770 results found

1. Review files marked for offline

   Allow a user to quickly review all files/folders they have marked for offline use to make sure it's still needed.

   When a user is remote or in the current covid-19 'work from home' doctrine, the ability to have better control over what's being downloaded is more important than ever.

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Box passwords user experience

   Two issues I'd like to highlight that is significantly making the Box user experience for my users (and me) extremely frustrating.

   1) Box Drive sign in experience
   When my users try to sign into Box Drive and input incorrect passwords multiple times and keep trying, they get a captcha response requirement to continue trying. It's simply broken. It requires images to be selected but this process always gets stuck in an endless loop. I can confirm this from dealing with this on multiple systems running Box Drive and 100% of the time it got stuck in a loop. This captcha experience works reliably via the web gui.

   2) End-user password reset option is broken
   When a user tries to reset their password (either via the web gui sign in screen, or via box.com/reset), they never get an email with the pasword reset link. When I send them the link via the admin console, it works. Please fix this as it's wasting my time.

   Two issues I'd like to highlight that is significantly making the Box user experience for my users (and me) extremely frustrating.

   1) Box Drive sign in experience
   When my users try to sign into Box Drive and input incorrect passwords multiple times and keep trying, they get a captcha response requirement to continue trying. It's simply broken. It requires images to be selected but this process always gets stuck in an endless loop. I can confirm this from dealing with this on multiple systems running Box Drive and 100% of the time it got stuck in a loop. This captcha… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. cleaning up favorites

   Please make it easy to remove files from favorites. the list is useless now because it is cluttered

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Support more than two most recent OS updates

   The requirement to be on the last two OS updates is fairly onerous and makes it difficult to continue using Box. Supporting two recent versions sounds reasonable but upgrading is time consuming and risky and my system otherwise works perfectly. Dropbox have no such restriction and so I’m going to have to switch to them at least for the time being.

   3 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. box drive

   Preemptively cache your folder directories.
   Some departments have a large volume of folders and files. During first time of loading a folder, the contents appear blank and after 5 seconds content shows up. Sometimes a person needs to go manually refresh the folder list to see the contents. This gives the first impression that Box Drive is slow. Is there a way to preemptively cache the folder directories? We do not mark any contents available offline and would like to keep it that way. Once the folder is listed the first time, all future browsing of the folder is fast.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. open location

   When I copy or move an item, usually I just want to go to the location where the file has now been copied or moved to. Currently, the only option is to show file or close. If I show file, I have to wait for it to load before I can click the cross and then be in the location I want to be in. If the file is large, sometimes I have to wait for ages.

   I envisage something in Box like when you right click something on your desktop and it says "Open file location"

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Sync my desktop files on a Mac to Box

   Feature suggestion: if there's any way for us to sync my desktop files on a Mac to Box - that would be HUGE for our end users. Similar to how Macs work today where content on desktop is saved to iCloud - work with Apple so that Box can be used as the content storage area of choice instead.

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Provide direct links for files listed in Problem Items window to the actual files in Box Drive.

   When users have a large number of Problem Items (> 10) it can be a pain to find exactly where these Problem Items are. The search function doesn't work well for these files and you can't even copy the name of these files. A direct link to them would be most convenient.

   4 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Box Drive Sync Delay Indicator

   Box Drive is supposed to mirror the files on the server. But we experience delays of five minutes to over an hour between when we complete an upload to Box and when other users can see the file in Box Drive. We end up having to use the web portal more frequently to download files rather than waiting for them to appear, which creates version issues and nullifies the most attractive feature of Box Drive. The old Box Sync software used red or green dots to indicate if a file had synced. Is there a way to add such an indicator to Box Drive so we can tell if a file is available on Box but not yet reflected in Box Drive?

