9780 results found

1. Extend 21 CFR Part 11 Compliance to Box Sign APIs to enable Part 11 Box Sign requests via Box Drive

   As of Box Drive v2.43, Box Drive now integrates with Box Sign. However, this integration does not support Part 11 compliant signatures. Since Part 11 compliance is enabled and enforced for all users in our organization, this presents a risk, as users could inadvertently bypass this requirement when using the integrated Box Sign feature via Box Drive.

   From Box Support "...when a user clicks on the "Send to Box Sign" option from Box Drive, Box Drive sends a "Signature Request" to Box Sign API. When the request is successfully processed, Box Sign API replies with “prepare_url” in response. We then open that url in the default browser. In further conversation with our Sign Engineers, they have let us know support for Part 11 is not compliant via the Box Sign APIs, as outlined in 21 CFR Part 11 Compliance Support. "

   As of Box Drive v2.43, Box Drive now integrates with Box Sign. However, this integration does not support Part 11 compliant signatures. Since Part 11 compliance is enabled and enforced for all users in our organization, this presents a risk, as users could inadvertently bypass this requirement when using the integrated Box Sign feature via Box Drive.

   From Box Support "...when a user clicks on the "Send to Box Sign" option from Box Drive, Box Drive sends a "Signature Request" to Box Sign API. When the request is successfully processed, Box Sign API replies with “prepare_url” in response. We then… more

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Download Box Notes as PDF

   I would like the quickest and most efficient way to download all the box notes from all folders in our account onto PDF

   Box Support advised me to contact BoxPulse as this request is beyond their help and has been referred to the accounts team

   65 votes

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   researching  ·  5 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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3. We want BoxRelay to work with the privileges of the user who actually started the workflow, not the user who created the workflow.

   In the current specification, workflows in BoxRelay operate under the authority of the user who created the flow, not the user who executed the flow.
   This causes confusion because there is a discrepancy with the actual operation performed. We would like to improve this so that Relay can correctly confirm who started the flow.

   【日本語】
   BoxRelayについて、ワークフローを作成したユーザーではなく、実際にフローを開始したユーザーの権限で動作させたい

   現在の仕様では、BoxRelayのワークフローは、フローを実行したユーザー本人ではなく、フローを作成したユーザーの権限で動作するようになっています。
   これでは実際に行われた操作と齟齬があり混乱を招くため、フローを開始した人が誰なのか、Relay側で正しく確認できるよう改善を希望します。

   20 votes

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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4. create a new folder while moving file

   There should be the ability to create a new folder while moving a file to a new location. Right now we have to create the folder in the location we want the new file in and then return to the current location and then move it. Time consuming.

   1 vote

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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5. Left menu

   I'd like the left navigation to be flexible.
   The folder and file names set in the collection are displayed with few characters, making them difficult to access.

   左ナビゲーションを可変にしてほしい。
   コレクションに設定しているフォルダ名、ファイル名の表示文字が少ないため、アクセスしにくい。

   2 votes

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   0 comments  ·  New UI  ·  Delete…  ·  Admin →
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6. Large Folder Operations dashboard with status, ETA, rollback, and reporting

   Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

   During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

   A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

   Proposed Capabilities

   -Status Tracking — show all active or queued large folder transfers (ownership, move, or copy) across the enterprise.

   -Estimated Time Remaining (ETA) — progress percentage and item counts to completion.

   -Rollback / Reverse Option — controlled, reversible transfer to restore ownership or hierarchy state if initiated in error.

   -Reporting & Audit — exportable logs of who initiated the transfer, when, and what content was affected (including item counts and folder IDs).

   -Workaround report - For parent folders with lots of subfolders and objects at the transferred level, a Google Sheet or CSV export with the Box file name, Box path (and recursive level), as well as the Box URL would be helpful to send to stakeholders to utilize to maintain business as usual by navigating to the Box link directly.

   -Workaround permissions - A temporary Box Group can add the users at the parent level and be added to the destination owner's folder during the transfer to maintain permissions as an option before the transfer.

