Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9986 results found
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BoxDrive enhancement - expose Microsoft Sensitivity Label
Ability for Microsoft Sensitivity Labels to work when looking at files from BoxDrive
1 vote -
Ethical Walls - enhancement to Information Barriers for neutral site scenarios
Make information barriers work in neutral site scenarios. Where Group A and Group B can't collaborate each other, But if Group C invites Group A and Group B into their folder, the two groups can collaborate in the same space.
1 vote -
I want to set separate sharing restrictions for AI Home and Box Automate in [Additional collaboration configuration].
Due to our policy of not allowing end users to invite collaborators, we have configured [Additional collaboration configuration] to [Restrict all collaboration and shared links] in order to deploy AI Home. While this setting is effective for deploying AI Home, it also restricts sharing in Box Automate, which prevents other users from running workflows whose trigger is set to [Manual Start].
As a result, it is difficult for us to migrate from Relay to Automate. Although Automate offers more flexible and extensible functionality than Relay, this limitation prevents us from taking full advantage of it, which feels like a significant missed opportunity.
It would be ideal if AI Home and Automate could be configured separately. This would allow us to maintain strict collaboration policies while still fully leveraging both AI Home and Box Automate.（日本語）
エンドユーザーに招待させない運用のため、AI Homeの展開にあたり [追加のコラボレーション構成] を [すべてのコラボレーションと共有リンクを制限する] に設定しています。この設定はAI Homeの展開には有効ですが、一方でBox Automateの共有も制限してしまい、[手動で開始] のワークフローを他ユーザーが実行できません。
その結果、RelayからAutomateへの移行が難しくなっています。Automateは、Relayよりも柔軟で拡張性の高い機能を備えているにもかかわらず、この制約によって十分に活用できないのは非常にもったいないと感じています。
AI HomeとAutomateを別々に設定できるようになると理想的です。これにより、厳格なコラボレーションポリシーを維持したまま、AI HomeとBox Automateの両方を最大限活用できるようになります。Due to our policy of not allowing end users to invite collaborators, we have configured [Additional collaboration configuration] to [Restrict all collaboration and shared links] in order to deploy AI Home. While this setting is effective for deploying AI Home, it also restricts sharing in Box Automate, which prevents other users from running workflows whose trigger is set to [Manual Start].
As a result, it is difficult for us to migrate from Relay to Automate. Although Automate offers more flexible and extensible functionality than Relay, this limitation prevents us from taking full advantage of it, which feels like a significant…1 vote -
Cascade MDE into sub folders
I have customers building out metadata extraction, and they’re running into a bottleneck because our metadata extraction agents only look at the root-level folders they’re targeted to, not subfolders.
This makes it hard to do dynamic processes and apply metadata extraction to them, since those processes often create folders and subfolders, and metadata extraction won’t work on those. I’d like to see this updated so it does.
1 vote -
Regarding Preview of msg Files Stored on Box
I would like to request a fix for the issue where, when an msg file is stored, the preview continues to display the initially uploaded content even after the file's content has been updated.
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msgファイルを格納した際、その後ファイルの内容がアップデートされても最初にアップロードされた内容でプレビューが表示されてしまう問題について改修を希望します。5 votes -
Display of account name when approval task or Box Relay creator user is deleted
After an account is deleted, the user who created an approval task is displayed as "Previous Collaborator," making it impossible to verify the approval status at that time. Please change this so that the username from that time continues to be displayed even after the account is deleted.
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アカウント削除後に承認タスクを作成したユーザが「以前のコラボレータ」と表示されてしまい、当時の承認状況を確認できないため、アカウント削除後も当時のユーザ名が表示され続けるよう変更してください。5 votes -
Split-View Markdown Editor (Edit + Preview Side-by-Side)
I would like to request a split-view editing experience for Markdown files (.md) in Box Web. Currently, users must toggle between the editor and the HTML preview separately, which makes it difficult to verify formatting while writing. The requested feature would display the Markdown editor and the rendered preview side-by-side simultaneously — similar to the experience being introduced in OneDrive/SharePoint (rolling out April 2026).
Why this is important:
Markdown is increasingly used for technical documentation, internal wikis, and README files stored in Box. The current toggle-based experience creates friction, especially for users who frequently write or review Markdown content directly in Box Web. A split-view editor would:
- Eliminate the need for third-party tools (e.g., VS Code, Typora) just to edit and preview Markdown
- Allow users to stay within the Box Web interface without switching contexts
- Improve productivity for teams that rely on Markdown-based documentation workflowsI would like to request a split-view editing experience for Markdown files (.md) in Box Web. Currently, users must toggle between the editor and the HTML preview separately, which makes it difficult to verify formatting while writing. The requested feature would display the Markdown editor and the rendered preview side-by-side simultaneously — similar to the experience being introduced in OneDrive/SharePoint (rolling out April 2026).
