Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9818 results found
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AI chart interpretation, and visual element recognition
OCR capabilities, chart interpretation, and visual element recognition would allow us to combine image-derived data with text analysis for truly comprehensive insights on image
4 votes -
New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state
Problem (What problem could Box solve for you?)
When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think…4 votes -
The ability to merge PDFs in Box
We would like to request the ability to merge multiple PDFs in Box to achieve parity with Microsoft SharePoint Online and One Drive.
Merge and extract PDF files: https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/merge-extract-pdf?view=o365-worldwide
4 votes -
Enable Deep Research Mode for Box AI Hubs
<Current Observation>
Box AI Hubs provides fast responses, which is great. However, for complex queries, users sometimes need more comprehensive and well-rounded answers.<Suggestion>
It would be helpful to have an optional "Deep Research" mode, similar to ChatGPT's approach, where the system takes more time (even up to 30 minutes) to review all relevant files in the Hub and generate a deeper, more thorough response.
This feature would make Box AI Hubs significantly more useful for detailed research and decision-making.<タイトル>
Box AI HubsにDeep Researchモードを追加してほしい<現状の課題>
Box AI Hubsは回答生成が速く便利ですが、複雑な質問に対しては、より総合的で深い回答が求められる場合があります。<改善要望>
ChatGPTの「Deep Research」モードのように、時間がかかっても（例：30分程度）、Hub内の関連ファイルをより広く確認し、深い回答を生成するオプションがあると非常に助かります。
この機能により、Box AI Hubsは詳細な調査や意思決定において、さらに有用になると思います。4 votes -
Cannot move files within Box when the file version is large
We hope to resolve the issue where files cannot be moved once the file version reaches a certain number.
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ファイルバージョンが一定数に達するとファイルの移動が行なえなくなる問題について解消を希望します。4 votes -
Improved LFO operation stability
There was a case where the upload process failed due to an error in LFO internal processing. We request the implementation of measures to improve the stability of LFO processing.
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LFO内部処理のエラーによりアップロード処理が失敗したケースがありました。LFO処理の安定性向上施策の実施を希望します。4 votes -
Display of account name when approval task or Box Relay creator user is deleted
After an account is deleted, the user who created an approval task is displayed as "Previous Collaborator," making it impossible to verify the approval status at that time. Please change this so that the username from that time continues to be displayed even after the account is deleted.
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アカウント削除後に承認タスクを作成したユーザが「以前のコラボレータ」と表示されてしまい、当時の承認状況を確認できないため、アカウント削除後も当時のユーザ名が表示され続けるよう変更してください。4 votes -
Enhanced Granular Access Controls for External Collaborators
Current Limitation:
- Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
- No ability to create differentiated access rules for trusted partners or affiliated organizationsProposed Feature:
Implement a multi-tier external collaboration access control system that allows:
1. Configurable access duration and permissions based on organizational relationship
2. Ability to create exception groups with extended or permanent access
3. Granular control to distinguish between:
- Completely external users (standard 30-day restriction)
- Trusted partners/affiliated organizations (customizable access duration)
- Specific trusted domains with distinct access rulesUse Case Example:
An organization wants…4 votes -
Request for improvement of the event where the cell date is different when previewing an Excel file
In Excel, if you enter a date in a cell with a custom format, a different date will be displayed when viewed with previewer permissions.
For example, if you enter "2026/1/1", if you check it with the previewer permission, it will be displayed as "2026/10/12".
This event is described below.Introducing Box Preview – Box Support
https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview“Date values with the custom format "yyyy/m/d (aaa)" may show incorrect dates. This is due to a bug in the library that Box Content Preview has a dependency on. The workaround is to use a different format such as "yyyy/m/d (ddd)" or "yyyy/m/d".”
…
4 votes -
Remove Filter option for Box Apps View
We have a use case where we want to restrict a view so that users can only see verified items in a view from a Box App. No matter how the App is shared, users are always able to change the underlying filters and see items that are not verified. It would be great if there was a setting in the view that turns off the ability for viewers to change the filters and only restrict to the visible filters. Image shows the filters we want them to be able to edit, the "All filters" is no required.
