801 results found

1. Allow administrators the ability to change the timing threshold of the Box Drive Authentication Token

   It would be helpful for admins to be able to change the timeframe for which the Box Drive authentication token lasts. We have users who have a hard time renewing their passwords in a timely manner and this is the biggest avenue they have to keep them working because the token doesn't seem to expire in a more timely manner. Or have a way to remotely sign a user out of all box applications on their devices when needed.

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. finder tag

   I use tags very often in my work to keep track of certain documents and where they are in the process. It is very frustrating to me that I cannot tag documents in Box Drive and have them come up in my sidebar on Finder. Is there a solution to this? Is this a feature that will be added soon? If it is not in the cards for Box Drive, I will have to migrate to Dropbox, which does support this feature for Finder Tags.

   9 votes

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3. File appearing in Recent files after upload to box drive

   Very often, I create a file through an app into Box Drive and I'd like to see it directly into my Recent files in Box drive, that would be helpful.

   7 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Show Metadata in Box Drive

   Metadata is currently not visible in Box Drive. Is there a way to show/apply/change metadata without going to the web interface?

   1 vote

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   0 comments  ·  Box Drive  ·  Edit…  ·  Delete…  ·  Admin →
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5. version tracking between multiple files

   It often happens that multiple files relate to the same product and therefore need to have the same version tracking. In this case if a version is created by mistake (the version number is incremented on a file) this can offset the version tracking between all the files related to the same product. Some solutions include:

   1 - Give more flexibility around version numbering (be able to do a hard reset of the version number - i.e. reset version number from number 30 to number 25 and delete all versions in-between)
   2 - Allow version tracking between multiple files - i.e. have a single version numbering system for multiple files and the version number is only incremented if all the files have been modified.

   It often happens that multiple files relate to the same product and therefore need to have the same version tracking. In this case if a version is created by mistake (the version number is incremented on a file) this can offset the version tracking between all the files related to the same product. Some solutions include:

   1 - Give more flexibility around version numbering (be able to do a hard reset of the version number - i.e. reset version number from number 30 to number 25 and delete all versions in-between)
   2 - Allow version tracking between multiple files -… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Folder Setting Limitations - Box Drive

   We have folders for each office where they store their active and archived (old) jobs. These folders can can contain many hundreds of job folders (sub folders to the parent folder) representing hundreds of GB and even over TB in some cases of data. It is way too easy for users to simply check ‘mark for offline’ in Box drive or attempt to sync the folder in Box Sync.

   When that happens we have custody of data issue for a ton of files. Further it allows people to easily steal data in bulk. Just in the past week we have had two users “accidentally” mark for offline over 150 GB and often times it just fills their local drive and everything stops working. Having people be ‘viewers’ of these folders is not an option as they are working on the jobs. This happens a lot in our organization, so I’m sure other customers experience this as well.

   Box should have a Folder Setting that has some control of this. Maybe something like:
   Download via webapp (Allow - yes/no; apply to subfolders- yes/no)
   Box Drive MFO (Allow - yes/no; apply to subfolders- yes/no)
   Box Sync - Allow Sync (Allow - yes/no; apply to subfolders- yes/no)

   We have folders for each office where they store their active and archived (old) jobs. These folders can can contain many hundreds of job folders (sub folders to the parent folder) representing hundreds of GB and even over TB in some cases of data. It is way too easy for users to simply check ‘mark for offline’ in Box drive or attempt to sync the folder in Box Sync.

   When that happens we have custody of data issue for a ton of files. Further it allows people to easily steal data in bulk. Just in the past week we have… more

   3 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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7. How do I change my default email address?

   I could view my profile, which shows my email address, but when I go to edit the profile, the email address is not visible to alter! Help, I'm deleting my current email address and have replaced it with another.

   3 votes

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   3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. add character limit count to sharing

   please add character limit count to box sharing so I don't waste a bunch of time typing

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Using folder hierarchy to reduce number of shared folders

   It would be great if Box could group by the parent folder if a user is shared more folders from the same parent folder example if i had the following folders

   • Projects -> Project A -> Project B -> Project C

   If I shared Project A and Project C with a user, it would be better if they saw the following

   • Projects -> Project A -> Project C

   However if i just share Project A then they would only see this.

   This would save having a huge number of folders in the Root of each users account.

   Thanks

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Add verification question when moving files in Box Drive using File Explorer

    In the web box.com environment moving folders or files is verified with a question. This is not the case using Box Drive and moiving files or folders using File Explorer.

    A similar question as in box.com and if you delete files in Files Explorer should have been added for moving files in Box Drive. By accident root folder containing hundreds of GB may be moved and hidden into subfolders causing severe problems.

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Box Drive Warning When File Path is too Long

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will prevent them from opening the file on the desktop. The update and solution should be to warn the user that upon copying that if they paste the file it will exceed the character limits. Possibly even add that this will prevent opening the document on the desktop, but still can within the browser. This will give the user notice and the ability to cancel the request for good, or go back and change the name before they copy the file so it's within legal limits.

    https://community.box.com/t5/Archived-Articles/Couldn-t-Find-Folder-Path-in-Microsoft-Excel-When-Using-Box/ta-p/51651

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will… more

    29 votes

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    not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Hide thumbnails in previewing a doc

    I would like the opportunity to hide the thumbnails that appear on the left side of the screen when I preview the document. I would love to be able to have more real estate to look at the doc itself. There may be a time when it might be important to have those thumbnails come back, so a way to hide and unhide it would be great.

