692 results found

1. Popups

   When someone who is not logged in and doesn't have an account uses a public link to a folder in order to download a file, they get a popup that says "Your download is in progress," but at the bottom it says "In the meantime, log in to Box to save files you view in your Recents and upload, share and comment on the content you care about most."

   That text is very misleading and is confusing people when they're just trying to download files. Can I disable that popup? If not, I strongly urge you to revise the way that looks. People are interpreting it as a requirement that they sign in or sign up in order to download files. Very misleading!

   When someone who is not logged in and doesn't have an account uses a public link to a folder in order to download a file, they get a popup that says "Your download is in progress," but at the bottom it says "In the meantime, log in to Box to save files you view in your Recents and upload, share and comment on the content you care about most."

   That text is very misleading and is confusing people when they're just trying to download files. Can I disable that popup? If not, I strongly urge you to revise the way… more

   4 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. About character limit of "description" of file property

   Please increase the amount of text you can write in the "description" in the file properties.
   I want to add a long description, but it is inconvenient because of the character limit.

   10 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Box Drive Warning When File Path is too Long

   There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will prevent them from opening the file on the desktop. The update and solution should be to warn the user that upon copying that if they paste the file it will exceed the character limits. Possibly even add that this will prevent opening the document on the desktop, but still can within the browser. This will give the user notice and the ability to cancel the request for good, or go back and change the name before they copy the file so it's within legal limits.

   https://community.box.com/t5/Archived-Articles/Couldn-t-Find-Folder-Path-in-Microsoft-Excel-When-Using-Box/ta-p/51651

   There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will… more

   22 votes

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   researching  ·  4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Automatic locking of files specific extensions or program

   Enable automatic locking of files with a specific extension or program. There are multiple users who use CAD files for example and every time another user opens the file, Box creates an additional file with the same name and a different version. In CAD, users open multiple files and locking each individual file becomes too much of work for the users.

   8 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. multiple users in one document

   Create a notification that pops up inside the document when two users have the same document open and when one user makes changes. This feature is in Drop Box and helps cut down on multiple versions of the same document being saved.

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Identify locally any failed uploads

   Hi, we have had users send entire folders with dozens if not hundreds of subfolders up to Box via Box Drive. In some cases, since they aren't reviewing all of the content they are uploading, there are some failures (inappropriate file or folders names, unsupported file types, etc). Box Drive names the failed uploads but offers no way to identify them in the Box Drive folder structure on the local machine. There are no icon changes that might identify those containing folders which have the failed uploads within them. A simple right click in the notification to show the offending file in Explorer or Finder would do wonders.

   Hi, we have had users send entire folders with dozens if not hundreds of subfolders up to Box via Box Drive. In some cases, since they aren't reviewing all of the content they are uploading, there are some failures (inappropriate file or folders names, unsupported file types, etc). Box Drive names the failed uploads but offers no way to identify them in the Box Drive folder structure on the local machine. There are no icon changes that might identify those containing folders which have the failed uploads within them. A simple right click in the notification to show the offending… more

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Give box the ability to store a MS Access database or enable locking or non-syncing

   Allow an MS Access database to be stored in box without it making new copies every time someone accesses the database.

   12 votes

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   4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Indexing Box Drive Offline Files

   I have access to a number of folders that I don't need frequently (if at all), but I do have a select group of folders that I use daily, and I keep these stored as files available offline. I recently migrated from a computer that used Box Sync to a computer using Box Drive, and I was very disappointed to find that I couldn't search my offline files using the windows file explorer. Instead, I'm forced to use the Box Drive search window, which requires that I search ALL of my folders, which frustrates many of my directed searches.

   I would like to see Box Drive to allow for offline files to be indexed.

   I have access to a number of folders that I don't need frequently (if at all), but I do have a select group of folders that I use daily, and I keep these stored as files available offline. I recently migrated from a computer that used Box Sync to a computer using Box Drive, and I was very disappointed to find that I couldn't search my offline files using the windows file explorer. Instead, I'm forced to use the Box Drive search window, which requires that I search ALL of my folders, which frustrates many of my directed searches.

   I… more

   10 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Share folder as read-only/add folder to Box Drive from shared link

   Case:
   I receive the agenda and related documents for meetings within the department I work at as Shared Links to a folder in Box. I want to access these documents during the meeting directly through Box Drive on my computer. The desired access includes any documents added after I first opened the link. All related accounts are part of the same organisation/"Company" (in this case a university).

