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183 results found

  1. Notification function when a conflict occurs when editing a file

    Files are locked when edited from Box Drive by users who have co-authoring enabled.
    However, it takes time for the lock to take effect, which can lead to file conflicts if another user edits the file first.

    BoxDrive and BoxEdit normally notify you when a file conflict occurs, but unfortunately users who have enabled the collaborative editing feature do not receive the notification that a conflict has occurred.

    If you want to co-edit with a user whose co-editing function is disabled, you can co-edit with Office Online if you are editing Excel or Word, but the file you want to…

    2 votes

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  2. Open the linked file in the notification email in Box Drive.

    When we receive a notification about a folder or file, click on the link in the email and we will be redirected to your browser.
    For users who mainly use Box Drive, being able to transition only to the Web is an added hassle.
    We would like to be able to open files linked to in the notification email in Box Drive as well.

    (日本語)
    通知メール内のリンク先のファイルをBox Driveで開く

    フォルダやファイルに関する通知を受け取った場合、メール内にあるリンクをクリックするとブラウザに遷移されます。
    Box Driveを主に使っているユーザーにとってはWebにしか遷移できないないのは手間が増えます。
    通知メール内のリンク先のファイルをBox Driveでも開けるようにしてください。

    5 votes

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  3. Ability to send BOX email notifications from own domain using M365

    Hello, this post applies to both regular BOX notifications and BOX sign. Many of our send requests and notifications are getting caught in spam and quarantine filters. This is happening both externally and internally, especially for BOX sign requests. We want to be able to integrate our O365 or GSuite domains into BOX so that all of these notifications (internal and external) are sent from our domain and show in our O365 history. This would dramatically speed up the adoption of BOX sign and we want the audit ability. Thank you!

    1 vote

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  4. Ability to enable/disable notifications

    There are settings that automatically notify users when enabled, such as requiring 2-Step Login Verification.
    Currently, it is not possible to disable notifications, but if notification emails are sent to users due to setting changes, it will cause confusion for users, so please allow the administrator to select whether to enable or disable notifications.

    ーーーーーーーーーーーーーーーーーーーーーーーーー

    <通知の有効/無効を設定できる機能>
    2段階認証の要求など有効時に自動的にユーザーに通知が送信される設定項目があります。
    現在通知を無効化にすることは出来ませんが、設定変更によりユーザに通知メールが送信されてしまうとユーザの混乱に繋がるため、
    通知の有効/無効を管理者側で設定できるようにしてください。

    1 vote

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  5. Email to folder failure notifications

    Currently if an email to folder upload fails the notification tells you that an event happens but no information about what address was emailed or the target folder to assist in identify the problematic process.

    Information can be obtained through a support ticket, but it would be quicker if at a minimum the folder ID was included in the email. Would be great if other information about the sender could be included as well, but I'd take just getting the folder ID as a start.

    Present notification only includes the following:

    Your attempt to email file(s) into 'a folder' was…

    1 vote

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  6. @mention notifications are sometimes unreceivable

    Collaborated users can't receive notifications in some cases when they are mentioned in comments.

    Although the article linked to the URL below says this problem is already know, it doesn't tell in what cases this would happen.

    We would appriciate if you could tell us when this problem happens.
    And, we hope this problem will be solved as soon as possible.

    <Referance>
    https://support.box.com/hc/ja/articles/4417769636371

    1 vote

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  7. Folder Notifications - Bulk / End Of Day / Mid-day Scheduled

    Currently within the user ability to set up notifications - these are for single activities e.g. Uploads, Edits, Downloads.

    The number of notifications can sometimes bombard users sometimes to the point where they are not actively used.

    Would it be possible to expand the notification settings to allow users to schedule a bulk e-mail of all notifications made on a daily basis either end of day or mid-day instead of multiple e-mails.

    1 vote

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  8. I want to receive alerts / notifications when a shared file is not accessed for a certain period of time by other users.

    I want to receive alerts / notifications when a shared file is not accessed for a certain period of time by other users.

    1 vote

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  9. Changed conditions for sending invitation deadline notification emails for external users

    Currently, invitation deadline notification emails are sent to external users under the following conditions

    1. co-owner of the folder
    2. the user has been personally invited to the folder
    3. direct collaborators of the folder.

    Please change the specification so that notification emails can be received even if the user is invited as a group rather than as an individual under condition 2.

    1 vote

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  10. Contact information options for outage notification

    During the recent outage, a notification was provided with the email address of our primary admin, which is a service account. This should instead default to our support contact information, as defined under Custom Setup. We currently have no option to change this behaviour.

