■Request
I would like to set an account to be recognized as a registered account regardless of uppercase / lowercase letters of the email address.

■Background
When specifying a collaborator, if I specify a managed user whose email address contains uppercase letters, in lowercase letters only (or vice versa), the globe icon may be displayed (= displayed as an unmanaged user).

In the Collaborator list after the collaboration is completed, it is automatically corrected on the Box side, and the globe icon does not appear.
However, by displaying a globe mark when specifying a collaborator, it may cause confusion that the user who specifies a collaborator recognizes as an unmanaged user, so I would like to avoid it.

If I type in an email address character by character, the user will be suggested regardless of uppercase / lowercase letters, but I often use the method of copying and pasting an email address, so in that case, their Box account will not be suggested.

I would appreciate it if you could consider the above.

Before, most Japanese company used PPAP to send files with email. PPAP is a jargon that protocol name in JAPAN. PPAP is an idea of "Sending crypted zip file with email and sending password of zip with next email".
Japanese company used the idea for security. But it didn't work well for security because of using same root sending crypted zip file and password.
So our Japanese company want to use BOX instead of PPAP. This idea is not collaborating function of BOX. The idea is "Sending files (or folder) URL of BOX to BOX users". When receiver want to download from the files URL, they have to login with BOX. So sender doesn’t need to send password on email anymore. For now, using collaborator function is too expensive to just sending files. The idea is very little, but most of the Japanese company would start considering to use BOX which have this function.

Currently, when editing a file in Box Edit, there is only one application based on the extension that can be opened on the desktop.
If you want to change the program selected by Box Edit, you need to change the registry value (HKEYCLASSESROOT\SystemFileAssociations).
However, depending on the user's environment, registry operations may be blocked by the administrator and cannot be circumvented in this way.

Can you please develop a standard feature that allows multiple applications to be selected when opening a file in Box Edit?
This would greatly improve the efficiency of the work.

現在Box Editでファイルを編集する際にデスクトップで開く事のできる拡張子に基づくアプリケーションは1つのみです。
Box Editで選択されるプログラムを変更する場合には、レジストリの規定値(HKEYCLASSESROOT\SystemFileAssociations)を変更する必要があります。
しかし、ユーザーの環境によってはレジストリ操作が管理者によってブロックされている場合があり、この方法では回避できません。

Box Editでファイルを開く際に、複数のアプリケーションが選択できるような標準機能を開発して頂けますか？
これを実現させる事で作業効率が飛躍的にアップします。

Hello, I'm coming back to our exchange on Twitter from earlier today.

I was a Box user between 2013-18 when my business started to grow and my Box plan became too limited. Also the branding of my file exchange service became a must.

Back then I wanted to switch to Business Plus but the minimum of 3 payed users made this way too expensive and also simply unreasonable for me as a one-man show. I exchanged various emails with your support and spoke with your office in Munich about whether it was possible to offer a One User Business Plus account before giving up at some point since the answer was no. I switched to WeTransfer where I soon became a beta user for their current Plus plan.

I like WeTransfer and had a good relation with their beta team but unfortunately their platform is not always as reliable as it had to be and the features offered still leave a lot to be desired.

Let me keep this brief for now, do you see a chance to offer a one user Business Plus account, ideally with a 'fair' monthly fee that suits a fairly small business like mine?

I'm a audio mastering engineer and work with clients around the world around 15 per month, while 4 or 5 of them are regulars. Reliability, ease of use for my clients and speed are crucial for me, so is storage space and branding. I love the idea to offer my clients an app for communication and fast project updates, and in general I'd love to move all project related communication into their dedicated folders.

I have plenty of colleagues who are 'so/so' happy with WT, Dropbox, G-Drive etc, none of them would hesitate to switch to a much better platform as long as the cost will stay in relation to our income.

I look forward to hearing from you.