667 results found

1. My folder has disappeared on 25th Feb

   For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

   Advisor [Kathlyn]
   Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
   11:00:12 AM
   Tatiana.Gonchar@ibm.com
   Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
   11:01:35 AM
   Advisor [Kathlyn]
   Hi Tatiana, Good dya.
   11:02:21 AM
   *day
   11:02:25 AM
   thanks for your info.
   11:02:33 AM
   when did you realized the folder is missing
   11:02:49 AM
   Tatiana.Gonchar@ibm.com
   today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
   11:06:02 AM
   Advisor [Kathlyn]
   btw, have you checked with owner
   11:06:45 AM
   if the box folder was deleted it will be sent notification
   11:07:13 AM
   Tatiana.Gonchar@ibm.com
   I was the owner. I didn't get any notifications
   11:14:35 AM
   Advisor [Kathlyn]
   okay got it
   11:15:02 AM
   i will gather the info and escalate to box team for help
   11:15:18 AM
   Tatiana.Gonchar@ibm.com
   thanks
   11:15:51 AM
   Advisor [Kathlyn]
   Hi Tatiana, have you search the folder name on the whole box
   11:21:15 AM
   not sure if it was removed by accidentally
   11:21:56 AM
   Tatiana.Gonchar@ibm.com
   it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
   11:25:54 AM
   As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
   11:26:43 AM
   there are no folders with such a name
   11:26:58 AM
   Advisor [Kathlyn]
   did the folder was renamed by some editor
   11:27:17 AM
   Tatiana.Gonchar@ibm.com
   not sure - 80% of the editors are in my team and nobody of them renamed it
   11:28:42 AM
   I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
   11:29:15 AM
   Advisor [Kathlyn]
   so normally you access via the link?
   11:29:53 AM
   i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
   11:30:33 AM
   Tatiana.Gonchar@ibm.com
   I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
   11:30:38 AM
   I posted those links to our busy manager who says he has thousand of folders
   11:31:16 AM
   just in case if you have links - maybe it can help search the folder
   11:32:40 AM
   Advisor [Kathlyn]
   may i remote in your laptop and have a check pls.
   11:33:34 AM
   Tatiana.Gonchar@ibm.com
   yes
   11:33:51 AM
   I have it open in my firefox browser
   11:34:27 AM
   Advisor [Kathlyn]
   This shared file or folder link has been removed or is unavailable to you.
   11:34:34 AM
   sorry... you may access in this link and submit the session form
   11:34:50 AM
   (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
   11:34:50 AM
   okay i can see yourscreen now
   11:36:51 AM
   Tatiana.Gonchar@ibm.com
   ok
   11:36:58 AM
   Advisor [Kathlyn]
   you may double click the mouse to take control
   11:37:03 AM
   Tatiana.Gonchar@ibm.com
   Ok, I've shown my profile and that when I re-log in I don't see the folders
   11:39:12 AM
   2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
   11:39:48 AM
   so, she added them after the folder disappeared
   11:40:13 AM
   also the search does not give any results
   11:40:41 AM
   Advisor [Kathlyn]
   got it.. do you have box drive installed on laptop ?
   11:40:46 AM
   Tatiana.Gonchar@ibm.com
   no
   11:41:02 AM
   I didn't sync what I have on box folders with my local drive
   11:41:41 AM
   with help of a box drive
   11:41:49 AM
   I don't have it
   11:41:59 AM
   Advisor [Kathlyn]
   okay
   11:42:14 AM
   Tatiana.Gonchar@ibm.com
   I just dropped the files from my explorer
   11:42:16 AM
   if I needed
   11:42:22 AM
   and I also edited them right in folder
   11:42:34 AM
   Advisor [Kathlyn]
   Thanks for your clarification. well note
   11:42:54 AM
   then i will disconnect the remote session and get my smes approval to escalate the issue
   11:43:30 AM
   Tatiana.Gonchar@ibm.com
   ok, thanks
   11:43:38 AM
   Advisor [Kathlyn]
   Hi Tatiana, the ticket has been escalate
   12:01:47 PM
   box team will help you check backside
   12:01:55 PM
   Tatiana.Gonchar@ibm.com
   ok, thanks
   12:02:00 PM
   Advisor [Kathlyn]
   my pleasure~
   12:02:08 PM
   you have a nice day and stay safe
   12:02:16 PM
   Help@IBM
   The chat session has been closed.
   12:04:42 PM
   

   For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

   Advisor [Kathlyn]
   Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
   11:00:12 AM
   Tatiana.Gonchar@ibm.com
   Hello, Kathlyn. I was

   … more
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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Folder Setting Limitations - Box Drive

   We have folders for each office where they store their active and archived (old) jobs. These folders can can contain many hundreds of job folders (sub folders to the parent folder) representing hundreds of GB and even over TB in some cases of data. It is way too easy for users to simply check ‘mark for offline’ in Box drive or attempt to sync the folder in Box Sync.