   Current situation:
   When I am signed into my Box account and open the link I can view the documents and have two options: "Save link" and "Download". The only way to get it to my Box Drive is to use "Download" and then re-upload the contents to my account. If any documents are added later I need to reopen the link and download these as well. "Save link" does not add anything to my Box Drive folder on the computer.

   What I want added:
   I would like a third button next to "Save Link" and "Download": "Add to account". Selecting this option should allow me to pick a location in my account and save the shared folder with the same permissions as when I open the link in the web interface, e.g. read-only access, but with instant updates when new documents are added.

   Case:
   I receive the agenda and related documents for meetings within the department I work at as Shared Links to a folder in Box. I want to access these documents during the meeting directly through Box Drive on my computer. The desired access includes any documents added after I first opened the link. All related accounts are part of the same organisation/"Company" (in this case a university).

   Current situation:
   When I am signed into my Box account and open the link I can view the documents and have two options: "Save link" and "Download". The only way to get it… more

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. I want Japanese mark of a voiced sound in speech characters to be unified with NFC.

    I want Japanese mark of a voiced sound in speech characters to be unified with NFC.

    -Overview-
    example: the 'ga' syllabary series in the Japanese alphabet
    'ガ'is U+30AC on windows or unix/linux
    -> NFC(Normalization Form Canonical Compression)
    'ガ'is U+30AB U+3099U on mac OSX
    -> NFD(Normalization Form Canonical Decompression)

    As you know, mac OSX　use only NFD.
    Windows use NFC usually, but NFD can be used at the same time.

    When trying to share BOX folder between Win and mac, Inconvenience occurs.

    -problem-
    First
    In Windows explorer, NFC and NFD are displayed as the same character on the screen, so they are indistinguishable.

    The second
    In Adobe InDesign, image files are managed as "link files", but file names are managed by NFC, so upload InDesign data created on mac OS to the shared BOX folder and download it on Windows. Cutting file link will occur.

    The third
    Where NFC uses one character in UTF-8, NFD uses two characters in UTF-8.
    The file "がぎぐげござじずぜぞだぢづでどばびぶべぼぱぴぷぺぽガギグゲゴザジズゼゾダヂヅデドバビブベボパピプペポヴ.txt" can be used on macOSX, but this file cannot be saved on the BOX server by Finder using BOX Drive.
    Even if two characters are used, "xx.txt" uses only 106 characters.
    And from Windows PC,
    The file "がぎぐげござじずぜぞだぢづでどばびぶべぼぱぴぷぺぽガギグゲゴザジズゼゾダヂヅデドバビブベボパピプペポヴ.txt" (By NFC) there will be no problem with BOX Drive.
    But, with macOS X / Box Drive, the inside of the BOX server is not displayed in the Finder.
    "がぎぐげござじずぜぞだぢづでどばびぶべぼぱぴぷぺぽガギグゲゴザジズゼゾダヂヅデドバビブベボパピプペポヴ.txt"(By NFC) uses only 55 characters in NFC.
    Are you having another problem?

    -Operation on mac OSX-
    When writing to a FAT32 formatted USB memory device on mac OSX, write the file name using NFC.

    When uploading data to a shared folder using the cifs protocol on mac OSX, write the file name in NFC format.

    When uploading data to a shared folder using the AFP protocol on mac OSX, write the file name in NFC format.

    On mac OSX, write file name in NFD format only when writing data to HFS+ format HDD.

    mac OSX does not accept any NFC on HFS+, and NFC automatically converts to NFD when downloading data from the BOX server.

    -Proposal-
    When writing data to the BOX server using BOX Drive for MacOS, please convert it to NFC instead of NFD and write the data.

    When uploading to the BOX server, no one will be troubled even if it is converted to NFC instead of NFD and saved. Inconvenience has occurred rather than being saved as NFD.

    -Additional explanation-

    mark of a voiced sound in speech characters is below.

    がぎぐげご
    ざじずぜぞ
    だぢづでど
    ばびぶべぼ
    ぱぴぷぺぽ
    ガギグゲゴ
    ザジズゼゾ
    ダヂヅデド
    バビブベボ
    パピプペポ

    ヴ

    by NFC

    ---

    がぎぐげご
    ざじずぜぞ
    だぢづでど
    ばびぶべぼ
    ぱぴぷぺぽ
    ガギグゲゴ
    ザジズゼゾ
    ダヂヅデド
    バビブベボ
    パピプペポ

    ヴ

    by NFD

    I want Japanese mark of a voiced sound in speech characters to be unified with NFC.

