Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10097 results found
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Support for shared links in MCP
Add a shared link resolution tool to the Box MCP server that accepts a Box shared link URL and returns the corresponding file or folder ID and metadata. Shared links are the primary way our users share content in Box, and without this capability, an agent cannot act on a shared link that a user provides directly. Users share links with colleagues as a natural part of their workflow; they should be able to share them with an AI agent the same way.
4 votesThis is on the roadmap and is on track to release by September 25th 2026.
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Support Copilot Integration with Multiple Box Environments under a Single Microsoft Tenant
Many enterprises operate under a structure where a single Microsoft tenant is shared, while Box environments are separated by legal entity.
With the current limitation that Copilot × Box integration is restricted to a 1:1 relationship, it is difficult to achieve both group-wide Copilot adoption and proper information governance.
Enabling secure integration with multiple Box environments while maintaining a single Microsoft tenant would unlock significant value, including group-wide AI utilization, greater flexibility for M&A and organizational restructuring, and the avoidance of unnecessary Box environment consolidation or Microsoft tenant separation.＜日本語＞
Microsoft テナントが1つ、Box環境が法人ごとに分かれている企業構成は現実的に多く存在します。
Copilot × Box 連携が 1:1 に限定されている現状では、グループ全体での Copilot 活用や情報ガバナンスの両立が困難です。
Microsoft テナントは共通のまま、複数 Box 環境と安全に連携できるようになることで、グループ横断の AI 活用、M&A や組織再編への柔軟な対応、不要な Box 統合や Microsoft テナント分割の回避といった大きな価値が生まれます。Many enterprises operate under a structure where a single Microsoft tenant is shared, while Box environments are separated by legal entity.
With the current limitation that Copilot × Box integration is restricted to a 1:1 relationship, it is difficult to achieve both group-wide Copilot adoption and proper information governance.
Enabling secure integration with multiple Box environments while maintaining a single Microsoft tenant would unlock significant value, including group-wide AI utilization, greater flexibility for M&A and organizational restructuring, and the avoidance of unnecessary Box environment consolidation or Microsoft tenant separation.＜日本語＞
Microsoft テナントが1つ、Box環境が法人ごとに分かれている企業構成は現実的に多く存在します。
Copilot × Box 連携が 1:1 に限定されている現状では、グループ全体での Copilot 活用や情報ガバナンスの両立が困難です。…4 votes -
Metadata-Triggered Folder Task via Automate
Allow a metadata field on a folder to trigger a Box Automation task to Box Task Owner when a select metadata is changed. Currently we are only able to trigger on files.
1 vote -
your AI bot has been a disaster for me today
I have been trying to get help for over an hour and chatting with the AI bot in your help section. I have been unable to access lost files which somehow disappeared from my account today. there was a Box reset and my computer restarted automatically over night and when i logged back in, the last ten days of data is gone! I am 100% certain the files were in Box as that is the only place i save my files and i have accessed them multiple times through Box over the last few weeks. Your BOT could not understand that and repeatedly went in circles. I understand it is a way for you to save money, however, I am a paying customer who lost extremely urgent files and needs help asap and you offer no assistance other than an AI bot. it is extremely sad and frustrating that this is what has happened in the technology world. Humans still need humans to help on occasion and this is one of those occasions. I hope someone actually reads this and understands what is missing in Box. Thank you, Daniel Samson
I have been trying to get help for over an hour and chatting with the AI bot in your help section. I have been unable to access lost files which somehow disappeared from my account today. there was a Box reset and my computer restarted automatically over night and when i logged back in, the last ten days of data is gone! I am 100% certain the files were in Box as that is the only place i save my files and i have accessed them multiple times through Box over the last few weeks. Your BOT could not understand…
1 vote -
file request copy automate
Copy File Request action from Folder to copy to newly generated folders in an Automate flow
1 vote -
Please show only collaborators in the Box Notes mention suggestions.
When mentioning someone in Box Notes, users who are not included as collaborators are also displayed in the suggestion list. This makes it difficult to select the intended user and creates a risk of accidentally selecting someone unrelated.
As with other files, please limit the users displayed in the mention suggestion list to collaborators only.（日本語）
Box Notesでメンションをする際、コラボレーションに含まれていないユーザーも候補リストに表示されてしまいます。目的のユーザーが選びにくく、かつ、誤って関係のないユーザーを選択してしまうリスクがあります。
メンションの候補リストに表示されるユーザーを、他のファイルと同様に、コラボレーターのみに制限してほしいです。1 vote -
Add files to a specific section in a hub with Automate
The ability to add files to a specific page/section in a hub with the Automate Hub outcome. example. We have a policy hub with all published polices. a new version is going through an approval and when it is approved it should be added to one or more pages/sections in the hub. In a hub with the pages below the Travel and Expense policy should be added to three pages Recently Published, Browse by Department, All Polices
- Home
- Recently Published
- Browse by Department
- All Polices
- New Hire essentials
1 vote -
Allow scheduling of Folder Insights Reports
The ability to schedule the Folder Insights reports (Collaborations | Folder Activity | Shared Links) would open up greater reporting capability and remove manual work in generating these reports.
