At a minimum, admins need an email alert when a user is placed on the suppression list. Let's go! Thanks

This is becoming more of an issue for us as we try to adopt Box Sign. Several groups at our institution try to send things to new students, some of whom haven't yet activated their email accounts, thus adding those users to the exclusion list where they stay even when they activate their accounts, and users find themselves unable to send documents to these students for signatures. If this list was available from the API or admin UI, or if we had the power to change the threshold for exclusion or have exclusion expire after a certain period, that would prevent a lot of help tickets and help users see Box Sign as a more dependable tool.

This is keeping us from rolling out Box Sign as it is far too problematic to support random suppressions and have no idea until the user asks.

This has been a real issue for us since the introduction of Box Sign in particular. Lots of time spent by our Service Desks, and it's likely many users have not raised tickets but are affected.

I don't see this option anywhere in the Admin Console. Was this feature actually implemented as suggested in the response above? Please provide an ETA.

Please keep this issue prioritized. This is extremely problematic for our users and it's embarrassing as a system admin to not know about a problem until someone complains about it. Since our environment is tied to our domain, it should be feasible to send an email to a system admin if a user with that same domain is added to the suppression list.

keep this prioritized. We build processes that depend on effective email notifications.
This impacts the reputation of Box for our end users.

On April 23, 2019, katiele wrote: "We will revisit this request to make removal of users from the suppression list self-service in the next 6 months. "

This would save us a lot of time - please make it happen!

This is hugely necessary - please follow up with this and develop if just a notification system when a user ends up on the suppression list. Huge waste of time.

+1 to this. This is absolutely ridiculous for us to be kept in the blind about this.

Perhaps Box shouldn't suppress emails for things like password resets? Also if you notified the user that they were on the block list and gave them the option to remove themselves, that would be great. At this point this is very annoying. A user will just stop getting emails from Box one day without warning.

At least, until this can be implemented I would like to request for email notification sent to Admin every time a user is listed on suppression list.

Further if the admin were able to remove a user from blacklist, it'd be another step in reducing service tickets. I've run into this issue numerous times until we modified our new user setup to ensure that their mailbox was setup the day before their Box access was added.

Also alert the user, because otherwise the user just wonders why they're not getting notifications and may not ask the admin for action. Also let the admin clear the block without a support case.

When a user is placed on the email suppression list they are unable to receive any notifications from Box. When they create a support case with this helpdesk about this, time is wasted because they cannot see for themselves that this user is on the suppression list due to bouncing emails.