    2 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Open internet shortcut files in the device browser

    In Dropbox, when tapping on an internet shortcut file it would open up the link in the device's default browser. In Box it can't open it at all. Would be nice if it did!

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Allow icon overlay from other apps

    Allow user preference for the priority of icon overlays (as is the Windows default).

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Set a configuration option to toggle thumbnails off by default

    When a multipage, or multisheet, document is opened in Box, the thumbnails are toggled open by default and take up much of the left side of the screen. A configuration option should be offered to allow a user to set the thumbnail toggle off by default.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Ability to color tag files similar to how you can in MacOS.
    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. From Box Drive experience side, Showing who is locking.

    From Box Drive experience side, Showing who is locking.
    Not from web app side. Would like to show the username who has locked the file on Box Drive icon. ex. a mouse over and comes up the username who locked that file.

    6 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Don't files separately from directories.

    Currently a click on the "Updated" column will sort the contents of a directory by the updated date, except all folders are listed first followed by files, rather than a complete sort of both. This is frustrating and unexpected. Please just sort the entries, regardless of file or folder, so items show up where they are expected and are easier to find.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. sync to a RAID

    Our global video team need a cloud solution that can be saved to our external RAIDs. We need to store and access TB's of footage. Desktop hard drives are no large enough.

    We could potentially use the older 'Box sync', but we understand that it is due to be phased out, and it does not support selective offline/online syncing, which we need.

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. My folder has disappeared on 25th Feb

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
    11:01:35 AM
    Advisor [Kathlyn]
    Hi Tatiana, Good dya.
    11:02:21 AM
    *day
    11:02:25 AM
    thanks for your info.
    11:02:33 AM
    when did you realized the folder is missing
    11:02:49 AM
    Tatiana.Gonchar@ibm.com
    today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
    11:06:02 AM
    Advisor [Kathlyn]
    btw, have you checked with owner
    11:06:45 AM
    if the box folder was deleted it will be sent notification
    11:07:13 AM
    Tatiana.Gonchar@ibm.com
    I was the owner. I didn't get any notifications
    11:14:35 AM
    Advisor [Kathlyn]
    okay got it
    11:15:02 AM
    i will gather the info and escalate to box team for help
    11:15:18 AM
    Tatiana.Gonchar@ibm.com
    thanks
    11:15:51 AM
    Advisor [Kathlyn]
    Hi Tatiana, have you search the folder name on the whole box
    11:21:15 AM
    not sure if it was removed by accidentally
    11:21:56 AM
    Tatiana.Gonchar@ibm.com
    it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
    11:25:54 AM
    As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
    11:26:43 AM
    there are no folders with such a name
    11:26:58 AM
    Advisor [Kathlyn]
    did the folder was renamed by some editor
    11:27:17 AM
    Tatiana.Gonchar@ibm.com
    not sure - 80% of the editors are in my team and nobody of them renamed it
    11:28:42 AM
    I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
    11:29:15 AM
    Advisor [Kathlyn]
    so normally you access via the link?
    11:29:53 AM
    i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
    11:30:33 AM
    Tatiana.Gonchar@ibm.com
    I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
    11:30:38 AM
    I posted those links to our busy manager who says he has thousand of folders
    11:31:16 AM
    just in case if you have links - maybe it can help search the folder
    11:32:40 AM
    Advisor [Kathlyn]
    may i remote in your laptop and have a check pls.
    11:33:34 AM
    Tatiana.Gonchar@ibm.com
    yes
    11:33:51 AM
    I have it open in my firefox browser
    11:34:27 AM
    Advisor [Kathlyn]
    This shared file or folder link has been removed or is unavailable to you.
    11:34:34 AM
    sorry... you may access in this link and submit the session form
    11:34:50 AM
    (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
    11:34:50 AM
    okay i can see yourscreen now
    11:36:51 AM
    Tatiana.Gonchar@ibm.com
    ok
    11:36:58 AM
    Advisor [Kathlyn]
    you may double click the mouse to take control
    11:37:03 AM
    Tatiana.Gonchar@ibm.com
    Ok, I've shown my profile and that when I re-log in I don't see the folders
    11:39:12 AM
    2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
    11:39:48 AM
    so, she added them after the folder disappeared
    11:40:13 AM
    also the search does not give any results
    11:40:41 AM
    Advisor [Kathlyn]
    got it.. do you have box drive installed on laptop ?
    11:40:46 AM
    Tatiana.Gonchar@ibm.com
    no
    11:41:02 AM
    I didn't sync what I have on box folders with my local drive
    11:41:41 AM
    with help of a box drive
    11:41:49 AM
    I don't have it
    11:41:59 AM
    Advisor [Kathlyn]
    okay
    11:42:14 AM
    Tatiana.Gonchar@ibm.com
    I just dropped the files from my explorer
    11:42:16 AM
    if I needed
    11:42:22 AM
    and I also edited them right in folder
    11:42:34 AM
    Advisor [Kathlyn]
    Thanks for your clarification. well note
    11:42:54 AM
    then i will disconnect the remote session and get my smes approval to escalate the issue
    11:43:30 AM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    11:43:38 AM
    Advisor [Kathlyn]
    Hi Tatiana, the ticket has been escalate
    12:01:47 PM
    box team will help you check backside
    12:01:55 PM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    12:02:00 PM
    Advisor [Kathlyn]
    my pleasure~
    12:02:08 PM
    you have a nice day and stay safe
    12:02:16 PM
    Help@IBM
    The chat session has been closed.
    12:04:42 PM
    

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was

    … more
    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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