764 results found

1. Allow Admins to Monitor for Sync Errors

   Currently if there are any sync errors in Box Drive the only way to identify them is for the user to notice the toast notification or click on the Box Drive systray icon. Relying on the end user to report errors is not reliable and almost caused us to lose data going back several years.

   The only way errors are logged is in the Box Drive log files but no one from Box or Box Support is willing to share how those are logged for admins to monitor.

   Box Drive needs to better log any errors encountered so admins can be proactive and address any issues before critical data is lost. Several options would be logging the event back to the admin console, creating a specific log file just for errors, logging an event to the system logs.

   Currently if there are any sync errors in Box Drive the only way to identify them is for the user to notice the toast notification or click on the Box Drive systray icon. Relying on the end user to report errors is not reliable and almost caused us to lose data going back several years.

   The only way errors are logged is in the Box Drive log files but no one from Box or Box Support is willing to share how those are logged for admins to monitor.

   Box Drive needs to better log any errors encountered so admins can… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Add functionality to view all folders set to "Make available offline"

   I would love to be able to see which folders are currently set to "make available offline". I need free up space regularly.

   Or a feature to see how much space box is taking up on my machine and what folders are using the space. Similar to storage on a Mac.

   4 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Please automatically close the tab of the browser we used to log in after completing the login process.

   The login method from Box Drive has been changed to using a web browser.
   Currently, the behavior is that the tab of the web browser used for login authentication remains after login is completed.
   The administrator is troubled by the many inquiries from end users asking if closing this tab will cause any problems.

   　Reference：
   　https://support.box.com/hc/en-us/articles/18240130435219

   [Proposal 1]
   Please automatically close the tab of the browser we used to log in after completing the login process.

   [Proposal 2]
   If realization of [Proposal 1] is not possible, please display the following:
   "This tab will not be used after login is complete. Please close the tab if not needed."

   ＜ログイン完了後、ログインに使用したブラウザのタブを自動的に閉じてください＞
   Box Driveからのログイン方法がWebブラウザを使用する方法に変更されました。
   現在、ログイン認証に使用したウェブブラウザのタブがログイン完了後も残る挙動となっています。
   エンドユーザーから「このタブを閉じると問題が発生するのではないか」という問い合わせが多く、管理者は困っている状況です。

   　参考：
   　https://support.box.com/hc/ja/articles/18240130435219

   ■提案1
   ログイン完了後、ログインに使用したブラウザのタブを自動的に閉じてください。

   ■提案2
   もしも、[提案1]が実現できない場合は、以下のように表示してください：
   【ログイン完了後、このタブは使用しません。不要な場合はタブを閉じてください。】

   The login method from Box Drive has been changed to using a web browser.
   Currently, the behavior is that the tab of the web browser used for login authentication remains after login is completed.
   The administrator is troubled by the many inquiries from end users asking if closing this tab will cause any problems.

   　Reference：
   　https://support.box.com/hc/en-us/articles/18240130435219

   [Proposal 1]
   Please automatically close the tab of the browser we used to log in after completing the login process.

   [Proposal 2]
   If realization of [Proposal 1] is not possible, please display the following:
   "This tab will not be used after login is… more

   7 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. grant access

   I have a parent folder with many multiple subfolders with additional subfolders. Is it possible to grant different levels of access (i.e. lower level such as Viewer access) despite giving Editor access to the parent folder? If that feature could be included, that would be fantastic. Thanks!

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. When dragging files to your desktop from BOX it should be a default of COPY, instead the default is MOVE. Unfortunately when user MOVES the

   After upgrading to Monterey, Box Drive has made a significant change in behavior where dragging a file from Box Drive to the local filesystem moves the file, rather than the previous behavior of copying the file. It will still copy if you're dragging the file to removable media, but not the local Mac drive.

   Anyone know of a way to alter this behavior back to the previous?

   It causes three fairly significant issues.

   One, if someone needs a local copy of a file for travel, offline, whatever, now it's removed from Box and no one else can access it if they had a permission level on the file that allows for its removal. Yes, you can hold Option while dragging to get it to revert to copying, but is everyone in the company going to be trained and remember to do that every time?

   Second, if someone forgets to hold Option while dragging even one time, that file has now moved from Box to local and its object ID is lost. When they realize the mistake and put the file back, it will gain a new ID. This means every single system, document, bookmark, etc. that pointed to the previous URL of the object is now broken.

   Third, in line with the above, even one simple instance of someone forgetting to drag with Option held down will result in the prior object and its entire version history being trashed. We have a Box Enterprise plan with unlimited version history, and we sometimes need those versions for undoing mistakes that may have occurred a large number of versions prior. Well, those are all gone now, and it means every user mistake will now require a Box admin getting into the trash to find the original object to restore, every single time any employee does this.

