9944 results found

1. Provide a Command/API to Log Out from Box Drive

   Background:
   There is currently no command or API available to log out from Box Drive programmatically.

   Request:
   We would like to request the addition of a command or API that allows users to log out from Box Drive remotely. This would be particularly valuable for enterprise IT administrators who need to immediately terminate Box Drive sessions and clear local cache in the event of a device theft.

   Use Case:
   - Remote logout of Box Drive when a PC is stolen, to prevent unauthorized access to corporate data stored in Box
   - Clearing the local Box Drive cache remotely to ensure that no locally synced files remain accessible on the stolen device

   Thank you for your consideration.

   Background:
   There is currently no command or API available to log out from Box Drive programmatically.

   Request:
   We would like to request the addition of a command or API that allows users to log out from Box Drive remotely. This would be particularly valuable for enterprise IT administrators who need to immediately terminate Box Drive sessions and clear local cache in the event of a device theft.

   Use Case:
   - Remote logout of Box Drive when a PC is stolen, to prevent unauthorized access to corporate data stored in Box
   - Clearing the local Box Drive cache remotely to ensure… more

   3 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Enable branching from any point in a previous Box AI Home conversation

   ▼What problem could Box solve for you?
   Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.

   Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example, after asking Box AI to analyze a set of documents, the user may later realize that they want to ask a different follow-up question based on the third answer in the conversation rather than continuing from the latest answer.

   ▼Requested enhancement
   Please add a feature in Box AI Home that allows users to:

   1. Open a previous session from session history.
   2. Select any prior message or response in that conversation.
   3. Start a new question from that point.
   4. Automatically create a new branched conversation or new session, while preserving the original conversation unchanged.
   5. Clearly show that the new session was branched from the original session, ideally with a reference back to the source session and the selected branch point.

   ▼Business impact / use case
   This would improve productivity for users who conduct complex document analysis, legal review, policy review, research, proposal creation, or multi-document summarization using Box AI Home. Users would be able to explore multiple analytical paths without losing the original conversation context.

   This is especially important for enterprise use cases where AI conversations are used iteratively. Without branching, users must either continue from the latest point, manually recreate context, or start from scratch. This creates unnecessary friction and increases the risk of inconsistent analysis.

   ▼Expected outcome
   Users can safely explore different lines of questioning from earlier points in a Box AI Home conversation, while keeping the original session intact. This would make Box AI Home more useful as a persistent, auditable workspace for enterprise AI workflows.

   ---

   Box AI Homeの過去の会話において、任意の箇所から分岐して新しい質問を開始できるようにしてほしい

   ▼Boxに解決してほしい課題
   Box AI Homeでは、セッション履歴から以前のセッションを表示・再開できます。一方で、過去の会話を参照した際に、会話の最後から再開するだけでなく、会話の途中にある任意の質問・回答の時点に戻り、そこから新しい質問を行って別の会話として分岐できる機能が必要です。

   Box AI Homeでは、複数のファイル、フォルダ、Hubをソースとして、長い会話を通じて分析や要約を行うケースがあります。そのような場合、後から「この時点の回答を起点に別の観点で質問したい」「最新の回答からではなく、途中の回答から別ルートで検討したい」といったニーズが発生します。

   ▼要望内容
   Box AI Homeに以下の機能を追加してほしいです。

   1.セッション履歴から過去の会話を開く。
   2.過去会話内の任意の質問または回答を選択する。
   3.その時点を起点として新しい質問を開始する。
   4.元の会話を変更・上書きせず、新しい分岐会話または新しいセッションとして保存する。
   5.分岐元のセッションおよび分岐した位置が分かるように表示する。

   ▼業務上の効果・ユースケース
   この機能により、Box AI Homeを利用した複雑な文書分析、法務レビュー、規程確認、調査、提案書作成、複数文書の要約といった業務の生産性が向上します。

   現状では、過去の会話の途中から別の検討を行いたい場合でも、最新の会話末尾から続けるか、手動で文脈を再作成するか、新しいセッションを最初から作成する必要があります。これは作業効率を下げるだけでなく、分析の一貫性を損なう可能性があります。

   ▼期待される結果
   ユーザーは、元の会話を保持したまま、過去の任意の会話ポイントから安全に別の質問・分析ルートを開始できるようになります。これにより、Box AI HomeはエンタープライズAI業務における、より実用的で継続性のあるワークスペースになります。

   ▼What problem could Box solve for you?
   Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.

   Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example,… more

   4 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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3. Request for Hubs Version History Feature

   Customer Pain Point & Concern:
   Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.

