Update the the login page for SSO customers to mirror non-SSO customers page.
When users or collaborators visit Box from the customer's account, they get confused when they get directed to their SSO page and not the login page.
A suggestion is to have the user input their username before getting redirected to the SSO page or make the “not a part of COMPANY?” a bigger option and more visible for the user.
Jason Peacock commented
Everyday I get emails or calls from frustrated clients (external users) who are having difficulty navigating the SSO login page. It would be wonderful if the login page could be bifurcated to have an "employee" login and "guest" login.
Owen Smith commented
This is a big issue for our company as well. We use Box.com internally, but share and collaborate files with clients constantly. If we add a document to a folder we have shared with a client and that client has notification emails turned on, they receive an email with a hyperlink to the document. They click the link and land on Box login page designed for SSO log ins. They don't read all the text and the way the page is designed it looks like there is only a single button to click to log in. The client clicks the button and they are not able to log in because they aren't a managed user requiring SSO. They get SO frustrated by this user experience.
It would be immensely beneficial to allow orgs to choose what type of sign-in page is used as default. They vast majority of enterprise web based applications out there have a login page that is "consumer friendly" and has either a separate button or a hyperlink that says "Employee? - Click here to Log In" or "Click here to use SSO"
Please consider allowing organizations some more flexibility around this.
Kim Duey commented
We work with many contractors on a daily basis. File sharing is crucial and, of course, typically urgent. As a company, we are spending hours per week getting our contractors through the initial login process, even with a written support document.
Jason Williams commented
We experience the same issue. I wish Box would adopt Citrix ShareFile's login flow when SSO is activated.
Every external collaborator we work with has this issue. Box refuses to acknowledge or fix it.