743 results found

1. cleaning up favorites

   Please make it easy to remove files from favorites. the list is useless now because it is cluttered

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Need Tags in Mac Finder to be Supported in Box Drive

   After installing Box Drive, you have to re-tag all of your folders in Finder. As if that is not annoying enough, the folders you tag (colored circles) don't show up when you click on the tags in the sidebar of Finder. Bottom line, Box Drive needs to support Tags in Mac OS' finder just like the Box Sync did.

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   under consideration  ·  33 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Show classification of files in Box Drive

   We use Classifications to indicate restrictions on who a file can be shared with, e.g. confidential information supplied by third party that cannot be shared with other parties involved in a project. While classification is displayed within Box, there is no indication of the restriction if the file is accessed through Box Drive which could lead to unauthorized disclosure.

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   4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAkshay Ravi (Admin, Box) responded

   Thank you for the suggestion. We currently do not have this planned on our roadmap. We will place this in our backlog as we continue evaluating ideas to improve Box Drive.

   Please keep the feedback & use cases coming to help us prioritize this in the future!

4. Support more than two most recent OS updates

   The requirement to be on the last two OS updates is fairly onerous and makes it difficult to continue using Box. Supporting two recent versions sounds reasonable but upgrading is time consuming and risky and my system otherwise works perfectly. Dropbox have no such restriction and so I’m going to have to switch to them at least for the time being.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. box drive

   Preemptively cache your folder directories.
   Some departments have a large volume of folders and files. During first time of loading a folder, the contents appear blank and after 5 seconds content shows up. Sometimes a person needs to go manually refresh the folder list to see the contents. This gives the first impression that Box Drive is slow. Is there a way to preemptively cache the folder directories? We do not mark any contents available offline and would like to keep it that way. Once the folder is listed the first time, all future browsing of the folder is fast.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Review files marked for offline

   Allow a user to quickly review all files/folders they have marked for offline use to make sure it's still needed.

   When a user is remote or in the current covid-19 'work from home' doctrine, the ability to have better control over what's being downloaded is more important than ever.

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. open location

   When I copy or move an item, usually I just want to go to the location where the file has now been copied or moved to. Currently, the only option is to show file or close. If I show file, I have to wait for it to load before I can click the cross and then be in the location I want to be in. If the file is large, sometimes I have to wait for ages.

   I envisage something in Box like when you right click something on your desktop and it says "Open file location"

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Sync my desktop files on a Mac to Box

   Feature suggestion: if there's any way for us to sync my desktop files on a Mac to Box - that would be HUGE for our end users. Similar to how Macs work today where content on desktop is saved to iCloud - work with Apple so that Box can be used as the content storage area of choice instead.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Provide direct links for files listed in Problem Items window to the actual files in Box Drive.

   When users have a large number of Problem Items (> 10) it can be a pain to find exactly where these Problem Items are. The search function doesn't work well for these files and you can't even copy the name of these files. A direct link to them would be most convenient.

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Box Drive Sync Delay Indicator

    Box Drive is supposed to mirror the files on the server. But we experience delays of five minutes to over an hour between when we complete an upload to Box and when other users can see the file in Box Drive. We end up having to use the web portal more frequently to download files rather than waiting for them to appear, which creates version issues and nullifies the most attractive feature of Box Drive. The old Box Sync software used red or green dots to indicate if a file had synced. Is there a way to add such an indicator to Box Drive so we can tell if a file is available on Box but not yet reflected in Box Drive?

    Box Drive is supposed to mirror the files on the server. But we experience delays of five minutes to over an hour between when we complete an upload to Box and when other users can see the file in Box Drive. We end up having to use the web portal more frequently to download files rather than waiting for them to appear, which creates version issues and nullifies the most attractive feature of Box Drive. The old Box Sync software used red or green dots to indicate if a file had synced. Is there a way to add such an… more

    45 votes

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    4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Adminrmashintchian (Product Manager, Box) responded

    Thanks for the suggestion. Typically updates between box.com and Box Drive should happen very quickly. If they are not, we’d recommend filing a support ticket in case there is an issue.

11. Remove shares no longer available after the owner was deactivated

    We deactivated one user who retired. The folders he owned disappeared in Box Web for the shared users but they didn't disappear in Box drive, so users could still create files which were not saved in Box.
    Could deactivated shares be updated very quickly in Box Drive to avoid that behavior please?

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. allow Box Drive to be installed on only one profile of a computer, not all by default

    I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
    I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable this is to go into the registry.
    Please look into this and get a fix. Not all family members may want or need a Box account, so it is crazy to assume that it is needed on all profiles.

    I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
    I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. thumbnails not working in windows explorer

    We found a known issue with Win10 windows explorer where thumbnails don't load quickly or at all. This is a major problem for graphics, web or content companies. Even average people can't find their pictures easily due to this.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Custom Location Box Folder on macOS Big Sur

    Hi,

    Custom location is working properly on macOS Catalina 10.15. via terminal and configuration profiles.

    We're currently testing and this ability is now lost on macOS Big Sur 11

    Could you guys kindly look into this and see if it could be implemented soon.

    Thank you,
    David Maestre
    Mac Engineering
    AE Networks

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Box Drive Accidental Deletion

    Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

    The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

    When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

    This causes a number of issues and use cases:

    1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

    2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

    Current Admin recommended steps for resolution:
    1.  Run the Collaboration Report EVERY day
    2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
    3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
    4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
    5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
    6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
    7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
    8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
    9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
    10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
    11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
    12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
    13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

    This is the only way to be certain 100% everything has been restored

    Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

    The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

    … more

    15 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Allowing the ability to ignore ownership on certain files

    We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

    I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

    It would be great if we could turn that off like you can with a server on Mac so that it doesn't make duplicate files.

    Thanks

    We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

    I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

    It would be great if we could turn that off… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Reconcile behavior between Edit and Drive after a conflict

    There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

    Actual Behavior at this moment:

    Box Drive
    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
    5. User A saves file X again while keeping it open. Upload the changes as version 3 to file X

    Box Edit
    1. User A opens and edits file X without lock via Box Edit.
    2. User B opens and edits file X without lock via Box Edit.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (number).
    5. User A saves file X again while keeping it open. Upload the changes as version 2 to the conflict copy

    There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

    Actual Behavior at this moment:

    Box Drive
    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened.… more

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive updates should preserve Mac Finder Favorites

    I use Favorites in Finder on my Mac to mark folders that I need to access frequently. But, when Box Drive runs and update, my Favorites are all removed. I then need to take time to reestablish all of my favorites. Box Drive should preserve the links in Favorites. This is especially true since Box Drive does not show the favorites marked it the Box webapp.

    6 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. file excluding option

    give a option to exclude multiple file types form backing up

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Alert notification when moving folders in Box Drive

    When the user move from the folder sharing with collaborators (the folder’s owner is others) to the private folder on Box Drive, it occur an error after a while. I think I want to inform the user prompty before doing that if their operation is wrong.
    Please display an alert like same as operation on web UI before the user try to move folders on Box Drive.

    21 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAkshay Ravi (Admin, Box) responded

    Thank you for the suggestion. We currently do not have this planned on our roadmap.

    Please keep the feedback & use cases coming to help us prioritize this in the future!