Why this is important:
Markdown is increasingly used for technical documentation, internal wikis, and README files stored in Box. The current toggle-based experience creates friction, especially for users who frequently write or review Markdown content directly…2 votes -
customize forms
I would like to have more customizability options for Box File Request logo and banner.
We would like the ability to resize the square logo image field. We would also like to customize the top banner with a custom image, like the square logo image field.
1 vote -
Screen shot blocking
Have Box, through its security mechanism, prevent screenshots from occurring on content that is sensitive, in addition to watermarking that content.
1 vote -
File and Folder report include number of file versions
File and Folder report should include the number of versions associated with a file.
We routinely receive questions from Box users about which files have version history associated with them and how much storage that version history is consuming.
Today we need to open a case with Box Support to get this information but it would make this more self-service if the number of versions was included in the Admin File and Folder report.
Even better would be if users could pull a File and Folder report for their own account and have that report include the # of file versions.
File and Folder report should include the number of versions associated with a file.
We routinely receive questions from Box users about which files have version history associated with them and how much storage that version history is consuming.
Today we need to open a case with Box Support to get this information but it would make this more self-service if the number of versions was included in the Admin File and Folder report.
Even better would be if users could pull a File and Folder report for their own account and have that report include the # of file…
1 vote -
Add User Groups as viewer to an Admin report
When generating a report (such as collaborations report), I'd like to be able to add a user group as viewer in addition to being able to add a user account. We have decentralized content management, and doing so would allow be to schedule a monthly collaborations report shared to a user group with the content admins. I can't do so for a user, as there is a risk the users changes role and would not anymore be authorized to access the report.
1 vote -
Feature Request: Flexible External Sharing Controls with Combined Allow/Block Logic (Box Shield)
Current Situation (As-Is)
Box Shield does not support applying multiple external collaboration restrictions on the same content.
As a result:When a folder is classified with an allow-list policy, sharing externally is restricted only to explicitly approved email addresses managed in shield list.
This overrides the broader domain-based sharing rules, preventing sharing with otherwise permitted external domain.Example impact:
A folder with classification cannot be shared with regular external users from allowed domains, unless they are explicitly included in the allow list.
Current workaround:
Admins must manually maintain allow-lists (emails) for the classified folder.
Problem
Lack of flexibility in combining policies creates over-restrictive behavior.
Organizations cannot implement common governance patterns such as:“Allow sharing with non-public domains + specific exceptions from those domains" - using integration to manage the list on exception.
Leads to:
Increased admin overhead
Poor user experience
Inconsistent enforcement across classified vs non-classified contentRequested Enhancement
Enable combined/conditional policy logic for external sharing, allowing:Coexistence of rules, such as:
Allow sharing with non-blocked external domains
Allow specific email exceptions (from otherwise restricted/public domains) - using shield lists o
Policy evaluation that supports:
“Allow domain-based sharing AND allow specific users from blocked domains”
More flexible classification behavior where:
Applying a classification extends permissions (adds exceptions) rather than replacing them entirely
thanks.
TalCurrent Situation (As-Is)
Box Shield does not support applying multiple external collaboration restrictions on the same content.
As a result:When a folder is classified with an allow-list policy, sharing externally is restricted only to explicitly approved email addresses managed in shield list.
This overrides the broader domain-based sharing rules, preventing sharing with otherwise permitted external domain.Example impact:
A folder with classification cannot be shared with regular external users from allowed domains, unless they are explicitly included in the allow list.
Current workaround:
Admins must manually maintain allow-lists (emails) for the classified folder.
Problem
Lack of flexibility in combining…
1 vote -
Font selection for canvas text
Box Canvas already provides a solid text formatting toolbar - bold, italic, underline, colour, highlight, alignment, and lists are all supported. However, there is no way to change the font, leaving users locked into a single default typeface across the entire canvas.
For teams using Box Canvas for presentations, client-facing outputs, or brand-aligned workshops, this is a significant limitation. Font choice is a basic expression of brand identity and visual hierarchy - two things that matter the moment a canvas leaves an internal team and faces an external audience.
Every comparable tool - Miro, Figma, FigJam, Lucidspark - offers font selection as standard alongside the formatting controls Box Canvas already has.
The ask:
Add a font selector to the existing text formatting toolbar so users can apply different typefaces to canvas text, bringing Box Canvas in line with the formatting capabilities users expect from a modern canvas tool.Box Canvas already provides a solid text formatting toolbar - bold, italic, underline, colour, highlight, alignment, and lists are all supported. However, there is no way to change the font, leaving users locked into a single default typeface across the entire canvas.