This is especially beneficial in enterprises where multiple agencies' content is stored, with different agencies having different reporting requirements (i.e. weekly auditing of external collaborators on their content)
6 votes -
Enhancing View Visibility with Text and Background Customization
I received feedback from a customer regarding improving visibility within views.
They specifically requested the following enhancements:
・Ability to adjust text size
・Ability to change text color
・Expanded background color palette, including darker color optionsThese improvements would allow users to better tailor the interface to their preferences and working environments (e.g., long working hours or dark mode setups).
In views with a high density of information, visibility directly impacts productivity, so we believe this would be a valuable enhancement.
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顧客からのフィードバックとして、ビューの可視性向上に関する要望をいただきました。
具体的には、以下の点の改善を希望されています：
・テキストサイズを調整できる機能
・テキストカラーを変更できる機能
・背景色のカラーパレットの拡張（特にダークカラーの追加）これらの機能により、ユーザーごとの視認性や利用シーン（例：長時間の作業やダークモード環境）に応じた柔軟な表示が可能になると考えています。
特に、情報量の多いビューにおいては視認性が業務効率に直結するため、ぜひご検討いただきたいです。
4 votes -
version history
Restore Version History button to main sidebar. It is one my most used features and I would like to have quicker access instead of having to access a sub-menu.
1 vote -
Conditional rules in sign templates that can decide what recipients need to sign.
Being able to create conditions that determine whether a recipient receives a sign request. For instance, if a contract's total price exceeds x, then A and B must sign. However, if it is lower than x, then only A needs to sign.
1 vote -
We would like to be able to stop email notifications for annotations on Box Notes and files.
Currently, when another user adds an annotation (without @mention) to a Box Note, an email notification is sent to the note owner even if email notifications are turned off in both the account and folder settings.
Also, when documents are created from Relay templates, annotations added to those copied documents trigger email notifications to the Relay workflow owner, even if they are not directly involved.
It would be very helpful if annotation notifications could (1) follow existing user/folder notification settings, and (2) be disabled or limited so that users do not receive large numbers of irrelevant emails (including those caused by Relay-generated files).
Box Notes やファイルに追加された注釈（メンションなし）について、メール通知を停止できるようにしてほしいです。
現在、アカウント設定とフォルダ設定の両方でメール通知をオフにしている場合であっても、他のユーザーがBox Noteに注釈を追加すると、@メンションされていない場合であっても、ノートの所有者にメール通知が送信されてしまいます。
また、Relayのテンプレートからドキュメントが作成された場合、コピーされたドキュメントに注釈が追加されると、直接関与していないRelayワークフローの所有者にもメール通知が送信されてしまいます。
つきましては、注釈の通知に関して以下の改善を行っていただけると大変助かります。
(1) 既存のユーザーおよびフォルダの通知設定がBox Noteに正しく適用されるようにすること。
(2) ユーザーが（Relayで生成されたファイルに起因するものを含め）無関係な大量のメールを受信しないよう、通知を無効化または制限できるようにすること。Currently, when another user adds an annotation (without @mention) to a Box Note, an email notification is sent to the note owner even if email notifications are turned off in both the account and folder settings.
Also, when documents are created from Relay templates, annotations added to those copied documents trigger email notifications to the Relay workflow owner, even if they are not directly involved.
It would be very helpful if annotation notifications could (1) follow existing user/folder notification settings, and (2) be disabled or limited so that users do not receive large numbers of irrelevant emails (including those caused…
1 vote -
Select multiple folders as the location filter for Views in Box Apps
I would like the ability to select multiple folders as the location filter for Views in Box Apps. For example, I may have a project folder with a metadata template cascading to all subfolders, but I only want to see content from 2 out of the 3 subfolders in the View.
6 votes -
Allow Box AI for Hubs to scope responses to the current Hub page or selected Hub pages
We would like Box AI for Hubs to support scoping AI responses not only to the entire Hub, but also to the current Hub page or selected Hub pages/subpages.
Box AI for Hubs is very useful because users can ask questions across the content in a Hub. However, when a Hub is organized into multiple pages by department, business process, project, topic, or chapter, users often want to ask questions only about the content on the page they are currently viewing.
