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My folder has disappeared on 25th Feb
For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.
Advisor [Kathlyn] Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you. 11:00:12 AM Tatiana.Gonchar@ibm.com Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it? 11:01:35 AM Advisor [Kathlyn] Hi Tatiana, Good dya. 11:02:21 AM *day 11:02:25 AM thanks for your info. 11:02:33 AM when did you realized the folder is missing 11:02:49 AM Tatiana.Gonchar@ibm.com today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it. 11:06:02 AM Advisor [Kathlyn] btw, have you checked with owner 11:06:45 AM if the box folder was deleted it will be sent notification 11:07:13 AM Tatiana.Gonchar@ibm.com I was the owner. I didn't get any notifications 11:14:35 AM Advisor [Kathlyn] okay got it 11:15:02 AM i will gather the info and escalate to box team for help 11:15:18 AM Tatiana.Gonchar@ibm.com thanks 11:15:51 AM Advisor [Kathlyn] Hi Tatiana, have you search the folder name on the whole box 11:21:15 AM not sure if it was removed by accidentally 11:21:56 AM Tatiana.Gonchar@ibm.com it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything 11:25:54 AM As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present. 11:26:43 AM there are no folders with such a name 11:26:58 AM Advisor [Kathlyn] did the folder was renamed by some editor 11:27:17 AM Tatiana.Gonchar@ibm.com not sure - 80% of the editors are in my team and nobody of them renamed it 11:28:42 AM I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph 11:29:15 AM Advisor [Kathlyn] so normally you access via the link? 11:29:53 AM i tried to access but it says This shared file or folder link has been removed or is unavailable to you. 11:30:33 AM Tatiana.Gonchar@ibm.com I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page 11:30:38 AM I posted those links to our busy manager who says he has thousand of folders 11:31:16 AM just in case if you have links - maybe it can help search the folder 11:32:40 AM Advisor [Kathlyn] may i remote in your laptop and have a check pls. 11:33:34 AM Tatiana.Gonchar@ibm.com yes 11:33:51 AM I have it open in my firefox browser 11:34:27 AM Advisor [Kathlyn] This shared file or folder link has been removed or is unavailable to you. 11:34:34 AM sorry... you may access in this link and submit the session form 11:34:50 AM (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e) 11:34:50 AM okay i can see yourscreen now 11:36:51 AM Tatiana.Gonchar@ibm.com ok 11:36:58 AM Advisor [Kathlyn] you may double click the mouse to take control 11:37:03 AM Tatiana.Gonchar@ibm.com Ok, I've shown my profile and that when I re-log in I don't see the folders 11:39:12 AM 2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them 11:39:48 AM so, she added them after the folder disappeared 11:40:13 AM also the search does not give any results 11:40:41 AM Advisor [Kathlyn] got it.. do you have box drive installed on laptop ? 11:40:46 AM Tatiana.Gonchar@ibm.com no 11:41:02 AM I didn't sync what I have on box folders with my local drive 11:41:41 AM with help of a box drive 11:41:49 AM I don't have it 11:41:59 AM Advisor [Kathlyn] okay 11:42:14 AM Tatiana.Gonchar@ibm.com I just dropped the files from my explorer 11:42:16 AM if I needed 11:42:22 AM and I also edited them right in folder 11:42:34 AM Advisor [Kathlyn] Thanks for your clarification. well note 11:42:54 AM then i will disconnect the remote session and get my smes approval to escalate the issue 11:43:30 AM Tatiana.Gonchar@ibm.com ok, thanks 11:43:38 AM Advisor [Kathlyn] Hi Tatiana, the ticket has been escalate 12:01:47 PM box team will help you check backside 12:01:55 PM Tatiana.Gonchar@ibm.com ok, thanks 12:02:00 PM Advisor [Kathlyn] my pleasure~ 12:02:08 PM you have a nice day and stay safe 12:02:16 PM Help@IBM The chat session has been closed. 12:04:42 PMFor some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.
