Restrict Collaboration for Individual External User
Customer would like to have the ability to block individual external users from collaborating on their enterprise content. The external domain allow list is too broad if only one or two external users need to be blocked from collaborating on content.
Mahaboob Bhasha H commented
Current shield download policy has only control to either restrict all external vendors or to open for the external vendors to download.
We need to have granular access as we do have for managed users.
Due to the current policy, Managed viewers cannot download a file whereas external users who have viewer access can still download the file if we are not selecting block all external users from the download.
I think this would be a very useful function, I had this scenario yesterday. Via the admin console. I can find the external user and remove them from what is being shared to them, But I couldn't block that user or tick a box until we resolved the issue to stop there access temporarily. I had to fully remove them and once the issue was resolved add them back into everything. Or there was no option to add a user to an exclusion list. To disallow a user inviting them to collaborate, you can block a whole domain but I didn't want to do that. I went to Box directly and they were not able to block a user either which I found strange, I was advised to invest in Box shield, which wasn't a great response. So an exclusion list for individual external users in the admin console and a function where you can temporarily halt access to the content shared to them. Thanks