780 results found

1. Remove shares no longer available after the owner was deactivated

   We deactivated one user who retired. The folders he owned disappeared in Box Web for the shared users but they didn't disappear in Box drive, so users could still create files which were not saved in Box.
   Could deactivated shares be updated very quickly in Box Drive to avoid that behavior please?

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   … more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. allow Box Drive to be installed on only one profile of a computer, not all by default

   I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
   I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable this is to go into the registry.
   Please look into this and get a fix. Not all family members may want or need a Box account, so it is crazy to assume that it is needed on all profiles.

   I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
   I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable… more

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. thumbnails not working in windows explorer

   We found a known issue with Win10 windows explorer where thumbnails don't load quickly or at all. This is a major problem for graphics, web or content companies. Even average people can't find their pictures easily due to this.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Select folders to sync

   Select folders to sync with Box Drive rather than having to sync all folders.

   168 votes

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   18 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Hi everyone,

   You can now hide files and folders in Box Drive. For now, hidden content will continue to sync, but this may change in the future.

   Please keep voting for this idea so we can better prioritize it on our roadmap. Thank you for your feedback — it helps us build the most impactful features for our customers.

   
   

   See more details here https://support.box.com/hc/en-us/articles/45620367936147-Hiding-files-and-folders-in-Box-Drive

   
   

6. Allowing the ability to ignore ownership on certain files

   We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

   I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

   It would be great if we could turn that off like you can with a server on Mac so that it doesn't make duplicate files.

   Thanks

   We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

   I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

   It would be great if we could turn that off… more

   1 vote

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Notification if an edit is made to a file

   When a user makes an edit to an excel document using Microsoft Excel Online a notification should go out just like the notifications for Download, Upload, Comments, Previews, and Deletes.

   14 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Reconcile behavior between Edit and Drive after a conflict

   There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

   Actual Behavior at this moment:

   Box Drive
   1. User A opens and edits file X without lock via Box Drive.
   2. User B opens and edits file X without lock via Box Drive.
   3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
   4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
   5. User A saves file X again while keeping it open. Upload the changes as version 3 to file X

   Box Edit
   1. User A opens and edits file X without lock via Box Edit.
   2. User B opens and edits file X without lock via Box Edit.
   3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
   4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (number).
   5. User A saves file X again while keeping it open. Upload the changes as version 2 to the conflict copy

   There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

   Actual Behavior at this moment:

   Box Drive
   1. User A opens and edits file X without lock via Box Drive.
   2. User B opens and edits file X without lock via Box Drive.
   3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
   4. User A saves the file X via Box Drive. Conflict happened.… more

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Box Drive updates should preserve Mac Finder Favorites

   I use Favorites in Finder on my Mac to mark folders that I need to access frequently. But, when Box Drive runs and update, my Favorites are all removed. I then need to take time to reestablish all of my favorites. Box Drive should preserve the links in Favorites. This is especially true since Box Drive does not show the favorites marked it the Box webapp.

   6 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. It would be good have two people collaborate when both use box drive

    Right now, the only way to collaborate is using box drive and MS 365 online-- which has a clunky interface. Would be good to have people working in Box Drive be able to jointly edit documents. Sharepoint Sync allows that to happen, but Box Drive does not.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Monthly Traffic metric reset

    my account says 37GB of 10 GB used, and my monthly traffic is summing up but is not reset every month

    [ REFRESH ] - Button to initialise some kind of "reboot" for the account, to review the status and make hick-ups vanish.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Searching Sub-Folders

    We have a user that asked the eblow question. They are referring to Box Drive folders that have been marked for offline use, as well as those in the cloud:

    "I would like to see improvements in the Box Search capability within Windows Explorer. You cannot execute a search across sub folders within your Box Drive folder structure, only within the currently viewed folder. If I know what folder a file was in I have eliminated 90% of the reasons I need to search. I get the same search limitations for Cloud based folders and folders saved offline to my desktop.

    I understand a search for those saved to my desktop would certainly be easier to program as it could use the native Explorer search in the referenced local drive, but this also does not dig any deeper into the folder structure."