For teams using Box Canvas for presentations, client-facing outputs, or brand-aligned workshops, this is a significant limitation. Font choice is a basic expression of brand identity and visual hierarchy - two things that matter the moment a canvas leaves an internal team and faces an external audience.
Every comparable tool - Miro, Figma, FigJam, Lucidspark - offers font…
1 vote -
Middle-click pan in mouse navigation mode
Box Canvas already handles this correctly for trackpad users - in trackpad mode ("Swipe two fingers to pan"), a two-finger swipe pans the canvas regardless of which tool is active. Mouse users don't have the same experience.
In mouse navigation mode, middle-click is a duplicate of left-click across all tools and scenarios. There is no way to pan while the Select tool is active without first switching to the Hand tool, breaking the editing flow on large canvases.
This has been raised in a related request (Explain navigation mode https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46235944-explain-navigation-mode), but the core behaviour gap deserves its own focused fix: extend the same "pan in any tool" logic that trackpad mode already applies to middle-click in mouse navigation mode.
The ask:
In mouse navigation mode, reserve middle-click for panning regardless of the active tool, bringing mouse users to parity with the trackpad experience that already exists.Box Canvas already handles this correctly for trackpad users - in trackpad mode ("Swipe two fingers to pan"), a two-finger swipe pans the canvas regardless of which tool is active. Mouse users don't have the same experience.
In mouse navigation mode, middle-click is a duplicate of left-click across all tools and scenarios. There is no way to pan while the Select tool is active without first switching to the Hand tool, breaking the editing flow on large canvases.
This has been raised in a related request (Explain navigation mode https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46235944-explain-navigation-mode), but the core behaviour gap deserves its own focused…
1 vote -
Object-level comments on Canvas items
Box Canvas doesn't support commenting directly on individual objects - sticky notes, shapes, frames, etc. Every other major canvas tool (Miro, FigJoy, Lucidspark) offers this as standard.
Without it, collaborators are forced to describe where something is rather than what they mean - "the green sticky in the top-right frame" instead of just tagging the object and leaving the instruction. This adds ambiguity, slows async collaboration, and creates unnecessary back-and-forth.
The ask:
Allow users to anchor comments directly to canvas objects, so feedback and instructions are always tied to the right context - regardless of who's viewing the canvas or when.Box Canvas doesn't support commenting directly on individual objects - sticky notes, shapes, frames, etc. Every other major canvas tool (Miro, FigJoy, Lucidspark) offers this as standard.
Without it, collaborators are forced to describe where something is rather than what they mean - "the green sticky in the top-right frame" instead of just tagging the object and leaving the instruction. This adds ambiguity, slows async collaboration, and creates unnecessary back-and-forth.
The ask:
Allow users to anchor comments directly to canvas objects, so feedback and instructions are always tied to the right context - regardless of who's viewing the canvas or…1 vote -
When selecting multiple files to move or copy, the delete icon is too close to the move/copy icon.
When users select multiple files to move or copy, the delete icon is positioned too close to the move/copy icon, which may lead to accidental clicks. Please consider moving the delete button to a more appropriate location or making it visually distinct, such as changing only the delete button to red.
複数のファイルを選択して移動/コピーをする際、削除アイコンが移動/コピーアイコンに近すぎます。
複数のファイルを選択して移動/コピーする場合、削除アイコンが移動/コピーに近すぎるため、誤ってクリックしてしまう可能性があります。削除ボタンを他の適切な場所に移すか、削除ボタンだけ赤にするなど違いを明確にしてほしいです。
1 vote -
New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state
Problem (What problem could Box solve for you?)
When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think Drive is broken or content is missing).Proposed improvement
Please improve the File Explorer experience while Box Drive is starting/connecting/initializing so users do not see an unstable or misleading folder state. For example:
Show a clear “Box Drive is connecting/initializing” placeholder and block navigation until ready; and/or
Provide an admin/user option to delay/hide the Box Drive mount until Drive is connected; and/or
Ensure cached vs. not-yet-available content is clearly indicated without throwing generic Windows errors.Steps to reproduce
1.Install new Box Drive for Windows (Cloud Files architecture), version 2.48 (pilot).
2.Ensure Box Drive is configured to auto-start on Windows login.
3.Reboot the PC and open File Explorer immediately after login.