   After upgrading to Monterey, Box Drive has made a significant change in behavior where dragging a file from Box Drive to the local filesystem moves the file, rather than the previous behavior of copying the file. It will still copy if you're dragging the file to removable media, but not the local Mac drive.

   Anyone know of a way to alter this behavior back to the previous?

   It causes three fairly significant issues.

   One, if someone needs a local copy of a file for travel, offline, whatever, now it's removed from Box and no one else can access it if… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Customization of Main Screen

   There should be away that you do not have to view all of the files and folders that you have been to invited to collaborate on when you are in Box. Currently, there is only All Files which shows folders and documents that I can't move, organize, or hide because I don't own them. There should be an option to customize my view to just my files and folders. There could also be an option to view just collaboration files and folders. That way, All Files could remain as it is., but I would not have to see the clutter of all of them when I am trying to operate within Box. The alternative to that would be to allow the user to move, hide, or organize files that they don't own in their own interface without it impacting the interface of other collaborators or the owner of the file or folder.

   There should be away that you do not have to view all of the files and folders that you have been to invited to collaborate on when you are in Box. Currently, there is only All Files which shows folders and documents that I can't move, organize, or hide because I don't own them. There should be an option to customize my view to just my files and folders. There could also be an option to view just collaboration files and folders. That way, All Files could remain as it is., but I would not have to see the clutter… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Make all files available off line by settings or one click

   I want to right click the parent folder in box and have make available off line.
   It is ridiculous one has to click on every folder to download it.
   I have sketchy internet and NEVER work online (on the web) only as do many others

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. offline files and selective sync

   I would like to see the ability to mark files and folders for local or offline storage. Currently box drive allows for only the folder to be marked offline or downloaded locally. When I don't need to have a file downloaded anymore there is not a way for me to mark them offline. I have tried marking the folder offline but that doesn't work to make the files I want offline. Additionally, this would cause all files that I do want locally to become offline. Dropbox currently has the ability to selectively sync the files and or folders that I would like to see. Like box drive, I can choose to have all files and folders visible and in offline mode. However, unlike box drive, Dropbox is allowing the files or folders to be worked on and afterwards, either marked as offline only or made invisible by using their selective sync technology which keeps the data online but not visible locally on the computer. Personally I keep most of my data online in their file structures and download/upload work that I need to open on the computer programs. The box drive software doesn't work as intended and needs these features to make it better.

   I would like to see the ability to mark files and folders for local or offline storage. Currently box drive allows for only the folder to be marked offline or downloaded locally. When I don't need to have a file downloaded anymore there is not a way for me to mark them offline. I have tried marking the folder offline but that doesn't work to make the files I want offline. Additionally, this would cause all files that I do want locally to become offline. Dropbox currently has the ability to selectively sync the files and or folders that I… more

   5 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Warning or reminder on unsuccessful transfers

   Box Drive should present a pop up when a new unsuccessful transfer occurs, or there's pending transfers that need to be remediated. As of right now, if a user creates a folder or drag and drop folders and files in a location they're not supposed to (no permission, for example), no warning or error message is given to the user.

   The files and folders are then listed in "Unsuccessful Transfer" section on Box Drive, but no reminder is given to the user or any warning that their files are in limbo. They could be working for months without knowing their stuff is not being uploaded, since they expect for Box to "just work" and when no pop up warning is displayed the assumption is that it's all good.

   Box Drive should present a pop up when a new unsuccessful transfer occurs, or there's pending transfers that need to be remediated. As of right now, if a user creates a folder or drag and drop folders and files in a location they're not supposed to (no permission, for example), no warning or error message is given to the user.

   The files and folders are then listed in "Unsuccessful Transfer" section on Box Drive, but no reminder is given to the user or any warning that their files are in limbo. They could be working for months without knowing their… more

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Allow copy and paste function between documents in Box drive online to be able to retain the endnotes

    Allow copy and paste function between documents in Box drive online to be able to retain the endnotes that were copied and pasted.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Video playback stops midway

    When I shared a video using a shared link, some people reported that the video stopped midway through. Is this a Box specification? Is there a maximum size for videos that can be shared? I would like to know if there is a way to share videos without stopping in the middle (or restrictions on video sharing).

    動画を共有リンクで共有したところ、一部の共有先から、動画が途中で止まってしまうと報告を受けた。これはBoxの仕様なのか？　共有できる動画の最大サイズが決まっているとか？　動画を途中で止まらぬように共有できる方法（もしくは動画共有についての制約事項）があれば知りたい。

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Getting a "Share a file link" on Win 11 Pro

    We moved to Win 11 Pro. Since then "getting a Box link" to copy and add it to a document been very painful.

