9637 results found

1. Support articles

   Wow, 'Support' is not even an option on the dropdown menu above. Maybe that is the root of the problem.

   Here are FIVE Suggestions:

   1.

   Add 'Support' as an option on the menu above.

   2.
   Folders that I can see via a web browser were not appearing on my desktop. I tried to find a support article. Found this one:

   Box Sync Troubleshooting Basics

   https://community.box.com/t5/Box-Sync-Troubleshooting/Box-Sync-Troubleshooting-Basics/ta-p/82

   It does not address what I eventually figured out to be the problem: For each folder, I have to manually click the button with three little dots, then select from the menu the three little dots + More Actions, then select ‘Sync’

   I only accidentally found that after wasting A LOT of time trying to send my sync report, etc.

   That is a basic issue. It should appear in that article.

   ---

   3.
   At the bottom of the article (and probably all support articles), there is a line of text that says: “Was this article helpful?”
   The options are Yes and No.
   If the person clicks ‘No’ they should be presented with a text box where they can leave a message saying what the problem is. That would let Box get the feedback it needs to improve articles. Just collecting a ‘No’ does not help.

   Also, that text box would let the person submit the suggestion right away, instead of having to dig around to try to find a way to submit it (which many of us will not do) and waiting for the chat.

   ---

   1. I wasted lots of time on chat, just to submit this suggestion.
      

   That chat person wrote, "You can also submit your feedback on this site: https://pulse.box.com/forums/909778-product-feedback"

   That link should be provided here: https://community.box.com/t5/Contact-Support/ct-p/BoxSupport#

   ---

   5.
   Typing in this little box and needing to scroll up and down to see just a few lines at a time is a lousy experience. Every other website in the world lets you drag the corner of the box to make it larger and easier to read. Please do the same.

   Wow, 'Support' is not even an option on the dropdown menu above. Maybe that is the root of the problem.

   Here are FIVE Suggestions:

   1.

   Add 'Support' as an option on the menu above.

   2.
   Folders that I can see via a web browser were not appearing on my desktop. I tried to find a support article. Found this one:

   Box Sync Troubleshooting Basics

   https://community.box.com/t5/Box-Sync-Troubleshooting/Box-Sync-Troubleshooting-Basics/ta-p/82

   It does not address what I eventually figured out to be the problem: For each folder, I have to manually click the button with three little dots, then select from the menu the three little… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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2. Consolidate User and Event Log Files

   I am currently downloading Box event log files for my company and am seeing instances where the User Event log and the Admin Event log have holes in their data.

   For instance, User Event Log is giving us fields such as item path (path_collection) and file/folder description, but it is not including field data such as IP address.
   Conversely, Admin Event Log is giving us IP address, but not item path or file/folder description.

   We are trying to prevent duplication of data on our end, so we would like to be able to use one log or the other; however, with data not being consistent across both of those logs we are not able to choose one log to report.

   It would be beneficial to have all of the data either consolidated into one event log, or to have data brought into each log that currently isn't available.

   I am currently downloading Box event log files for my company and am seeing instances where the User Event log and the Admin Event log have holes in their data.

   For instance, User Event Log is giving us fields such as item path (path_collection) and file/folder description, but it is not including field data such as IP address.
   Conversely, Admin Event Log is giving us IP address, but not item path or file/folder description.

   We are trying to prevent duplication of data on our end, so we would like to be able to use one log or the other; however,… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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3. wrap long file names in the main UI. restore old namewrap UI feature.

   I've noticed where other folks have suggested similar ideas and been told to use the BOX UI to create their own version. Not sure what the big deal is. we dont have programmers on staff but if you enlarge the font for a disabled person even short file names become too large to fit on the UI. I think even if long filenames is LOW probability, it occurs enuf to consider offering it. Practically every filename we have is too long so it drives us nuts. Video filenames are the worst because of a zillion versions. Can you imagine a unix system with a filename window like this. The naming convention allows for a gazillion characters but the window does not. Why make a window that doesn't follow the conventions of the protocols maximum abilities underneath.

   End users finally in this day and age can make as long a filenames as they want but now we can't read them without hovering over every last one. hover, hover, hover, no wait what was that one named, rehover again. its quite maddening at times.

   Please reconsider restoring the namewrap from the old UI as an OPTION people can use if the so choose. If they like to hover, let them hover otherwise let it wrap. Think like a NONprogrammer. Using the Box UI is no easier than telling me to rebuild my car engine and I dont even own a socket wrench. you already wrote the code once before, please restore it as an option.