   Box Drive is supposed to mirror the files on the server. But we experience delays of five minutes to over an hour between when we complete an upload to Box and when other users can see the file in Box Drive. We end up having to use the web portal more frequently to download files rather than waiting for them to appear, which creates version issues and nullifies the most attractive feature of Box Drive. The old Box Sync software used red or green dots to indicate if a file had synced. Is there a way to add such an… more

   45 votes

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   4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  Adminrmashintchian (Product Manager, Box) responded

   Thanks for the suggestion. Typically updates between box.com and Box Drive should happen very quickly. If they are not, we’d recommend filing a support ticket in case there is an issue.

10. Remove shares no longer available after the owner was deactivated

    We deactivated one user who retired. The folders he owned disappeared in Box Web for the shared users but they didn't disappear in Box drive, so users could still create files which were not saved in Box.
    Could deactivated shares be updated very quickly in Box Drive to avoid that behavior please?

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Box Drive Accidental Deletion

    Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

    The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

    When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

    This causes a number of issues and use cases:

    1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

    2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

    Current Admin recommended steps for resolution:
    1.  Run the Collaboration Report EVERY day
    2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
    3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
    4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
    5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
    6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
    7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
    8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
    9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
    10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
    11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
    12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
    13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

    This is the only way to be certain 100% everything has been restored

    Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

    The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

    … more

    16 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. allow Box Drive to be installed on only one profile of a computer, not all by default

    I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
    I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable this is to go into the registry.
    Please look into this and get a fix. Not all family members may want or need a Box account, so it is crazy to assume that it is needed on all profiles.

    I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
    I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. thumbnails not working in windows explorer

    We found a known issue with Win10 windows explorer where thumbnails don't load quickly or at all. This is a major problem for graphics, web or content companies. Even average people can't find their pictures easily due to this.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Select folders to sync

    Select folders to sync with Box Drive rather than having to sync all folders.

    168 votes

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    18 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    Hi everyone,

    You can now hide files and folders in Box Drive. For now, hidden content will continue to sync, but this may change in the future.

    Please keep voting for this idea so we can better prioritize it on our roadmap. Thank you for your feedback — it helps us build the most impactful features for our customers.

    
    

    See more details here https://support.box.com/hc/en-us/articles/45620367936147-Hiding-files-and-folders-in-Box-Drive

    
    

15. Allowing the ability to ignore ownership on certain files

    We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

    I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

    It would be great if we could turn that off like you can with a server on Mac so that it doesn't make duplicate files.

    Thanks

    We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

    I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

    It would be great if we could turn that off… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Notification if an edit is made to a file

    When a user makes an edit to an excel document using Microsoft Excel Online a notification should go out just like the notifications for Download, Upload, Comments, Previews, and Deletes.

    14 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Reconcile behavior between Edit and Drive after a conflict

    There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

    Actual Behavior at this moment:

    Box Drive
    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
    5. User A saves file X again while keeping it open. Upload the changes as version 3 to file X

    Box Edit
    1. User A opens and edits file X without lock via Box Edit.
    2. User B opens and edits file X without lock via Box Edit.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (number).
    5. User A saves file X again while keeping it open. Upload the changes as version 2 to the conflict copy

    There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

    Actual Behavior at this moment:

    Box Drive
    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened.… more

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive updates should preserve Mac Finder Favorites

    I use Favorites in Finder on my Mac to mark folders that I need to access frequently. But, when Box Drive runs and update, my Favorites are all removed. I then need to take time to reestablish all of my favorites. Box Drive should preserve the links in Favorites. This is especially true since Box Drive does not show the favorites marked it the Box webapp.

    6 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. It would be good have two people collaborate when both use box drive

    Right now, the only way to collaborate is using box drive and MS 365 online-- which has a clunky interface. Would be good to have people working in Box Drive be able to jointly edit documents. Sharepoint Sync allows that to happen, but Box Drive does not.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Monthly Traffic metric reset

    my account says 37GB of 10 GB used, and my monthly traffic is summing up but is not reset every month

    [ REFRESH ] - Button to initialise some kind of "reboot" for the account, to review the status and make hick-ups vanish.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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