Example use cases:
・Ask questions only against the “Travel Policy” page in an internal policy Hub
・Summarize only the “Security Training” page in an onboarding Hub
・Extract action items only from the files listed on a “Meeting Notes” page in a project Hub
・Generate an FAQ only from the files listed on a specific department page in an employee portal HubAlthough users can narrow the reference content by adding specific sources, it is not practical for end users to manually select each file or folder every time, especially when a Hub page already organizes the relevant files and folders for them. Since Hub pages and subpages are part of the Hub’s information architecture, it would be much more intuitive if that structure could also be used as the AI scope.
Requested behavior:
・When launching Box AI for Hubs, users can choose a scope such as “This page only,” “Selected pages,” or “Entire Hub”
・The current Hub page can be used as the AI context, including files, folders, links, and text blocks placed on that page
・Users can select multiple Hub pages/subpages as the AI context
・Citations and source references are limited to the selected page scope
・Existing Box permissions, Hub permissions, Shield classifications, and AI access controls continue to be fully respectedThis would make Box AI for Hubs much more useful for large knowledge portals. It would help users get more accurate and relevant answers by narrowing the AI context to the part of the Hub they are actually working with.
Box AI for HubsでHubページ単位に参照範囲を絞れるようにしてほしい
Box AI for Hubsにおいて、AIが参照する範囲をHub全体だけでなく、現在表示しているHubページ、または選択したHubページ/サブページ単位に絞り込めるようにしてほしいです。
現在、Box AI for HubsはHub内のコンテンツ全体を対象に質問できるため、情報収集には非常に有用です。一方で、Hubを部署別、業務別、プロジェクト別、章立て別にページ分割して運用する場合、ユーザーは「今見ているページに掲載されているコンテンツだけ」を前提にAIへ質問したいケースがあります。
たとえば、以下のようなユースケースがあります。
・社内規程Hubの中で、「旅費規程」ページだけを対象に質問したい
・研修Hubの中で、「第3章：セキュリティ研修」ページだけを要約したい
・プロジェクトHubの中で、「議事録」ページに掲載された資料だけからToDoを抽出したい
・部門ポータルHubの中で、特定部門ページに掲載されたファイルだけを対象にFAQを生成したい現在も@メンション等でコンテンツを指定して参照範囲を絞る方法はありますが、Hubページ上に複数のファイルやフォルダが整理されている場合、それらを毎回個別に指定するのはユーザーにとって手間がかかります。Hubの情報設計としてページやサブページを作成しているため、その構造をAIのスコープとして利用できると、より直感的で実務に即したAI活用が可能になります。
希望する挙動：
・Box AI for Hubs起動時に「このページのみ」「選択したページ」「Hub全体」などを選べる
・現在表示中のページに配置されたファイル、フォルダ、リンク、テキストブロックをAIの参照範囲にできる
・複数ページを選択して質問できる
・回答の引用元も、選択したページ配下のコンテンツに限定される
・既存のBox権限、Hub権限、Shield分類、AI利用制御は引き続き尊重されるこの機能により、Hubを大規模なナレッジポータルとして運用する場合でも、ユーザーは必要な範囲だけに絞って正確な回答を得やすくなります。特に、部門別・業務別・章立て別にHubを整理しているお客様にとって、Box AI for Hubsの回答精度と使いやすさが大きく向上すると考えます。
We would like Box AI for Hubs to support scoping AI responses not only to the entire Hub, but also to the current Hub page or selected Hub pages/subpages.
Box AI for Hubs is very useful because users can ask questions across the content in a Hub. However, when a Hub is organized into multiple pages by department, business process, project, topic, or chapter, users often want to ask questions only about the content on the page they are currently viewing.
Example use cases:
・Ask questions only against the “Travel Policy” page in an internal policy Hub
・Summarize only the…2 votes -
Request for Additional Configurable Shared Link Types
Currently, there are three types of Shared Links: [People with the link, people in your company, and people in this folder], but I’d like to see more granular options.
I’d like a feature that allows me to specify a domain for internal users so that only users from that domain can access the folder.タイトル：
設定可能な共有リンクの種類を増やしてほしい
本文：
現在の共有リンクは[リンクを知っている全員、会社のユーザー、このフォルダ内のユーザー] の3種類ですが、もっと細分化してほしいです。
社内ユーザーのドメインを指定し、そのドメインのみアクセス可能といった機能が欲しいです。1 vote -
Please allow us to change the owner of large folders (containing more than 3 million items)
When deleting an account belonging to a former employee, our standard procedure is to transfer ownership of the user’s content to another user before deleting the account.
However, if a user has a folder containing more than 3 million items, we are unable to delete that user’s account.
