9665 results found

1. Support CrowdStrike integration to GovCloud

   Support CrowdStrike integration to GovCloud. Currently the integration with CrowdStrike Falcon only supports the commercial tenant of CrowdStrike and cannot interface with our GovCloud environment.

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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2. Admin-controlled AI model governance

   Public sector and other regulated customers need stronger admin governance over Box AI model behavior. While admins can select a primary AI model today, they cannot control what happens if that model becomes unavailable. For FedRAMP, CJIS, and procurement-constrained environments, automatic failover to an unspecified model introduces compliance and risk concerns. Box should allow admins to select a primary (default) AI model, restrict usage to an approved model list, and explicitly define fallback behavior if the primary model goes down: either fail over to an admin-approved backup model or automatically disable Box AI. That the list of AI Providers in the AI settings tab MUST include all families of LLMs This ensures deterministic, compliant AI behavior aligned to agency authorization, vendor approval, and risk management requirements, while preventing exposure to unapproved models.

   Public sector and other regulated customers need stronger admin governance over Box AI model behavior. While admins can select a primary AI model today, they cannot control what happens if that model becomes unavailable. For FedRAMP, CJIS, and procurement-constrained environments, automatic failover to an unspecified model introduces compliance and risk concerns. Box should allow admins to select a primary (default) AI model, restrict usage to an approved model list, and explicitly define fallback behavior if the primary model goes down: either fail over to an admin-approved backup model or automatically disable Box AI. That the list of AI Providers in… more

   20 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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3. Disable downloading of files to those not on an Allow List

   I have files I want hiring managers to see but not download. Give me the option (on files or folders) to allow/disallow downloading. Also, when a person wants to download, have it email me for permission of a one-time download or adding an email address to an Allow list if that person logs into Box.

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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4. Cannot move files within Box when the file version is large

   We hope to resolve the issue where files cannot be moved once the file version reaches a certain number.
   ＝＝＝
   ファイルバージョンが一定数に達するとファイルの移動が行なえなくなる問題について解消を希望します。

   3 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. Cannot select text in Box preview screen

   When previewing a file, attempting to select text within the file results in a state where a yellow frame is being specified instead, making it impossible to select the text. I would like this to be fixed so that text selection is possible.
   ＝＝＝
   ファイルをプレビューした際、ファイル内のテキストを選択しようとしても黄色の枠を指定する状態となりテキストの選択が行なえないので、選択できるよう改修を希望します。

   2 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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6. Regarding Preview of msg Files Stored on Box

   I would like to request a fix for the issue where, when an msg file is stored, the preview continues to display the initially uploaded content even after the file's content has been updated.
   ＝＝＝
   msgファイルを格納した際、その後ファイルの内容がアップデートされても最初にアップロードされた内容でプレビューが表示されてしまう問題について改修を希望します。

   2 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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7. Cannot permanently delete a file with a retention policy before its expiration date (immediately)

   Please enable immediate deletion for files that have a retention policy set for a specific period.

   Additionally, there is an issue where files remain accessible via shared links until the retention policy period expires, so we would like to request implementation of a feature that disables shared links for items that meet specific conditions.
   ＝＝＝
   特定期間のリテンションポリシーが設定されたファイルに対し、即時削除が行なえるようにしてください。
   また、リテンションポリシーの期間満了までの間、共有リンクからアクセスできてしまう問題が発生していますので、特定の条件をもとに条件を満たしたアイテムの共有リンクを無効化する機能の実装を希望します。

   1 vote

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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8. Improved LFO operation stability

   There was a case where the upload process failed due to an error in LFO internal processing. We request the implementation of measures to improve the stability of LFO processing.
   ＝＝＝
   LFO内部処理のエラーによりアップロード処理が失敗したケースがありました。LFO処理の安定性向上施策の実施を希望します。

   2 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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9. Display of account name when approval task or Box Relay creator user is deleted

   After an account is deleted, the user who created an approval task is displayed as "Previous Collaborator," making it impossible to verify the approval status at that time. Please change this so that the username from that time continues to be displayed even after the account is deleted.
   ＝＝＝
   アカウント削除後に承認タスクを作成したユーザが「以前のコラボレータ」と表示されてしまい、当時の承認状況を確認できないため、アカウント削除後も当時のユーザ名が表示され続けるよう変更してください。

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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10. About the inconvenience of Explorer-style display

    When I open a folder and find that it doesn’t contain what I’m looking for, I press Backspace to return to the parent folder. However, in Explorer view, the folder I just opened ends up hidden just above the visible area. This is extremely inconvenient.
    Why does the system place the folder I just opened in a position where it’s hidden above? It would make sense to keep the previous window state as it was, or at least move the recently opened folder to the top of the visible list. But hiding it above makes no sense at all. Please stop this behavior—it’s completely unnecessary.

    When I open a folder and find that it doesn’t contain what I’m looking for, I press Backspace to return to the parent folder. However, in Explorer view, the folder I just opened ends up hidden just above the visible area. This is extremely inconvenient.
    Why does the system place the folder I just opened in a position where it’s hidden above? It would make sense to keep the previous window state as it was, or at least move the recently opened folder to the top of the visible list. But hiding it above makes no sense at all. Please… more

    • 

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Update Box AI Studio configuration

    Update AI Studio configuration in the admin console to be consistent with other AI features and features in Box to have the option for Enable for all, Disable for all, Enable for specific users, and disable for specific users

    2 votes

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    0 comments  ·  AI Studio  ·  Delete…  ·  Admin →
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12. Custom Branding - Embeddable Box AI for Hubs

    Please add custom branding options to the new Embed Hub / AI Chat Widget feature. Creating simple hub-grounded chatbots that can be embedded in intranet sites are powerful but for some customers require that they can control the branding like text and colors to stay within guidelines, for instance: instead of the default "Welcome to Box AI" text and logo.