    1 vote

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  11. Setting to be notified when a specific file, folder, or note is modified.

    We have a team that needs to be notified when a Note is modified. They are using comments to achieve this. It would be a great setting option to receive notifications on modifications to a specific file, folder or note.
    Please let me know if there is a solution for this that I am not aware of.

    4 votes

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  12. Out of office replies in comments for those that are tagged and out of office

    When tagged in the comments area the notification is sent to my Outlook email account.
    The user doesn't get a an "Out of Office" reply from my Outlook email as that message is a "no-reply" from box to me. So if I'm out for an extended amount of time, those collaborating in box have no idea I'm out. Is there a way to put some type of available/not available status or notification in box to alert others?

    1 vote

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  13. Notify users when a folder-path download will exceed 256 characters

    When a user downloads a folder-path that exceeds the Windows 256 character limit, alongside the standard folder structure, Box creates a “_” folder and to hold the files with a Box shortened folder paths, so it can work-around the over-long file-paths. Since Box doesn’t tell the user what to expect, they think that the download is missing files and isn’t functioning correctly.

    To address user confusion, we want Box to add alerts about the folder and file path name limits in three places:

    1. When a user creates a folder name for the first time,
    2. When a user downloads an affected…
    1 vote

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  14. Ability for users to customise their email notifications

    Ability for users to customise their email notifications e.g. do they want to receive an email every time someone tags them in a comment? Some do, some don't

    1 vote

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  15. Large Folder Operation email notification when the operation is finished

    I would like to have the user and admin to receive an email notification once the large folder operation (LFO) is finished so that each counterpart knows when the operation is finished.

    46 votes

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    We're actively considering several initiatives to increase visibility around large folder operations, including notification mechanisms to track the status of such operations.


    Please continue to share your feedback to help us prioritise this idea.

  16. Unsubscribe from notification on folder / file level

    Our organisation (ad agency, 200+ staff) works for 70+ customers. The customers are assigend to teams. In Box, every customer has a project folder, and a team is assigned to a folder (with editor rights).
    But not all members of a team work for all clients of a team, and even if the work for the respective customer, they do not participate at all folder/files of a customer. Regards notification this means that all team members are spammed with notifications for clients they don't work for and files or folder they never participated on.

    I would mean a huge admin…

    1 vote

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  17. Collaboration Expiry notification to Folder Owner

    When setting the Collaboration Expiry period, only the users effected receive an email informing the termination.
    I would like to the Folder/File Owners to receive it too so that they can extend the collaboration when necessary before the collaboration gets terminated.

    2 votes

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  18. The notice for email when a folder is locked by LFO.

    Folders may be locked in LFO.
    The problem is recognized only when the user manipulates the folder or file.
    If the problem is not detected as soon as it occurs, it will affect business operations.
    Please notify us via email when a folder is locked by LFO.

    【LFOでフォルダがロックされた際のメール通知】
    LFOでフォルダがロックされることがあります。
    ユーザーがフォルダやファイルの操作を行うときにはじめて問題を認識します。
    問題が発生してすぐに検知できないと業務に影響があります。
    LFOでフォルダにロックがかかったときにメールで通知してください。

    3 votes

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  19. Notification email format

    Notifications should include file path or as much of the path the user receiving the notification is authorized for, not just file name and operation (download, upload new verion).

    3 votes

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  20. Prevent duplicate compliance emails

    The ability to archive compliance emails helps us comply with our company's email archiving policy.
    However, due to known issues with Box's notification service, compliance emails often arrive in duplicate or never arrive.
    This issue will be resolved when the Box notification service is migrated to a new one, but compliance emails are more important than other notifications and waiting for the notification service to migrate would take too long and have too great a business impact.
    Please fix this issue as soon as possible in order to ensure governance.

    (In Japanese)
    コンプライアンスメールが重複して届かないようにしてほしい

    コンプライアンスメールをアーカイブする機能は、会社のメールアーカイブポリシーを遵守するのに役立っています。
    しかし、Box通知サービスの既知の問題が原因で、コンプライアンスメールはしばしば重複して届いたり、もしくは届かなかったりすることがあります。
    この問題は、新しい通知サービスへの移行完了によって解決される予定ですが、コンプライアンスメールは他の通知と比べても重要性が高く、
    通知サービスの移行を待っているのでは時間がかかりすぎるし、ビジネスインパクトがあまりにも大きいです。
    ガバナンスを確保するためにも、この問題をできる限り早く解決してください。

    2 votes

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