691 results found

1. We want to restore a file by ourselves in Box Drive, when our accidentally move/delete it.

   When using Box Drive, we often move/delete file(s) by mistake!

   We want easily check the history of actions taken to moved/deleted contents, in order to easily restore it to its original location in case of a mistake.

   (in Japanese)
   【誤操作でBox Driveのファイルを移動・削除した時、自分で復元したい】

   Box Driveを使用していると、ファイルを間違って移動/削除することがよくあります！

   ミスが起きた場合に簡単に元の場所に復元するために、移動/削除されたコンテンツの履歴を簡単に確認したいと考えています。

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Add remote app support functionality like OneDrive is currently offering

   OneDrive now offers support for starting in background for RemoteApp. I tried the same regkey for Box but it didn't work, can the same functionality be added for Box Drive?

   https://learn.microsoft.com/en-us/azure/virtual-desktop/onedrive-remoteapp

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3. Request to improve synchronization speed between Box Web UI and BoxDrive"

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
   Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
   Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
   Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
   Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

   We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

   We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

   ============
   (Japanese)

   「Box Web UIとBoxDriveの同期速度向上リクエスト」

   Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
   我々の調査では下記項目にて同期速度の調査を実施しております。

   パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
   パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
   パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
   パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
   パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
   パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
   パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

   他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

   同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive… more

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   researching  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Box Drive for Windows on Arm

   With the release of new Copilot PC by Microsoft and other partners that run on Arm processors it would be nice to be able to install Box Drive on Windows on Arm.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Box Drive performance improvement request when using VDI

   The VDI is experiencing operational delays when using Box Drive, and this is affecting our business.
   It was found that the delay was caused by a large number of disk I/Os.
   We checked the Box Drive logs and found that Box was reflecting 1,000 to 2,000 operation logs on Box to each user every morning.
   Since the above operations occur simultaneously for all users, there is a large load on the infrastructure.
   Please improve performance.

   (Japanese)
   「VDI利用時におけるBox Drive性能改善リクエスト」

   Box Drive利用時のVDIで操作遅延が発生しており業務影響が出ております。
   操作遅延の要因としては多数のディスクI/Oによって発生していることが判明しており、
   Box Driveのログを確認した所、Boxから毎朝1000～2000のBox上での操作ログを各ユーザーへ反映されていました。
   上記操作が全てのユーザで同時に発生する為、インフラストラクチャに大きな負荷が掛かっています。
   性能改善をお願いします。

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Thanks for reaching out! We advise that you send this bug message with your logs to the support team. We will be able to triage effectively through this process. To learn more about Box Drive and how we support VDI, check the support article here: https://support.box.com/hc/en-us/articles/360044193693-Using-Box-In-Virtual-Environments

6. Unify move and copy behavior between BoxDrive and the Web browser.

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the behavior unified with the web browser.

   (Japanese)
   ＜BoxDriveとWebブラウザで、移動・コピーの動作を統一させる＞
   BoxDriveとWebブラウザで、Boxの基本操作である「移動・コピー」の動作仕様が異なる（実際はアップロード・ダウンロードになる）ことによる弊害がある。
   特に、Shieldのアクセスポリシー・分類ラベルにて「移動とコピーをしても元のラベルが維持される」ことは、それを採用する大きな理由であるのに、BoxDriveではラベルは維持されず、セキュリティ強化・利用方法の統制につながらない。
   BoxDriveをメインとして利用しているユーザーが多数存在しているため、Webブラウザと動作を統一するようにしてほしい。

   There is a detrimental effect caused by the fact that BoxDrive and the Web browser have different specifications for the operation of "move and copy," which is a basic operation of Box (it is actually upload and download).
   In particular, the fact that Shield's Access Policy and Classification Labels "maintain the original labels when moved and copied" is a major reason to use that feature.
   However, BoxDrive does not maintain labels, which does not lead to enhanced security or control of usage.
   Since there are many users who use BoxDrive as their main application, we would like to see the… more

   42 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   It's working as designed.

7. Search function

   The search function is not working and comes up blank. Can this be looked into and resolved please?

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Show who has locked a file in Box Drive

   In the Webapp you are able to see who has locked a file, in Drive you cannot see this unless you navigate to the web. Heavy Drive users/customers require this information in the Drive UI

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Allow Admins to Monitor for Sync Errors

   Currently if there are any sync errors in Box Drive the only way to identify them is for the user to notice the toast notification or click on the Box Drive systray icon. Relying on the end user to report errors is not reliable and almost caused us to lose data going back several years.

