Menus are cut off and unusable
When I select one of the files closest to the top of the list, the menu options for "open with" and sometimes "download" are cut off. No matter how I resize my screen I can't reach those menu items. This is an issue across multiple computers, usually using Chrome.
Thank you for your feedback! We will aim to prioritize resolving this issue in the coming weeks.
Sean Sedacca commented
Same issue here, and I can't believe it hasn't been resolved yet. What are they doing? This is such a fundamental flaw that creates huge hassles for users. Very disappointing.
Cannot vote for this enough. Super frustrating usability issue!
I came to report the same thing. on chrome on macOS. This impairs usage of the entire program and should be high priority.
Emily H commented
I have the same issue and am a Firefox user. Would definitely appreciate a fix for this, it's really annoying!
For the pop-up menu that appears when you right-click from the file list, even though you want to select "Select and open application" from there, part of the menu may be off the screen depending on the size of the window, and Since you can't scroll, you have to double-click to open the file on the preview screen and then select the application. I wondered if the pop-up menu would appear if I changed the right-click location, but it didn't change no matter how much I clicked. It is extremely inconvenient to use.
A workaround that works well for me is to first select the file (click anywhere in the row that highlights the file, but doesn't change the arrow cursor). Then, above the list of files it should now indicate that your document is selected, and there should be a three-dot "More Options" button to the right that functions correctly (opens below).
Tammy Papin commented
This has happened to a few of our users while using a Windows machine using Chrome. The users are experiencing intermittent cut off menus in Box.
The browser window is fully maximized and they are at the top of their document list. This happens when the user clicks on the ellipsis (3 dots on the line of the file name) of a file that is at the top of the list in the folder.
Sometimes they are able to sort the Name or Updated field asc/desc so the file gets sorted to the bottom and then they should see the full menu. But most times sorting doesn't work as the file will still be at the top or near the top of the list.