We would like to be able to transfer ownership of large folders containing more than 3 million items.タイトル：
300万コンテンツを超える大規模フォルダの所有者変更を可能にしてほしい
本文：
退職者のアカウントを削除する際に、所有していたコンテンツを他のユーザーに所有者変更した後にアカウントを削除する運用を行っています。
しかし、300万コンテンツを超えるフォルダを持っている場合、そのユーザーアカウントを削除できなくなります。
300万コンテンツを超える大規模フォルダの所有者変更を可能にしてほしいです。1 vote -
Rotate PDF files within Box Sign
There is currently a feature request that is labelled as on the roadmap to be able to rotate/zoom PDFs in Box Preview. We are requesting that this feature also be implemented in Box Sign as it is a pain to have to open PDF files in Acrobat to just rotate them, then save them, then upload to Box Sign.
6 votes -
Enable a Group Membership Admin role, which allows add/remove members of a Box group, without enabling modifications to the group.
Dear Box Product Owner,
This request proposes a new "Group Membership Admin" role within Box Groups to improve access control management, particularly for folders containing sensitive information, and to streamline compliance with regulatory requirements.Problem:
Currently, Box Groups are a valuable tool for managing entitlements to folders, especially those containing highly sensitive content. Integrating Box Groups with IAM tools like SailPoint enables efficient access provisioning, access reviews, and adherence to FFIEC and other regulatory standards. By managing access through groups, we can ensure that all collaborators on sensitive folders are added via controlled group memberships.However, the existing "Group Admin" role grants broad permissions that are not always necessary or desirable for folder owners who simply need to manage group membership. Folder owners require the ability to add and remove members from a group to grant/revoke access to the sensitive information within their folders. Granting folder owners full "Group Admin" rights exposes the group to unintended modifications, such as changes to the group's folder associations, which compromises the integrity of the group's defined access scope. Maintaining a clear and consistent understanding of which groups have access to which folders is crucial for effective access reviews and overall security governance.
Proposed Solution:
We propose introducing a new role, tentatively named "Group Membership Admin," with the following limited capabilities:
• Add Members to a Group: This function would allow the designated user to add new members to a specific Box Group.
• Remove Members from a Group: This function would allow the designated user to remove existing members from a specific Box Group.This new role would explicitly exclude the ability to:
• Modify the group's name or description.
• Associate the group with new folders.
• Remove the group's association with existing folders.
• Delete the group.
• Change other group settings beyond membership.Benefits:
• Enhanced Security and Compliance: By limiting the scope of permissions, the "Group Membership Admin" role minimizes the risk of unintended changes to group configurations and ensures that access controls remain aligned with security policies and regulatory requirements.
• Improved Access Management: Folder owners can efficiently manage access to sensitive content by controlling group membership directly, without requiring intervention from IT or security administrators.
• Clearer Entitlement Definitions: Maintaining the integrity of group-to-folder associations ensures that access reviews are accurate and reliable, providing a clear understanding of who has access to what.
• Streamlined Workflows: Delegating group membership management to folder owners empowers them to respond quickly to changing access needs, improving overall operational efficiency.In conclusion, the introduction of a "Group Membership Admin" role would significantly enhance our ability to manage access to sensitive information within Box, improve compliance with regulatory requirements, and streamline access management workflows. We believe this feature enhancement is crucial for maintaining the integrity and security of our Box environment.
Dear Box Product Owner,
This request proposes a new "Group Membership Admin" role within Box Groups to improve access control management, particularly for folders containing sensitive information, and to streamline compliance with regulatory requirements.Problem:
Currently, Box Groups are a valuable tool for managing entitlements to folders, especially those containing highly sensitive content. Integrating Box Groups with IAM tools like SailPoint enables efficient access provisioning, access reviews, and adherence to FFIEC and other regulatory standards. By managing access through groups, we can ensure that all collaborators on sensitive folders are added via controlled group memberships.However, the existing "Group Admin"…
14 votes -
Locking Box files or folders with Box shield so they cannot be deleted
I would like to use Box Shield to have certain standard folders in our folder structure locked so that any files inside can not be deleted
1 vote -
Once a task is completed, I want a completion notification to be sent to the relevant parties.
When a task is completed, I want a completion notification to be sent to the relevant parties.
If a task is assigned to multiple people, I want a completion notification to be sent to the other members assigned to the task once one of them marks it as complete.
タスクが完了したら、関係者に完了通知が配送されるようにしたい。
タスクを複数の担当者に割り当てた場合、1名がタスクを完了にしたら、タスクを割り当てられた他のメンバーに完了通知が配送されるようにしたい。
1 vote
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