    Feature: https://support.box.com/hc/en-us/articles/46740710883859-Embeddable-Box-AI-for-Hubs-Q-A

    4 votes

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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13. Desktop App

    Create an integrated, Cursor-style desktop workspace for Box customers that provides unified search (including content and metadata), rich previews, and native file management across Box and connected storage — reducing context switching and improving productivity.

    Key features
    1. Universal natural-language search with advanced filters, including metadata search (tags, custom fields, dates, owner, classifications)
    2. Instant previews and content summaries for documents, PDFs, images, and presentations
    3. Direct file actions: move, copy, rename, delete, share, and bulk operations
    4. Contextual suggestions and one-click automations (for example, auto-move based on keywords or metadata rules)
    5. Permission-aware UI with activity feed and audit logs
    6. Connectors for other cloud providers and APIs for extensibility

    Business value
    1. Faster file discovery and management, lowering time-to-find
    2. Differentiates Box, supporting retention and upsell opportunities
    3. Reduces support tickets and enhances collaboration

    Create an integrated, Cursor-style desktop workspace for Box customers that provides unified search (including content and metadata), rich previews, and native file management across Box and connected storage — reducing context switching and improving productivity.

    Key features
    1. Universal natural-language search with advanced filters, including metadata search (tags, custom fields, dates, owner, classifications)
    2. Instant previews and content summaries for documents, PDFs, images, and presentations
    3. Direct file actions: move, copy, rename, delete, share, and bulk operations
    4. Contextual suggestions and one-click automations (for example, auto-move based on keywords or metadata rules)
    5. Permission-aware UI with activity feed and audit… more

    2 votes

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    0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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14. Zones assigned on folder instead of user

    Hi Team,
    I have a customer who is interested in folder level zones assignment instead of folder owner. They are currently using the service accounts for each zones and sharing the content that way but customer ideally wants it to be folder based (ie. one user to have folders associated with different zones since their lawyers work with content across multiple regions).

    Is there perhaps something coming to the roadmap?

    1 vote

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    0 comments  ·  Zones & Multizones  ·  Delete…  ·  Admin →
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15. Enhanced Granular Access Controls for External Collaborators

    Current Limitation:
    - Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
    - No ability to create differentiated access rules for trusted partners or affiliated organizations

    Proposed Feature:
    Implement a multi-tier external collaboration access control system that allows:
    1. Configurable access duration and permissions based on organizational relationship
    2. Ability to create exception groups with extended or permanent access
    3. Granular control to distinguish between:
    - Completely external users (standard 30-day restriction)
    - Trusted partners/affiliated organizations (customizable access duration)
    - Specific trusted domains with distinct access rules

    Use Case Example:
    An organization wants to:
    - Maintain strict 30-day access for unknown external collaborators
    - Provide longer/permanent access for trusted partners like subsidiary companies or closely affiliated academic/research institutions

    Business Value:
    - Increases flexibility in collaboration management
    - Reduces administrative overhead of manually managing access
    - Provides more nuanced security controls

    Current Limitation:
    - Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
    - No ability to create differentiated access rules for trusted partners or affiliated organizations

    Proposed Feature:
    Implement a multi-tier external collaboration access control system that allows:
    1. Configurable access duration and permissions based on organizational relationship
    2. Ability to create exception groups with extended or permanent access
    3. Granular control to distinguish between:
    - Completely external users (standard 30-day restriction)
    - Trusted partners/affiliated organizations (customizable access duration)
    - Specific trusted domains with distinct access rules

    Use Case Example:
    An organization wants… more

    2 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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16. Internal links to documents for collaboration

    We use Box Drive for a native experience for users to access documents. The downside is when collaborating on documents, most people tend to upload a copy of the document to an email and send it, which results in multiple versions of the document. On my prior document system, Outlook would allow users to upload a file that was actually a link to the stored document so people could collaborate on it. I know we could create/send a shared link, but this would result in alot of unnecessary links floating around. Could Box Drive/Outlook prompt to upload a link to the actual document rather than a copy of the document? The link would follow existing permissions.

    We use Box Drive for a native experience for users to access documents. The downside is when collaborating on documents, most people tend to upload a copy of the document to an email and send it, which results in multiple versions of the document. On my prior document system, Outlook would allow users to upload a file that was actually a link to the stored document so people could collaborate on it. I know we could create/send a shared link, but this would result in alot of unnecessary links floating around. Could Box Drive/Outlook prompt to upload a link to… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. transcription feature

    I would like to request a transcription feature for audio and video files.

    1 vote

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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18. Fix keyword search

    I'm trying to search content of the docs by keywords but it shows blank page. It only works when you search from "everywhere". Please fix this.

    1 vote

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    0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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19. Enabling Document Tab creation in a Box G Doc.

    Currently when creating a GDoc from box there is no ability to create Document Tabs, and it advises to save the doc as a GDoc, which is technically already the file format. Can this feature be enabled? It would be useful for project management without our company.

    •  

    1 vote

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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20. Is it possible to upload a document in box that has links to folders within Box

    I would like to know is it possible to create a document that has URLS that connect to other folders within my box tenant, or within my folder structure?

    2 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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