状態でBoxDriveからファイルを開けるようにしてほしい。

    31 votes

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    not planned  ·  AdminAnonymous (Admin, Box) responded

    Box Drive doesn’t currently provide a built-in “read-only open” option. Instead, whether a file opens in read-only mode depends on the application (Excel, Word, etc.) and the operating system.

    Here are a few possible workarounds:

    • Download a local copy and open it outside of Box Drive.
    • Use Box Preview in the web app, which always opens in read-only mode.
    • Adjust application settings (e.g., in Excel you can configure certain files to always open as read-only).

14. Being able to combine files in a folder

    Would like to be able to combine files that were loaded separately.

    2 votes

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15. Ability to edit shared link settings on Desktop

    Currently, the only way to generate a shared link on Desktop is to generate the default style link (i.e. shared only within your company).

    In order to get to the share settings window dialogue, you currently need to open the file on web.

    It would be great to incorporate the share window dialogue natively in PC/Mac. This is a common feature currently available on OneDrive, Dropbox, Google Drive.

    2 votes

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16. Notifications + Override ability for Folder Owners when a folder is Deleted by a Collaborator

    When in Box Drive, collaborators can inadvertently delete a large folder, even if they don't own that folder. Before the folder is able to be deleted, the owner of the folder should receive a notification with a warning (e.g. Jane Doe is about to delete your files) and the owner should have the ability to override the action. In the case where the Owner is no longer at the company, there should be an Admin warning and ability to override the action.

    7 votes

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17. Ability to hide date and other metadata for external shares

    When sharing to external users, it would be nice to have the ability to remove the date from view, as it can sometimes be privileged information to see that kind of metadata.

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18. Add tag support for OSX files in Box Drive

    File color labels (tags) in OSX do not work on Box Drive.

    Competing cloud storage platforms (like Dropbox) easily handle this.

    In a MacOS team production workflow, tags are essential for production processes. Labels allow effortless communication to other team members on the status of file production. This is an industry-standard way of working which is totally broken in Box Drive.

    Please review the many MANY past requests for this feature in these forums. It is a long-standing issue that deserves attention!

    2 votes

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19. langauage

    the language display is still in japanese even though i already set it to english at login page

    1 vote

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20. Box Drive: Safe Column Width Fixation

    The default column width is too narrow when viewing in Box Drive, and it is not possible to apply column width locking. I would like to request an improvement to this feature.

    14 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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