   Requested Feature:

   Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages and sections.
   This is a critical requirement for this large-scale customer to ensure secure content management and operational efficiency. We would highly appreciate it if this could be considered for the product roadmap.

   Thank you for your support!

   Customer Pain Point & Concern:
   Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.

   Requested Feature:

   Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages… more

   3 votes

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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4. Enable selecting files stored in Box directly in File Requests

   Currently, file request links only allow you to upload files from local folders.
   This is convenient if you use Box Drive, but users who rely solely on the browser have to download files from Box and then re-upload them via the file request link.

   I would like the file selection for file requests to allow choosing not only folders on the PC, but also files already stored in Box directly from the browser interface.

   〈ファイルリクエストでBox内ファイルを直接選択可能にしたい〉
   現在、ファイルリクエストリンクでは、ローカルフォルダ内のファイルしかアップロードできません。
   Box Drive を利用している場合は便利ですが、ブラウザのみを利用するユーザーは、いったん Box からファイルをダウンロードしてから、ファイルリクエストリンクへ再度アップロードする必要があります。

   ファイルリクエストでアップロードするファイルの選択時に、PC上のフォルダだけでなく、ブラウザ画面から Box 内に保存されているファイルも直接選べるようにしてほしいです。

   •  

   13 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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5. Add a normal Search Bar to Hubs

   The AI is not great. I have written instructions for staff to follow to troubleshoot something. The AI mixes steps and adds incorrect information so that it makes it useless.
   We need a normal Search Bar that can be typed into to find matching key words. It can just have up and down arrows just like "find in page" that allow you to skip through the hub to the related content.

   3 votes

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   2 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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6. Per-Application Control for AI API

   【Current Behavior】
   The AI API setting in the Admin Console is currently a tenant-wide
   toggle (ON/OFF). Once enabled, all custom applications (both
   Server Authentication and OAuth 2.0 apps) under the enterprise
   can invoke AI API endpoints. There is no mechanism to permit or
   restrict AI API usage on a per-application basis.

   【Problem / Business Impact】
   Because AI API consumption is billable, administrators cannot
   selectively allow AI API access only for specific sanctioned
   applications while blocking others. This creates the following
   risks:

   1. Uncontrolled billing exposure: Any application with AI API scope enabled can trigger consumption that the administrator did not sanction, leading to unexpected charges.
   2. Blocked adoption: To avoid unintended billing, customers are forced to keep AI API disabled at the tenant level, which prevents legitimate, pre-approved applications from leveraging AI API capabilities.
   3. Lack of governance: Administrators have no way to audit or enforce which applications are permitted to consume AI API resources, conflicting with standard enterprise governance requirements.

   As a result, customers who want to pilot AI API with a limited
   scope, or who want to separate billable vs. non-billable
   application usage, cannot proceed.

   【Requested Feature】
   Introduce per-application control for AI API access. Specifically:

   • In the Admin Console (or Developer Console application management), allow administrators to explicitly allow or deny AI API access for each individual custom application.
   • The setting should override the tenant-wide toggle, or at minimum be evaluated in addition to it, so that administrators can maintain a default-deny posture while whitelisting specific applications.
   • Provide visibility (e.g., via Admin Console or reporting) into which applications are currently permitted to consume AI API.

   【現状の挙動】
   管理コンソールのAI API設定は、テナント単位のON/OFFトグルのみ
   提供されています。有効化すると、当該エンタープライズ配下の
   全てのカスタムアプリケーション（Server Authentication および
   OAuth 2.0 アプリケーションの双方）がAI APIエンドポイントを
   呼び出し可能となります。アプリケーション単位でAI APIの
   利用可否を制御する手段は存在しません。

   【課題・ビジネスインパクト】
   AI APIは従量課金対象であるため、管理者が承認した特定の
   アプリケーションのみにAI API利用を許可し、それ以外を制限する
   という運用が現状では不可能です。これにより、以下のリスクが
   発生しています。

   1. 意図しない課金の発生：AI APIスコープが有効な全ての アプリケーションが課金対象の処理を実行可能であり、 管理者が認知しないAI API課金が発生する可能性がある。
   2. 利用機会の喪失：意図しない課金を回避するため、テナント 単位でAI APIをOFFのまま運用せざるを得ず、本来承認済みの アプリケーションにおいてもAI API機能を活用できない。
   3. ガバナンスの欠如：どのアプリケーションがAI APIを利用して いるかを管理者が制御・監査する手段がなく、エンタープライズ における標準的なガバナンス要件を満たせない。