…Advisor [Kathlyn] Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you. 11:00:12 AM Tatiana.Gonchar@ibm.com Hello, Kathlyn. I was1 vote -
Notify or provide options on password protected files in Automated Classification
When running automated classification, files containing passwords will not be checked for PII information. This means they are potentially at risk of getting shared externally. There should be options to classify them if they are password protected or it should have the option of alerting.
5 votes -
change font style
It would be great if we could have more text customization options. Especially changing fonts. Font style can alter your workflow, it's really important for me, and i think that for others as well.
4 votes -
Group members notification of Folder/File sharing
When adding a new user in a group. Notify the user of the group folder access.
Add the User to the Group 1, If Group 1 have access to Folder A and Folder B.
Notify the user of his new access to Folder A and Folder B.Share Folder C with group 1. Inform Group 1 users of their new access to Folder C.
3 votes -
Create a search tool that allows you to cross reference an upload via email link to the folder that it belongs to.
Create a search tool that allows you to cross reference an upload via email link to the folder that it belongs to.
1 vote -
My Mac will not show JPG or PDF thumbnails
I am using Box Drive instead of Box Sync. Now I cannot see thumbnails of JPG's and PDF's and it is very frustrating for my work.
2 votes -
Edit thumbnails
We would like the ability to choose/change the thumbnail of an MP4 file. The random thumbnail
of my latest project shows our guest speaker in an awkward manner. We don't want her to be hesitant to share it! We offer a library of MP4s and consider thumbnail modification an esthetic/branding opportunity.1 vote -
High Security Permissions Risk with Box Teams Integration on Private Channels that gets Box folder Auto-Created
Box support needs to address this error immediately.
Currently, Teams Private Channels are not supposed to have the ability to add the Box app. The behavior we've seen is that if the private channel already exists prior to adding the Box app to the Teams group, the Box app gets added to that private channel as well where it auto creates a Box folder. It works if private channel is added after Box app has been added to the Teams group.
The response I got from Box support is that they are planning to eventually integrate the Box app in private channels.
In any case, Box for Teams Permissions seems to be adopting the top level permissions from the Teams group level is posing a high security risk to the permissions that should only be allowed to private channel users. Users from the same Teams group can access the private channel folder created in Box and can modify anything.
Since Box won't fix the auto-creation of folders from a private channel, Box will need to auto-identify to only allow the permissions to select users for the Box private channel folder that was auto-created.
Box support needs to address this error immediately.
Currently, Teams Private Channels are not supposed to have the ability to add the Box app. The behavior we've seen is that if the private channel already exists prior to adding the Box app to the Teams group, the Box app gets added to that private channel as well where it auto creates a Box folder. It works if private channel is added after Box app has been added to the Teams group.
The response I got from Box support is that they are planning to eventually integrate the Box app in…
1 vote -
Reporting function for file size and type by folder
A reporting function for file size and type by folder, including a breakdown of this information for enclosed folders, per-folder.
For example, we are interested in the space taken (per-folder and by file type) for a body of data in Box, but the aggregate of these folders has roughly 1.1 million files and takes 3.5TB of space. We would like to see a breakdown such that we could see, for example, that of the 3.5TB, XX% is PDF, pictures, music, movies, MS documents, etc., as well as the size of each enclosed folder.
I started running a "Files and Folders" report on Wednesday, 02/24/2021 and it is still not done a week later. The output from that report is far more detailed than I need and obviously takes too long to run to be practical. It is also difficult to parse data of this scale into any readable format.
Thanks for the consideration, I hope this reporting feature can be added.
A reporting function for file size and type by folder, including a breakdown of this information for enclosed folders, per-folder.
For example, we are interested in the space taken (per-folder and by file type) for a body of data in Box, but the aggregate of these folders has roughly 1.1 million files and takes 3.5TB of space. We would like to see a breakdown such that we could see, for example, that of the 3.5TB, XX% is PDF, pictures, music, movies, MS documents, etc., as well as the size of each enclosed folder.
I started running a "Files and…
1 vote -
1 vote
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Remove folder from desktop
I would like to be able to not have the Box folder sitting on my desktop and only sit in the Finder's sidebar, along with GSuite, or Creative Cloud for example.
The reason for this is: 1 it adds clutter to the desktop. 2 on Macs, having folders and files, especially big files there, actually will slow down the performance of the computer. Not many people realize this. The items on the desktop are constantly being pinged by the computer using resources.