   When that happens we have custody of data issue for a ton of files. Further it allows people to easily steal data in bulk. Just in the past week we have had two users “accidentally” mark for offline over 150 GB and often times it just fills their local drive and everything stops working. Having people be ‘viewers’ of these folders is not an option as they are working on the jobs. This happens a lot in our organization, so I’m sure other customers experience this as well.

   Box should have a Folder Setting that has some control of this. Maybe something like:
   Download via webapp (Allow - yes/no; apply to subfolders- yes/no)
   Box Drive MFO (Allow - yes/no; apply to subfolders- yes/no)
   Box Sync - Allow Sync (Allow - yes/no; apply to subfolders- yes/no)

   We have folders for each office where they store their active and archived (old) jobs. These folders can can contain many hundreds of job folders (sub folders to the parent folder) representing hundreds of GB and even over TB in some cases of data. It is way too easy for users to simply check ‘mark for offline’ in Box drive or attempt to sync the folder in Box Sync.

   When that happens we have custody of data issue for a ton of files. Further it allows people to easily steal data in bulk. Just in the past week we have… more

   2 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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3. My Mac will not show JPG or PDF thumbnails

   I am using Box Drive instead of Box Sync. Now I cannot see thumbnails of JPG's and PDF's and it is very frustrating for my work.

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Remove folder from desktop

   I would like to be able to not have the Box folder sitting on my desktop and only sit in the Finder's sidebar, along with GSuite, or Creative Cloud for example.

   The reason for this is: 1 it adds clutter to the desktop. 2 on Macs, having folders and files, especially big files there, actually will slow down the performance of the computer. Not many people realize this. The items on the desktop are constantly being pinged by the computer using resources.

   6 votes

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   3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. add character limit count to sharing

   please add character limit count to box sharing so I don't waste a bunch of time typing

   3 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Thumbnails do not accurately depict what is actually displayed when you preview the file.
   1 vote

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box Drive Backups via Time Machine

   Allow Time Machine on a Mac to backup files stored on the Box Drive on my HD.

   11 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. differentiate owner in "windows explorer"

   no way to differentiate folders I own and folders shared with me using box drive with windows explorer interface

   1 vote

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Box Drive Integration with Windows Information Protection

   Some users want to protect all or part of the folders on Box Drive with Windows Information Protection (WIP) as a corporate area, but Box Drive do not currently have direct integration.
   So, they want to be able to cooperate Box Drive and WIP.

   5 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Box Drive Warning When File Path is too Long

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will prevent them from opening the file on the desktop. The update and solution should be to warn the user that upon copying that if they paste the file it will exceed the character limits. Possibly even add that this will prevent opening the document on the desktop, but still can within the browser. This will give the user notice and the ability to cancel the request for good, or go back and change the name before they copy the file so it's within legal limits.

    https://community.box.com/t5/Archived-Articles/Couldn-t-Find-Folder-Path-in-Microsoft-Excel-When-Using-Box/ta-p/51651

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will… more

    21 votes

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    researching  ·  4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Hide folders from Box Drive

    hide a set of folders from box drive while leaving them available on Box for office and Box online

    531 votes

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    under consideration  ·  82 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Using folder hierarchy to reduce number of shared folders

    It would be great if Box could group by the parent folder if a user is shared more folders from the same parent folder example if i had the following folders

    • Projects -> Project A -> Project B -> Project C

    If I shared Project A and Project C with a user, it would be better if they saw the following

    • Projects -> Project A -> Project C

    However if i just share Project A then they would only see this.

    This would save having a huge number of folders in the Root of each users account.

    Thanks

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Please add popup when adding or moving a file from local to Box

    We can easily add or move file from local storage to Box drive or browser.
    However, box does not prompt any popup when we add or move file.