   結果として、限定的なスコープでAI APIを試行したい、あるいは
   課金対象アプリと非対象アプリを分離して管理したい顧客が、
   AI APIの採用判断に至れない状況が発生しています。

   【要望機能】
   AI APIアクセスをアプリケーション単位で制御する機能の実装を
   要望します。具体的には以下の通りです。

   ・管理コンソール（または開発者コンソールのアプリケーション
   管理画面）において、個別のカスタムアプリケーションごとに
   AI APIの利用可否を明示的に許可／拒否できるようにする。
   ・当該設定はテナント単位のトグルを上書きする、もしくは
   併せて評価される仕様とし、管理者がデフォルト拒否を維持
   しつつ特定アプリケーションをホワイトリスト化できる運用を
   可能とする。
   ・現時点でAI API利用が許可されているアプリケーションを
   管理コンソールまたはレポート機能から可視化できるように
   する。

   【Current Behavior】
   The AI API setting in the Admin Console is currently a tenant-wide
   toggle (ON/OFF). Once enabled, all custom applications (both
   Server Authentication and OAuth 2.0 apps) under the enterprise
   can invoke AI API endpoints. There is no mechanism to permit or
   restrict AI API usage on a per-application basis.

   【Problem / Business Impact】
   Because AI API consumption is billable, administrators cannot
   selectively allow AI API access only for specific sanctioned
   applications while blocking others. This creates the following
   risks:

   1. Uncontrolled billing exposure: Any application with AI API scope enabled can trigger consumption that the administrator did not sanction,… more
   4 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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7. Reverse Image Search

   Being able to upload an image and Box browser finding it (or similar) within a specified folder. Similar idea to Google lens.

   67 votes

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   researching  ·  4 comments  ·  Search  ·  Delete…  ·  Admin →
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8. Signer to add fields to the signature request additionally to those added by sender

   When using BoxSign, there are many cases where the requester will add additional fields.
   In such a situation, there are times when signers themselves would like to add new fields, but they are unable to do so, and many voices are voicing concerns about the lack of convenience across the company.
   We would like to request the implementation of this feature to improve convenience.

   BoxSignを使用する際に署名リクエスト者がフィールドを追加するケースが多々あります。
   その状況下で署名者自身でも新たなフィールドを追加したい時がありますが、追加することできず社内全体で利便性に欠けている声が多く上がっています。
   利便性向上のため本機能の実装をお願いしたいです。

   18 votes

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   1 comment  ·  Box Sign  ·  Delete…  ·  Admin →
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9. test flow

   testing flow

   1 vote

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   2 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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10. I'd like the trash bin status to be reverted to the previous specification.

    Regarding the BOX trash bin, since around August 12, 2025, all files appear to have the "10 years" policy applied to the trash bin, so I would like you to restore it to the previous state.
    Please refer to the attached image for the previous state.

    •  

    12 votes

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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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11. Support CrowdStrike integration to GovCloud

    Support CrowdStrike integration to GovCloud. Currently the integration with CrowdStrike Falcon only supports the commercial tenant of CrowdStrike and cannot interface with our GovCloud environment.

    9 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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12. More visibility of 'find and replace' feature

    Regarding the search and replace function in Box Note— beyond displaying it with Ctrl+F, are there any plans to make it more accessible, such as adding it to the three-dot menu (⋯) or another more visible location?
    The end users will find the feature and utilize it if they are not so familiar with shotcuts operation.

    Reference:
    https://support.box.com/hc/en-us/articles/50982800174355-New-Box-Note-features-more-updates-to-tables-navigation-and-more

    3 votes

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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13. Exclude Specific Content from Box AI

    As a law firm we need to segregate certain client data from the ability to use Box AI due to legal agreements in place with their clients to not be able to use AI on their data. Currently we would need to turn off Box AI on the whole account in order to achieve this requirement, which is not ideal.

    107 votes

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    researching  ·  7 comments  ·  Box AI  ·  Delete…  ·  Admin →
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14. Limit the amount of data a user can delete

    There have been repeated incidents where users accidentally delete large amounts of data from Box Drive. Each time, administrators are required to restore the data.
    However, administrators cannot restore the data until the deletion process is fully completed, and even then, the restoration takes as much time as the deletion, which disrupts business operations.

    We would like to set an upper limit on the amount of data that users (other than Box administrators and co-administrators) can delete at one time, in order to prevent users from accidentally deleting large amounts of data.

