Error Messaging - Update 'File Type Not Supported' Error Message to Be More Specific When the Error is Not Related to File Types
This is a request to update error messages for Box Edit to be more specific.
Currently, the red bar that says 'Box Edit does not support this file type' appears for a variety of reasons not limited to just errors due to file type incompatibility. Users could see that error message when trying to use Box Edit with a PowerPoint, Word, or any other supported file type.
This error also occurs when the Web App is having issues connecting to Box Edit on the actual computer and in other scenarios that are entirely unrelated to file types.
For this reason, this error messaging should be enhanced to show a different message for connectivity/communication/other errors, especially when users are attempting to use a multi-user install of Box Edit (that has the 15 second delay). For example, the message could say something similar to "Box Edit is having issues communicating with your computer. Please try again in a few seconds, or try re-installing Box Edit."
Thanks for your feedback. We will keep this in mind for the future.