   The only way errors are logged is in the Box Drive log files but no one from Box or Box Support is willing to share how those are logged for admins to monitor.

   Box Drive needs to better log any errors encountered so admins can be proactive and address any issues before critical data is lost. Several options would be logging the event back to the admin console, creating a specific log file just for errors, logging an event to the system logs.

   Currently if there are any sync errors in Box Drive the only way to identify them is for the user to notice the toast notification or click on the Box Drive systray icon. Relying on the end user to report errors is not reliable and almost caused us to lose data going back several years.

   The only way errors are logged is in the Box Drive log files but no one from Box or Box Support is willing to share how those are logged for admins to monitor.

   Box Drive needs to better log any errors encountered so admins can… more

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10. Box Online Only

    Admins should be able to decide which groups of users are allowed to use Box Drive versus Box online only. Box Online only would increase security in that users would not be able to download files and would be forced to edit/view files in browser only. This helps tremendously in securing data that contractors need to access.

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11. grant access

    I have a parent folder with many multiple subfolders with additional subfolders. Is it possible to grant different levels of access (i.e. lower level such as Viewer access) despite giving Editor access to the parent folder? If that feature could be included, that would be fantastic. Thanks!

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Remove box Icon from menu bar in macOS

    There should be an option to remove the box Icon from the menu bar un MacOS

    13 votes

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    5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Synchronize Single Files in folders

    We want the ability to synchronize individual files in a folder to the desktop rather than entire folders, allowing us to accelerate what is available in the WebUI faster.

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. offline files and selective sync

    I would like to see the ability to mark files and folders for local or offline storage. Currently box drive allows for only the folder to be marked offline or downloaded locally. When I don't need to have a file downloaded anymore there is not a way for me to mark them offline. I have tried marking the folder offline but that doesn't work to make the files I want offline. Additionally, this would cause all files that I do want locally to become offline. Dropbox currently has the ability to selectively sync the files and or folders that I would like to see. Like box drive, I can choose to have all files and folders visible and in offline mode. However, unlike box drive, Dropbox is allowing the files or folders to be worked on and afterwards, either marked as offline only or made invisible by using their selective sync technology which keeps the data online but not visible locally on the computer. Personally I keep most of my data online in their file structures and download/upload work that I need to open on the computer programs. The box drive software doesn't work as intended and needs these features to make it better.

    I would like to see the ability to mark files and folders for local or offline storage. Currently box drive allows for only the folder to be marked offline or downloaded locally. When I don't need to have a file downloaded anymore there is not a way for me to mark them offline. I have tried marking the folder offline but that doesn't work to make the files I want offline. Additionally, this would cause all files that I do want locally to become offline. Dropbox currently has the ability to selectively sync the files and or folders that I… more

    5 votes

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15. Open in Box Drive

    Ability to click a link that opens the current web box folder on the local Box Drive. This would allow for quick local file editing when you navigated to the folder via web Box.

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. How to delete a relay for an owner who is a deleted

    I would like to be able to delete Relay that are still owned by the deleted user.
    I would like to change the specification so can be deleted for relays with status inactive owner .

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Allow copy and paste function between documents in Box drive online to be able to retain the endnotes

    Allow copy and paste function between documents in Box drive online to be able to retain the endnotes that were copied and pasted.

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18. Video playback stops midway

    When I shared a video using a shared link, some people reported that the video stopped midway through. Is this a Box specification? Is there a maximum size for videos that can be shared? I would like to know if there is a way to share videos without stopping in the middle (or restrictions on video sharing).

    動画を共有リンクで共有したところ、一部の共有先から、動画が途中で止まってしまうと報告を受けた。これはBoxの仕様なのか？　共有できる動画の最大サイズが決まっているとか？　動画を途中で止まらぬように共有できる方法（もしくは動画共有についての制約事項）があれば知りたい。

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19. Classification label

    Classification labels are not displayed on BoxDrive. I would like you to change it so that it is displayed.

    ---

    BoxDriveでは、分類ラベルが表示されません。表示するように改修願います

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20. Getting a "Share a file link" on Win 11 Pro

    We moved to Win 11 Pro. Since then "getting a Box link" to copy and add it to a document been very painful.

    Here is a 1 min video https://somup.com/cZ1QYtEe4S

    SOLUTION: see what DropBox already did, integrating it the Right click mouse click shell.

    1 vote

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