Create a Box group/alias or ability to select a different name to replace the workflow owner’s name.
I’ve created several Relay workflows across the business and the issue I found is that people are reaching out to me because my name is tied to a task that is assigned to them. Often times, I do not have any context to the workflow so it results in me having to reach out to the person who started/uploaded the document. We want to avoid approvers having to reach out to the workflow owner vs. the actual owner of the program. This process would not be sustainable if it were rolled out to a larger company.
Currently Example: Hayley creates workflow in Relay > Relay is kicked off by end-user > Box assigns an approver a task. The task is assigned by the owner of the Relay workflow - “Hayley has assigned a task to Approver.”
Proposed Example: Hayley creates workflow in Relay > Relay is kicked off by end-user/uploader > Box assigns an approver a task. The task should either read - “[End-User/Uploader] has assigned a task to Approver” OR “[Alias - People Operations team] has assigned a task to Approver.”
Hayley Hua
shared this idea
We are conducting user feedback sessions to gather more information
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Anonymous
commented
Relay could be more scalable if it could be tied to a shared account OR if the alias name could be changed. This would allow processes to run without looking like they are tied to a specific person who may or may not actually be involved in the process itself. Having an alias would make it clear that approvers in the process need to reach out to someone else with questions, not just the workflow owner