    We have a user that asked the eblow question. They are referring to Box Drive folders that have been marked for offline use, as well as those in the cloud:

    "I would like to see improvements in the Box Search capability within Windows Explorer. You cannot execute a search across sub folders within your Box Drive folder structure, only within the currently viewed folder. If I know what folder a file was in I have eliminated 90% of the reasons I need to search. I get the same search limitations for Cloud based folders and folders saved offline to my… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Not have to manually focus box drive search

    With Box Drive, it used to be that when I press ctrl-alt-shift-b, I'd get the box popup with the search field focused with the cursor at the end of the last search I did.
    Something's changed that now the input field is no longer focused. Now I have to click on it to type.
    It used to be that I had to shift-home, backspace and then I could type a new search.
    Best case scenario is that the search field should already be focused with the text highlighted so that I can immediately type or press enter repeat the last search or right arrow to then append to the previous search text.

    Thanks!

    With Box Drive, it used to be that when I press ctrl-alt-shift-b, I'd get the box popup with the search field focused with the cursor at the end of the last search I did.
    Something's changed that now the input field is no longer focused. Now I have to click on it to type.
    It used to be that I had to shift-home, backspace and then I could type a new search.
    Best case scenario is that the search field should already be focused with the text highlighted so that I can immediately type or press enter repeat the last… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. About character limit of "description" of file property

    Please increase the amount of text you can write in the "description" in the file properties.
    I want to add a long description, but it is inconvenient because of the character limit.

    10 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Adjust "arrow" to forward to next document when viewing a document it conflicts with the scroll bar when viewing an existing document

    The arrow that you click to forward to the next document overlaps the scroll bar for the existing document. This impacts the ability to scroll up and down on the existing document. Please adjust the placement so the arrow doesn't overlap the scroll bar.

    4 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Indexing Box Drive Offline Files

    I have access to a number of folders that I don't need frequently (if at all), but I do have a select group of folders that I use daily, and I keep these stored as files available offline. I recently migrated from a computer that used Box Sync to a computer using Box Drive, and I was very disappointed to find that I couldn't search my offline files using the windows file explorer. Instead, I'm forced to use the Box Drive search window, which requires that I search ALL of my folders, which frustrates many of my directed searches.

    I would like to see Box Drive to allow for offline files to be indexed.

    I have access to a number of folders that I don't need frequently (if at all), but I do have a select group of folders that I use daily, and I keep these stored as files available offline. I recently migrated from a computer that used Box Sync to a computer using Box Drive, and I was very disappointed to find that I couldn't search my offline files using the windows file explorer. Instead, I'm forced to use the Box Drive search window, which requires that I search ALL of my folders, which frustrates many of my directed searches.

    I… more

    11 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Create Linux client for Box Drive
    904 votes

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    159 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Adminrmashintchian (Product Manager, Box) responded

    Thanks for your feedback. We unfortunately don't have plans to support a Linux client for Box Drive at this time.

18. Notification for Incompatible Characters in file and folder names

    We've run into issues with end users not being able to access content from Box Drive because the file or folder is created with a character that it is incompatible with Microsoft's file explorer.

    Could you add in a pop-up visual in the web view that points out when you're using a character that will not be accessible from Box Drive?

    5 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Don't ignore dotfiles. Allow users to specify names or patterns to ignore.

    Many files that start with a period are not meant to be ignored (.gitignore, .emacs, .Rhistory, .RData). Box should ignore only filesystem-specific files such as .DS_Store, and sync everything else. Better yet, allow users to specify the filenames or patterns that should be ignored.

    6 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Sync multiple accounts to Box Drive

    Allow multiple accounts to sync with Box Drive.
    
    Many of us have multiple corporate/personal accounts that require local drive sync'd access.

    56 votes

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    11 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Adminrmashintchian (Product Manager, Box) responded

    We’re not planning a ‘fast switch’ option to allow a user to easily switch between 2 different Box accounts on Box Drive while maintaining all cached data. The only option we have now is that users can ‘logout’ of their current account and sign into another account, but the caveat is that this will delete all their local cached data/MFO settings from Box Drive