    〈ユーザーが削除できるデータ容量を制限する〉
    Box Driveでユーザーが誤って大量のデータを削除してしまう事件が繰り返し発生しています。そのたびに管理者がデータを復元する必要があります。しかし、管理者は削除処理が完全に終了するまでデータを復元することができず、さらに復元にも削除と同じくらいの時間がかかるため、業務の妨げとなっています。

    ユーザー（Box管理者および共同管理者以外）が一度に削除できるデータ容量の上限を設定することで、ユーザーが誤って大量のデータを削除してしまうことを防ぎたいと考えています。

    30 votes

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    researching  ·  2 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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15. form submission export

    Box forms submissions should be available via export/report to show each submission and it's form responses, as well as info about the submission (who was it by, when, etc.). This would help with tracking specific forms and reflect functionality with similar products.

    30 votes

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    on roadmap  ·  2 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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16. New shortcuts to AI in Box Notes

    A new shortcut for Box AI for Box Notes has been released to display the AI prompt field when you enter a space at the beginning of a line in Box Notes.
    https://support.box.com/hc/en-us/articles/42854740437011-New-shortcuts-to-AI-in-Box-Notes
    I often type a space at the beginning of a line to lower a paragraph, and I had to clear the AI prompt field each time.
    It is a small thing, but it is troublesome, so I would like you to change the specification.
    Idea 1: Add configuration items to disable shortcuts in the admin console, registry, etc.
    Idea 2: Change the shortcut to something else instead of a blank (e.g. Ctl- blank)

    A new shortcut for Box AI for Box Notes has been released to display the AI prompt field when you enter a space at the beginning of a line in Box Notes.
    https://support.box.com/hc/en-us/articles/42854740437011-New-shortcuts-to-AI-in-Box-Notes
    I often type a space at the beginning of a line to lower a paragraph, and I had to clear the AI prompt field each time.
    It is a small thing, but it is troublesome, so I would like you to change the specification.
    Idea 1: Add configuration items to disable shortcuts in the admin console, registry, etc.
    Idea 2: Change the shortcut to something else instead… more

    21 votes

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    researching  ·  1 comment  ·  Box AI  ·  Delete…  ·  Admin →
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17. Tansfer Form Ownership

    I would like the ability to transfer forms to other users. Reasons below:

    1. If employees are going on extended leave or parental leave and someone else is in charge of managing these forms.

    2. If initial set up is completed by an admin but then continually managed by another team.

    I am told form ownership transferring will be available only on deletion of a user account in a future release but would like it to not be reliant on the deletion of a user.

    31 votes

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    researching  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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18. Request to Change Message Sending Shortcut in Box AI

    I would like Box AI to use the Enter key for line breaks and Ctrl+Enter for sending messages.

    Currently, in Box AI, pressing Enter immediately sends the message, which sometimes causes messages to be sent unintentionally while still being written.

    Please make it possible to configure sending with Ctrl+Enter, either as an optional setting or as the default behavior

    【日本語】
    Box AIで、Enterキーで改行し、Ctrl＋Enterで送信できるようにしてほしい。

    現在のBox AIでは、Enterキーを押すとメッセージが送信されてしまうため、文章の途中で意図せず送信してしまうことがある。

    Ctrl＋Enterで送信するように、オプション設定またはデフォルト設定として選択できるようにしてほしい。

    3 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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19. Sync Box to an external hard drive

    This should go without saying, but internal hard disks are far too small for cloud storage to sync, especially when using the cloud storage for large files such as video editing. We have several Terabytes of data on ours that we access all the time, as a group of editors. It's an absolute dealbreaker that we're forced to use the default location of the local drive to sync files using Box Desktop, and we would like the option of choosing an external hard drive or even a secondary internal drive to sync to. Dropbox, iCloud, OneDrive, and Google Drive all have these options, albeit some are quite complicated to activate, but we're already settled on Box here so we'd like to not have to move to one of those to continue service.

    This should go without saying, but internal hard disks are far too small for cloud storage to sync, especially when using the cloud storage for large files such as video editing. We have several Terabytes of data on ours that we access all the time, as a group of editors. It's an absolute dealbreaker that we're forced to use the default location of the local drive to sync files using Box Desktop, and we would like the option of choosing an external hard drive or even a secondary internal drive to sync to. Dropbox, iCloud, OneDrive, and Google Drive all… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. I would like to be able to customzie the content preview window side bar

    Once Box AI is enabled it takes the top spot as the default sidebar view in the content preview window. Some of my users would like the Activity Tab to load first, as they depend on seeing comments. Being able to customize the sidebar icons would be great

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    46 votes

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    researching  ·  4 comments  ·  Preview  ·  Delete…  ·  Admin →
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