6 votes -
Set enterprise settings via api
We have an open risk item on the Box platform due to lack of controls on change management.
Specifically:
Box console settings must be manually performed across dev, test and production environments.
Lack of automated mechanisms to maintain consistency with the settings across the environments may allow weaknesses in lower environments (dev/test) to be exploited to exfiltrate data or modify data or inconsistencies between functionality tested in lower environments and what is configured in prod.
We would like the ability to be able to configure the settings via API so we can build environment management into out CICD pipeline. We believe many other customers with tight security and compliance controls would be keen for the same.We have an open risk item on the Box platform due to lack of controls on change management.
Specifically:
Box console settings must be manually performed across dev, test and production environments.
Lack of automated mechanisms to maintain consistency with the settings across the environments may allow weaknesses in lower environments (dev/test) to be exploited to exfiltrate data or modify data or inconsistencies between functionality tested in lower environments and what is configured in prod.
We would like the ability to be able to configure the settings via API so we can build environment management into out CICD pipeline. We…10 votes -
Allow enter date for tasks within a workflow
Today the initiator of the workflow can enter recipients for a task outcome, but cannot specify date. This is very limiting in case the tasks should be completed by a certain date that can only be known by the initiator.
I have a use case for a highly valuable workflow, but because of this missing capability it cannot be implemented.
I believe that adding this capability make a lot of sense and would make the use of tasks in workflows much more powerful.1 vote -
Sidebar is too dark
Font needs to be legible in sidebar of Favorites. Currently the font is white when viewing list of all files, but font turns black when viewing a specific folder. It's too hard to read black words upon blue background. Please revise, thanks.
6 votes -
Make an Exit Button Available Again
The new update removed the ability to exit a document from the File tab. Now I have to type in Box in a new tab and go back to the folder I want by hand every time I want to exit a document and edit another one. Also, it does not always automatically open a new tab anymore when I open a document, which prevents me from being able to have the folder open in another tab.
1 vote -
Add ability to delete workflows owned by a deleted user
Workflows owned by a deleted user cannot be removed/deleted. The administrator should have the rights to remove workflows.
19 votes -
Dropdown list is overlapped
When there is not enough space for dropdown list to show on direction of bottom, currently it shows on top, but top is not a appropriate choice because maybe there is less space on top of the menu button.
3 votes -
Ability to restict folder view to only show folders the user owns
Allow ability to restrict folder view to ONLY those folders which the user owns. Either a separate view or something like a checkbox to enable/disable the restriction.
For example, a user is leaving the company and wants to transfer ownership of their folders to another user. There is no easy way to see what folders you own. With hundreds of folders it could take a long time to find the ones you know to transfer them.
2 votes -
I want to be able to check the checkbox on the "Group Administrator" setting screen when I click the checkbox.
In the setting window of "Group Admin Permission",
the items cannot be check/uncheck although the operator click the check boxes.
(The item can be checked if the operator clicks over the item names, but not in the check box.)
It would be nice if the item can be checked as its check box is clicked.3 votes -
Upgrade Box Drive-G Drive 100 MB Limit Size Limitation
I have a ticket number - #2250687 that has been closed because we need a feature request. When a file is created in Google Docs via Box, most of our users at Apeel keep having issues making changes, saving, sharing or downloading files.
What happens is Google makes edits to the file, the file grows larger than 100 MB, Google then fails to send those changes to Box. While this scenario is not desired it is technically expected; because of the Google error, Box is unable to receive new information and update the file size or content.Please upgrade your 100 mb limit to at least 500 mb so we can work seamlessly with Box since we rely on Box to work with other teams within our company. Thank you.
I have a ticket number - #2250687 that has been closed because we need a feature request. When a file is created in Google Docs via Box, most of our users at Apeel keep having issues making changes, saving, sharing or downloading files.
What happens is Google makes edits to the file, the file grows larger than 100 MB, Google then fails to send those changes to Box. While this scenario is not desired it is technically expected; because of the Google error, Box is unable to receive new information and update the file size or content.Please…
2 votes
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