Search in the Content Manager does not currently include items in Trash. This is a security/eDiscovery challenge currently.55 votes
We will consider this as part of a larger update for Content Manager.
Allow Export / Download of all 'Held' Content in a Legal Hold via UI (aka Add an 'Export Content' Button)
There are already exposed API endpoints for customers to programmatically export/download all content that's being held as part of a Legal Hold Policy - https://docs.box.com/reference#legal-holds-object, but some customers don't have development resources and would prefer for this functionality to be simply exposed as an 'Export Content' button on the Legal Hold Policy UI itself.26 votes
We're pleased to announce that legal hold exports will be generally available in FY23 Q3 (September timeframe). This will include exporting items from trash! Please be sure to contact myself or your CSM to learn more.
Sr. Product Manager
Files in a folder (or globally) would be purged after a certain period of time, but if a user wants to remove the content before that time, they would be able to do so.23 votes
Currently not planned; may be considered for future roadmap
The Collaboration Whitelist feature is currently scoped to whitelist entire domains
REQUEST: Take this current domain whitelisting a level deeper by only allowing certain users from a given domain to collaborate with ones own EID, aka introduce user-level external collaboration whitelisting controls to where a company can say "block all collaboration with all @acme.com users except for X @acme.com users"19 votes
No plans at this time to make this more granular – while we’re interested in this one, to make this feature work well there is a decent amount of UI complexity to sort through on both the admin and end-user side.
The inflexibility of current retention policies does not allow customers to meet all of their legal obligations. Currently, if a retention policy is placed on a document, it is not possible to permanently delete the document before the retention period is completed.
While these retention policies settings may work (and are required) for FINRA compliance, they cannot be used for all use cases. For example, if an organization reaches a legal settlement, and part of the settlement is the destruction of certain content (either one user's content or content specific to the case), this request cannot be completed.18 votes
Retention notifications to include the name of each file (instead of just names of folders containing the files) that will expire in 14 days14 votes
We would like to see watermarks applied to content based upon classification type13 votes
There should be an option to launch a workflow process when a retention policy expires. This would allow for use cases such as moving the file to an archive, destruction approval, etc.12 votes
Ability to report on content that hasn't been accessed, modified etc after a certain period of time and ideally take action e.g. delete or move to archive.12 votes
Currently, Retention and Legal Holds prevent contents from deleting them permanently, but it's more helpful to let contents not to move to the trash. We would like to choose from either option. ion.11 votes
This is an understandable request, but if fulfilled, would create a situation where users had no way of removing files from view.
In larger companies, Content Manager's organization of trash (by Owner) and searching through Usage Logs are both overly cumbersome when looking for a file that a user has 'lost' (aka that's been deleted).
To ease this pain, please build a unified/consolidated/global 'All Trash' view added somewhere in the Admin Console -- likely in Content Manager.
From that view, an admin would be able to see:
1. File/folder name
2. Date deleted
4. Deleted by (user)
5. Option to permanently delete or restore10 votes
This is not planned at this time.
There is no way to manage the quarantine process programmatically. As a result, we must individually release / delete quarantined files via the UI.
Given that the policies have a tendency to generate false positives, this process becomes very time consuming and difficult to manage and requires valuable IT time to click buttons (often for hours).
At our scale, and since we opt to use DLP policies, it's impossible to manage.10 votes
Thank you for the suggestion! At the moment there is no plan for this feature. We may look into this in the future.
End users need to have the ability to easily apply retention policies to individual documents. They should be able to click an apply policy button, choose the policy and click OK
Policies should be able to be configured so that users only see policies that apply to them or they have access to.9 votes
Please help us understand the use case more, as the ability to apply retention is typically not extended to end users.
We do not want users on legal hold to know that their content is being previewed or downloaded. We want to be able to "hide" their actions from the access status.9 votes
We want to whitelist other domains at the folder level so that collaboration can be open with certain clients on external folders while also being completely blocking collaboration with any other domains.9 votes
Warn or prevent the user if they are moving a file from a folder with longer retention policy to a shorter retention policy that the longer retention will still hold8 votes
Currently with Governance, you have the ability to apply a retention policy to all new content. This policy does not touch any of the existing content within the domain. This is a large issue for an enterprise that wants to apply a single retention policy to the entire domain.8 votes
We would like to run a report for a user and understand who deleted their content. Currently you will need to run this for the whole enterprise with the option moved to trash, and the results will only show who deleted the content and not who owns that content.
The only work around at moment is to pivot table with files and folders report of the owner they are looking to run the report on.8 votes
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