    Here is a 1 min video https://somup.com/cZ1QYtEe4S

    SOLUTION: see what DropBox already did, integrating it the Right click mouse click shell.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Box Drive app more easily accessible

    It would be convenient to have an install Box link located in the Help menu or my Account icon similar to Dropbox. Even still, when I navigate to the Box App Center I have to go to Box Drive, scroll down to the respective OS and install. It sounds tedious but I needed to install Box and Dropbox on a bunch of computers and was reminded how the Box user experience still doesn't hold up to Dropbox. Neither is perfect and both have great features but I always feel like Box makes me take steps I don't need or doesn't understand the customer workflow. More QA and everyday user testing please.

    It would be convenient to have an install Box link located in the Help menu or my Account icon similar to Dropbox. Even still, when I navigate to the Box App Center I have to go to Box Drive, scroll down to the respective OS and install. It sounds tedious but I needed to install Box and Dropbox on a bunch of computers and was reminded how the Box user experience still doesn't hold up to Dropbox. Neither is perfect and both have great features but I always feel like Box makes me take steps I don't need or doesn't… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

    I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
    However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
    I feel this kind of specification is very inconvenient.
    I would love to see you respond to make this happen.

    (Japanese)
    Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
    無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
    しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
    同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
    このような仕様だと大変不便に感じてます。
    実現に向けて是非対応してほしい。

    103 votes

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    not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. An option to set a parent folder and all subfolders to "available online only"

    Currently, the default drop down menu allows for "Make available offline". This option applies to all sub-folders as well. This is great. After for working on various projects over many months I forget which projects were set to "Make available offline" and requires a lot of tedious and time consuming digging to find folders that were offline and then turn them off.
    It would be great to have the option for any folder regardless of previous settings to "online only".

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Searching for names with & does not work

    Hi, we have a group called M&A - you cannot actually share any folders or files with this group through the traditional methods because searching for M M& or M&A does not produce the group on box.com

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Use Relay to copy or move based on filename

    I would love to use box relay for a simple workflow. Is it possible to build a relay workflow that when a file is uploaded to a folder to look for a phrase in the filename and copy/move to a subfolder?

    Ex: Uploaded Filename contains the word "Home" -> Move to Home folder

    or Uploaded Filename contains the word "Work"-> move to work folder

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Unable to move Box files to new hard drive

    I added a larger, secondary drive to my computer, and I'd like to move the Box Drive and off line files to this second drive. This is because the C-drive is 90% full while the new terabyte drive is almost empty. I need to free up space on the C-drive. I was told "customizing the Box Drive folder does not change where Box Drive stores its app data or cached files, including items marked for offline use, so customizing the folder will not save disk space if you relocate the folder to another drive".

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Expand custom URL character limit for accessibility

    Please expand the maximum character limit for custom file URLs so that we can add sufficient context to these URLs.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. <About BoxDrive becoming a native application for Windows 11

    <About BoxDrive becoming a native application for Windows 11
    Until Windows 10, when you right-clicked on a content in BoxDrive, the BoxDrive menu was displayed immediately.
    In Windows 11, the menu does not appear immediately, and the menu finally appears after pressing "right click > check other options".
    We are aware that the menu will appear as before just by right-clicking when it is compatible with Windows 11 native apps, so please take action.
    OneDrive and Notepad++ already support native apps, so only BoxDrive is not as convenient as it should be.
    Although it is a small matter, it causes a lot of stress to users and leads to a decrease in user utilization, so we would appreciate it if you could address this issue.
    ＜BoxDriveのWindows11のネイティブアプリ化について＞
    BoxDriveのメニュー表示について、Windows10までは、BoxDrive上のコンテンツを右クリックすると、BoxDriveのメニューがすぐに表示されておりました。
    Windows11では、メニューがすぐに表示されず、「右クリック＞その他のオプションの確認」を押してようやくメニュー表示される様になります。
    こちらWindows11のネイティブアプリに対応すると右クリックしただけで従来通りメニューが出てくると認識しておりますので、対応をお願いいたします。
    OneDriveやNotepad＋＋はネイティブアプリ対応済のため、BoxDriveだけが利便性が落ちている状態です。
    小さいことではありますが、ユーザに対するストレスは大きくあり、ユーザの利用率の低下につながりますので、ご対応いただけますと幸いです。

    <About BoxDrive becoming a native application for Windows 11
    Until Windows 10, when you right-clicked on a content in BoxDrive, the BoxDrive menu was displayed immediately.
    In Windows 11, the menu does not appear immediately, and the menu finally appears after pressing "right click > check other options".
    We are aware that the menu will appear as before just by right-clicking when it is compatible with Windows 11 native apps, so please take action.
    OneDrive and Notepad++ already support native apps, so only BoxDrive is not as convenient as it should be.
    Although it is a small matter, it causes… more

    5 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    beta  ·  AdminAnonymous (Admin, Box) responded

    This ability is now available in public beta. More details can be found here