4.Observe Box folder becomes visible before Drive is fully ready; icons may be missing/blank; opening folders may show errors.Impact
・End-user confusion (“Drive is broken”, “files disappeared”)
・Increased helpdesk tickets and delays in rollout/adoption of the new Box DriveThe following is written in Japanese
Windows 向け新しい Box Drive（Cloud Files）：起動／接続時にエクスプローラーの UX を改善し、不安定または誤ったフォルダー状態を回避する
問題（Box はどのような課題を解決できるか？）
Windows の起動時に、新しい Box Drive（Cloud Files アーキテクチャ）が自動接続します。この「接続／初期化」中、Box Drive がまだ完全に起動・準備完了していないにもかかわらず、File Explorer に Box Drive フォルダーが表示されます。フォルダー表示が不安定で、一部の項目でアイコン／ステータスが表示されないことがあり、フォルダーを開くとエラーになる場合があります。この現象はパイロットに参加している複数ユーザーで一貫して発生しています。この挙動は「Box Drive アプリケーションが起動していない場合でも Box Drive フォルダーにアクセス可能」という機能仕様に沿っている可能性がありますが、部分的に初期化された状態が見えてしまうことで混乱を招き、サポートチケットの増加につながっています（ユーザーが「Drive が壊れている」「コンテンツが消えた」と誤解する）。改善案
Box Drive の起動／接続／初期化中に、File Explorer 上で不安定または誤解を招く状態が見えないよう、エクスペリエンスを改善してください。例：
・「Box Drive は接続／初期化中です」という明確なプレースホルダーを表示し、準備完了までナビゲーションをブロックする
・Drive が接続されるまで Box Drive のマウントを遅延／非表示にする管理者／ユーザー向けオプションを提供する
・キャッシュ済みコンテンツと、まだ利用できないコンテンツを明確に区別して表示し、一般的な Windows エラーを出さないようにする再現手順
1.新しい Box Drive for Windows（Cloud Files アーキテクチャ）v2.48（パイロット）をインストールする
2.Windows ログイン時に Box Drive が自動起動するよう設定する
3.PC を再起動し、ログイン直後に File Explorer を開く
4.Drive が完全に準備完了する前に Box フォルダーが表示されることを確認する（アイコンが欠落／空白になる場合がある）。接続中の状態でフォルダーを開くとエラーが出る場合がある影響
・エンドユーザーの混乱（「Drive が壊れている」「ファイルが消えた」）
・ヘルプデスク問い合わせの増加、および新しい Box Drive の展開／定着の遅延Problem (What problem could Box solve for you?)
When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think…4 votes -
Using public Beta for Folder Insights with Editor permissions
Most users who need Folder Insights are editors.
Also, invitations are often restricted for security reasons.
I would like to see Folder Insights and reports downloadable even for invite-restricted editors.-in Japanese-
フォルダインサイトを必要としているユーザーの多くは編集者権限であり、
またセキュリティ上の理由から招待を制限されていることが多い。
招待制限されている編集者権限でもフォルダインサイトの閲覧とレポートのダウンロードができるようにしてほしい。35 votes -
Box MCP Connector: Add Binary File Upload Support (.xlsx, .pptx, .docx)
The Problem
The Box MCP (Model Context Protocol) connector, used to integrate Box with AI platforms like Claude (Anthropic), currently supports only plain-text file uploads. The uploadfile and uploadfileversion tools accept text-only content and support a limited set of extensions: txt, md, csv, html, json, and a few others.
Binary file formats — specifically .xlsx, .pptx, and .docx — cannot be uploaded through the MCP connector. The connector's own documentation references a getupload_url path for binary uploads, but that method is not exposed as a callable tool in the current implementation.Why This Matters
AI-assisted workflows are increasingly the norm for SMB and enterprise teams. When an AI tool generates a finished Excel model, PowerPoint deck, or Word document, users expect it to land directly in Box, just as it would if they saved it manually. Instead, they're forced to download the file from the AI interface and drag it into Box Drive by hand. That's friction that breaks the workflow and defeats the purpose of the integration.
For comparison, major document-sharing platforms work without problems.What We're Asking For
Enable binary file upload support in the Box MCP connector for common formats, including .xlsx, .pptx, and .docx.Who This Affects
Any team using Box alongside an AI platform (Claude, Copilot, custom GPTs, or any MCP-compatible tool) that generates Office-format files. This is a growing segment — and right now, Box is the bottleneck in every one of those workflows.
Please upvote if your team runs into this. The fix is well-defined, and the precedent already exists in competing connectors.The Problem
The Box MCP (Model Context Protocol) connector, used to integrate Box with AI platforms like Claude (Anthropic), currently supports only plain-text file uploads. The uploadfile and uploadfileversion tools accept text-only content and support a limited set of extensions: txt, md, csv, html, json, and a few others.
Binary file formats — specifically .xlsx, .pptx, and .docx — cannot be uploaded through the MCP connector. The connector's own documentation references a getupload_url path for binary uploads, but that method is not exposed as a callable tool in the current implementation.Why This Matters
AI-assisted workflows…1 vote -
AI Units Usage Reporting
When AI activity is included in a User Activity report, the number of AI units consumed should also be included. Another idea is to add an AI Units report that lists all activity that consumes AL Units.
1 vote
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