    It may cause miss operation.
    So, Please add popup when add or movefile.

    10 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. not available offline

    As an admin, Id like to mark some folders as never available offline. We have several folders with several terabytes of data and inadvertently users have started downloading the entire folder.
    One found out when his hard drive was almost full, the other was caught by security looking at the massive downloads. The data is available to all but shouldn't be copied locally.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Incorrect message when upload file size exceeded

    I (wojciech.baranski@pl.ibm.com) have created a folder - the folder name is "ZUS_STATS". This folder has my (IBM) corporate Box account file size limit, which is 32GB. This filder is shared with end customer, who hasn't an enterprise account on Box. The customer tries to upload a file, which is larger than this limit. Obvously the end customer gets an error, however this error message is incorrect and misleading - it indicates, that the limit is 250MB instead of 32GB. The error says:

    original message in polish:
    Uaktualnij, aby przechowywać większe pliki! Przekazuj większe pliki! Twoje konto umożliwia przekazywanie plików o rozmiarze do 250,00 MB. <BUTTON>Uaktualnij konto</BUTTON>

    translation into english:
    Update to store larger files! Upload larger files! Your account allows upload of files of size up to 250.00 MB. <BUTTON>Update account</BUTTON>

    Please corrent this message, to avoid confusion - for example the error might display the following information:
    File size limit execeeded - the file is larger than 32GB, which is the limit for the folder's owner.

    I (wojciech.baranski@pl.ibm.com) have created a folder - the folder name is "ZUS_STATS". This folder has my (IBM) corporate Box account file size limit, which is 32GB. This filder is shared with end customer, who hasn't an enterprise account on Box. The customer tries to upload a file, which is larger than this limit. Obvously the end customer gets an error, however this error message is incorrect and misleading - it indicates, that the limit is 250MB instead of 32GB. The error says:

    original message in polish:
    Uaktualnij, aby przechowywać większe pliki! Przekazuj większe pliki! Twoje konto umożliwia przekazywanie… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. How can I find out how much storage I've used, and how much I have left?

    Why is there now place that shows "You've used up this much of your storage"?, or even, "You have this much storage space left...." It's stupid to have to guess how much I have, hoping if I upload a folder it'll make it.

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. File Request Link from Box Drive

    Be able to use file request link straight from box drive - even if it opens up the web app to create the form template etc.

    9 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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18. excel online

    It'd be great if I could share Excel, Word, etc Online links directly with external users without having the additional step of Preview. This way the collaborator can click on the link and just start editing realtime, like they would a Google Doc/Sheet, etc.

    5 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. show files uploading/downloading and file progress

    when a new file gets added to box drive (either on the users machine or via the cloud) the box drive console should show the files being transferred and their progress percentage...

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Native Finder-search (MacOS) is mandatory

    from your own web-page:
    https://support.box.com/hc/en-us/articles/360043695774-Mac-Specific-Known-Issues-for-Box-Drive

    "Mac search tools, such as Spotlight, Finder search, tags , do not return search results from Box Drive. Use Box Drive's search functionality instead."

    Box Drive is not fit for purpose, since it forces every single file-search in the user's home directory to be executed twice:

    • once in the home directory
    • then again using Box spotlight search
    • then put the 2 Finder windows side by side and do a manual inventory - unbelievable

    I frequently search my home directory. The poor search functionality is a major miss, affects my work badly

    Please look to Google Drive functionality which is far superior in every way that I can see

    If there's a fix on the cards within the next quarter I can overlook it. With immediate effect, I will be using Box as little as possible, and that might expand to never using Box other than when I absolutely have no option other than to browse, navigate, drag/drop a folder

    from your own web-page:
    https://support.box.com/hc/en-us/articles/360043695774-Mac-Specific-Known-Issues-for-Box-Drive

    "Mac search tools, such as Spotlight, Finder search, tags , do not return search results from Box Drive. Use Box Drive's search functionality instead."

    Box Drive is not fit for purpose, since it forces every single file-search in the user's home directory to be executed twice:

    • once in the home directory
    • then again using Box spotlight search
    • then put the 2 Finder windows side by side and do a manual inventory - unbelievable

    I frequently search my home directory. The poor search functionality is a major miss, affects my work badly

    Please look to… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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