    -Overview-
    example: the 'ga' syllabary series in the Japanese alphabet
    'ガ'is U+30AC on windows or unix/linux
    -> NFC(Normalization Form Canonical Compression)
    'ガ'is U+30AB U+3099U on mac OSX
    -> NFD(Normalization Form Canonical Decompression)

    As you know, mac OSX　use only NFD.
    Windows use NFC usually, but NFD can be used at the same time.

    When trying to share BOX folder between Win and mac, Inconvenience occurs.

    -problem-
    First
    In Windows explorer, NFC and NFD are displayed as the same character on the screen, so they are… more

    2 votes

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11. windows app store

    I couldn't find an app on the Microsoft Store, I can't download it from the website because my laptop has Windows in S mode that doesn't allow installing programs from a website

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. box drive for win 8.1

    Please port the product to Win 8.1! I don't want to upgrade to Win 10, but would like to use Box Drive!!!!

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Box Drive and Time Machine

    You seriously need to work on your time machine issues. Almost all my data are gone, as in GONE, also from the trash bin that you just empty every 30 days. Thanks for hours of work that I will have to put in now to restore data from time machine. Yes, important data. Data that hold HOURS of hard work.

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Box Drive Accidental Deletion

    Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

    The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

    When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

    This causes a number of issues and use cases:

    1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

    2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

    Current Admin recommended steps for resolution:
    1.  Run the Collaboration Report EVERY day
    2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
    3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
    4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
    5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
    6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
    7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
    8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
    9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
    10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
    11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
    12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
    13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

    This is the only way to be certain 100% everything has been restored

    Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

    The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

    … more

    15 votes

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15. Hide collaborators on/off button as a default setting versus folder by folder.

    Hide collaborators on/off button as a default setting versus folder by folder.

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16. Increase the start-up speed of Box Drive. It is SOOO slow to start!

    Every time I have to restart my computer it takes Box Drive a good 5-10 minutes to start. This is unacceptable for such a large enterprise like this. Even accessing my offline files cannot be done until Box Drive completely starts.

    2 votes

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17. Specify the error in the Tracking section

    Feature request suggestion: Currently all it says is "Unable to create folder: An error occurred in the workflow". It would've been helpful to see that the error was in the folder name. If there's a lack of space, we can list all the possible reasons for the error on Community too (I think we have a similar list for Sync/Drive errors).

    3 votes

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18. We would like to change the icons for Box Drive to appear different for a shortcut vs network drive.

    We would like to change the icons for Box Drive to appear different for a shortcut vs network drive. We encountered an issue and confusion with Box Drive. One day, Box Drive didn't start up. We assumed that the shortcut icon on the desktop wasn't working properly. Therefore, we went to [C:\Users*UserAccount*] and found a shortcut icon which was exactly the same as the one on the desktop. We thought this icon was the shortcut to Box Drive, so we moved this shortcut icon to the desktop, and all of a sudden, the contents in Box were all moved to the desktop. We then realized, this was not a shortcut to Box Drive, but was the Network Drive. Due to this confusion, many items were deleted. We would like to request that Box change the icons of the shortcut and the Network Drive to be more different among each other, so that users won't get confused.

    We would like to change the icons for Box Drive to appear different for a shortcut vs network drive. We encountered an issue and confusion with Box Drive. One day, Box Drive didn't start up. We assumed that the shortcut icon on the desktop wasn't working properly. Therefore, we went to [C:\Users*UserAccount*] and found a shortcut icon which was exactly the same as the one on the desktop. We thought this icon was the shortcut to Box Drive, so we moved this shortcut icon to the desktop, and all of a sudden, the contents in Box were all moved to… more

    2 votes

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19. Notification if an edit is made to a file

    When a user makes an edit to an excel document using Microsoft Excel Online a notification should go out just like the notifications for Download, Upload, Comments, Previews, and Deletes.

    13 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Search Bar Prioritization

    Implement a feature that allows certain types of files to show up first when you use the search bar on Box. This will allow for better organization and easier access to specific client files

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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