4 votes -
Ability to Select the AI Processing Region
We would like to request the ability to select the region where AI processing is performed.
Some customers in Japan — especially in regulated industries — require that AI processing be executed within the Japan region as a prerequisite for using AI features.To drive broader AI adoption among financial institutions and other highly regulated customers, this capability is essential.
4 votes -
Box Preview - Support native preview of .XLSB format
For regulatory requirements, users are required to have the 'Previewer' access level on certain content to avoid Download permissions.
However, this means the user is unable to use Excel Online Previewer (due to this requiring 'Download' permission), nor open the file in another editor.
Unlike the .XLSX or .XLSM formats, .XLSB files do not generate a PDF conversion, which makes these files fully inaccessible to Previewers.
The request is for .XLSB files to be supported in Box's native Content Preview.
4 votes -
Visualizing Template Usage and Deletion within the Tenant
In Box Relay, users can publish the workflows they create as templates, allowing other users within the tenant to use them.
However, when we want to delete templates that haven’t been used within the organization for a long time, we have to ask the original creator to unpublish or delete them, which is cumbersome.
If unnecessary workflows remain, the interface becomes cluttered and administration becomes difficult.These issues can be resolved by surfacing templates that haven’t been used for an extended period within the tenant and allowing administrators to unpublish or delete them.
We request a feature in the Admin…4 votes -
Separate Auto Accept Collaboration Setting: Internal vs External invites
Due to security requirement - we need to have the option to separate internal vs external collaboration for the below incomving invitations. The plan is to auto accept internal collaboration but not external collaboration.
This is filed on behalf of CK Lim, from Box CSM, C.A. Smith
4 votes -
Execute Relay against document in App view
As a user, I'd like to be able to assign a manual start Relay workflow to a Box App view so that I can trigger a workflow against a document by clicking a button e.g. specify initial approver and then execute workflow
4 votes -
Enable Admins to Recover Deleted Users Without Submitting Support Tickets
Occasionally, Admins can delete a user (or large group of users) for one reason or another (license re-allocation, deleting users based off of perceived inactivity, etc.). Sometimes these users need to be recovered quickly to give users access to their Box account once again if this was done by mistake. The ultimate goal would be to enable Admins who have the ability to manage users to recover deleted accounts on their own (whether through somewhere in the admin console and/or via the CLI or API) so that product support doesn't need to do so through a support ticket as a…
4 votes -
Add PKCE Support for OAuth2 Applications
Currently, Box requires developers to use a client secret for OAuth 2.0 apps, which in turn requires standing up and maintaining a backend service just to exchange authorization codes securely.
While this is secure, it creates a huge amount of friction for developers who want to build modern, client-side applications such as single-page apps (SPAs) or mobile apps. In many cases, the only reason a backend exists is to hold a secret, nothing else.
If Box supported PKCE (Proof Key for Code Exchange), developers could authenticate directly from the client without needing a backend at all, just as they can…
4 votes -
Kanban metadata view in Box Apps
As a user, I'd like to be able to map a metadata field to metadata view columns so that I can clearly manage content as part of my daily process.
Instead of my 'Status' field being one column with multiple values, I'd like to each value to be its own column e.g. Not Started, In Progress, Pending, so that I get a status-driven view of my content.
4 votes -
add decision logic to workflows
Would be great to have decision logic added to relay/workflows. For example I could have a form with a dropdown field with two options - A or B.
The workflow would then have two distinct sets of actions based on Option A or B. Option A Generate a Doc using template A, Option B generate a Doc using Template B
4 votes -
Change the word of the Reauthorize button for custom apps
After changing the scope of a custom app that was created in the past from the Developer Console, the admin must re-authorize the app.
After sending the authorization request, if you open the app details page from [Admin Console > Integrations > Platform Apps Manager > Target App], the scope before the change is displayed.
We can check the scope after the change by clicking the Reauthorize button in the upper right corner of the screen and displaying the popup.
After that, app approval is completed by clicking the Reauthorize button in the pop-up.However, the button on the app's…
4 votes
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