   I've noticed where other folks have suggested similar ideas and been told to use the BOX UI to create their own version. Not sure what the big deal is. we dont have programmers on staff but if you enlarge the font for a disabled person even short file names become too large to fit on the UI. I think even if long filenames is LOW probability, it occurs enuf to consider offering it. Practically every filename we have is too long so it drives us nuts. Video filenames are the worst because of a zillion versions. Can you imagine a… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. Integrate Tasks with personnel systems like Active Directory, Workday

   We want to be able to create rules so that tasks can be assigned to specific individuals based on their reporting relationship. This would allow for a task to be assigned to the appropriate manager when any employee submits certain kinds of requests, perhaps with a file upload. The best way to do this would be with some kind of integration to the HR system of record.

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   not planned  ·  0 comments  ·  Tasks  ·  Delete…  ·  Admin →
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5. "Open With" UI Element Documentation is broken - does the feature work?

   Does the "Box Content Open With" feature work for anyone?

   I see it as being broken in the developer documentation and I'm unable to get it working with my own app after following the documentation.

   https://developer.box.com/docs/box-content-open-with

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   1 comment  ·  Box Tools  ·  Delete…  ·  Admin →
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   not planned  ·  AdminMike Grytsai (Sr. Product Manager, SDKs, Box) responded

   We no longer support the OpenWith UI element for any new customers as of December 21, 2021.

   
   

   See details - https://developer.box.com/guides/embed/ui-elements/open-with/

6. Document stamp / seal of approval

   In addition to being able to watermark documents, users could be authorized by administrators to customize the image to allow the addition of stamps/chops for legal purposes, approvals, compliance reasons, etc.

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   0 comments  ·  Preview  ·  Delete…  ·  Admin →
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7. Mask or hide email addresses

   There is a need to hide or mask email addresses for instance we have service accounts by business unit that 'own' all of the content and also high-level executives that cannot be spammed by external collaborators.

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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8. Allow comments on more than one file at a time. Also it would be great if the comments would follow a file.

   Comments on multiple files.

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   not planned  ·  1 comment  ·  Workflow  ·  Delete…  ·  Admin →
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9. Strip down and rebuild.

   I've been a user for years. It used to be easy and reliable. It is now a nonintuitive stupid mess. And it doesn't even work properly. I just tried to download a bunch of files, twice, and both times the zipped folder could not be opened.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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10. Add menu option to "send to mail recipient"

    This would be the same option that is available today with normal file shares in the MS Windows environment.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Add ability to share content with a distribution list

    There is no ability to “share with anyone who has the link” like in Google Drive or similar tools, but should be configurable by an administrator for specific folders.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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12. Add the ability to turn off auditing

    Add the ability to turn off auditing at the folder level as and administrator function this would eliminate a need for products like Diligent

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    0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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13. adding code to end of URL so content displays expanded automatically when a folder link is shared.

    Can you add some sort of feature so that we can control how content in folders display when we share folder links? Right now, content automatically displays in a list view and then you can zoom in to show a larger/expanded view of content.

    Can you make it so that we can add code to the end of the url link that will make the content display in the expanded view automatically? Or is there another way to change the preferences so that when we share folder links it automatically displays the content expanded?

    Thanks!

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Allow option to restrict offline data by file type

    Allow us the option to prevent some files from downloading when a folder is made available offline based on file type.

    For instance, when traveling I may need access to PDFs for a job, but not need access or have space to sync a 2.5GB video file.

    Please allow us to restrict what files are synced by file type.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Alert admin when users is reaching their allocated storage cap

    When allocating a maximum storage amount to a given user it would be very useful to as an admin receive an email notification when the user is approaching their limit so that the admin can proactively increase the limit to decrease any disruption to their workflows.

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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16. developer page css issue reporting

    Hello, on page https://developer.box.com/, CSS for the button by name "get started" has broken down the view. Please change the padding for CSS element class "bds-homepage-button-primary" to 25px to fix this issue.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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17. Create an auditor role

    A Non-Admin role is required that is able to view reports and configuration but unable to make changes or have any access to the contents of users' folders... Basically the Auditor role.

    • Inventory of Users and Roles
    • Identify folders that has not been accessed in 180 days
    • Identify folders that are accessible to anyone with the links
    • Identify the links that do not have expiration date
    • Review security settings
    • Review alerts

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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18. SSO - Partial replication

    Allow SAML assertion to translate Azure’s GroupID attribute to name and allow the option to only select a subset of IDP groups for Box synchronization.
    The purpose is to allow customers who have a large LDAP tree to have simpler maintenance.

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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19. put tags in your mobile apps
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    not planned  ·  0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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20. Add "Copy file" and "Copy shared link" to the horizontal bar in Box preview

    When I get shared links for which I want to reuse to create my own decks I have to download the file , make changes and upload it back. Would be convenient for the user to just "copy" the file because at that point they had download rights anyways

    When I get shared links and I want to share the file further its not clear to me that I could copy the same url and send it ahead. Some users end up downloading the file in order to share further which leads to data fragmentation

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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