   Value

   -Prevents cascading, unintended ownership changes on large hierarchies.

   -Gives admins real-time insight into progress and impact of long-running operations.

   -Enables proactive response in case of accidental or malicious large-scale content moves.

   -Reduces reliance on Support escalation for backend job status checks.

   Example Use Case

   A content move initiated on a single folder propagated recursively to millions of objects due to inherited permissions and ownership promotion. A dashboard with visibility and rollback would have allowed early detection and controlled recovery without requiring Support intervention.

   Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

   During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

   A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

   Proposed Capabilities

   -Status Tracking — show all active or queued large folder transfers (ownership, move, or… more

   2 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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7. Speaking to BoxAI

   Allowing the option to speak to BoxAI rather than just typing your query.

   2 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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8. Report output for file request links

   Currently, administrators can view a list of file request links on the file request dashboard, but there are limited filtering options.
   When a large number of file request links have been issued, it becomes difficult to find specific ones.
   We would like to search for file request link information through a report, so I request the implementation of a file request link report.

   (In Japanese)
   ファイルリクエストリンクのレポート出力

   現在、管理者であればファイルリクエストダッシュボードでファイルリクエストリンクの一覧を見ることができますが、フィルタリングの項目が少なく、ファイルリクエストリンクが多数発行されていると、任意のファイルリクエストリンクを探すことができません。

   ファイルリクエストリンクの情報をレポートで出力して探したいので、ファイルリクエストリンクレポートを実装してほしいです。

   18 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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9. More robust in-line editing for Box App views

   Currently inline editing is limited to single select metadata values. It would be great if this could be expanded to other data types, especially multiselect and date.

   4 votes

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   on roadmap  ·  0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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10. Prevent auto-scroll during AI answer generation

    Description:
    When using the AI sidebar, the window automatically scrolls to the bottom while the answer is being generated. Even if I scroll up to read the beginning of the response, the view jumps back down each time new text appears.

    This makes it difficult to read longer answers until the generation is complete.

    Request:
    Could the behavior be adjusted so that when the user manually scrolls up, the current scroll position is maintained — allowing us to read the generated text immediately without being forced to the end of the response?

    2 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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11. Ability to invite external unmanaged users into Box Apps

    We are requesting a new feature that allows external (unmanaged) users to be invited into Box Apps.

    Use Case Example:
    A law firm wants to share categorized legal documents with their clients through Box. Currently, Box Apps enable internal users to view and manage files with rich metadata, making it easy to organize and automate workflows. However, clients cannot access these metadata views directly. Customers should have the ability to view this structure and even work with it to launch automations and processes, as well as search their documents more easily.

    9 votes

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    under consideration  ·  0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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12. Keyboard shortcut for changing Font Style of Box Notes

    I would like to add keyboard shortcuts to change the font style (HEADING 1/2/3, TEXT) of Box Notes.

    3 votes

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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13. Box language settings are not reflected in Box Notes.

    Even if I change the display language of Box, the display of Box Notes does not switch to that language.
    As I checked, it seems to depend on the language setting of the browser.
    Other features such as Box Canvas and Box Hubs are tied to the display language of Box, so I would like to see Box Notes modified to work the same way.

    3 votes

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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14. Prevent modals (Box AI and New Collection) from closing when clicking outside

    We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.

    Reasoning:
    We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.

    When a user interacts with a Pendo guide or accidentally clicks the background, the Box modal disappears, interrupting the training flow. This prevents us from providing a seamless employee experience and hinders our ability to educate users on how to use Box AI and Collections effectively.

    Expected Outcome:
    By preventing the modals from closing on background clicks, we can successfully implement Pendo guides. This will allow us to properly train our employees and significantly drive the adoption of Box AI and organizational features within our company.

    We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.

    Reasoning:
    We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.

    When a user interacts with a Pendo guide or accidentally clicks the background,… more

    1 vote

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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15. Improve visibility and speed of LFOs within Box

    I’d like to share some feedback about the lack of visibility and the slow speed of Large File Operations (LFOs) in Box, particularly when moving large folders or performing ownership changes.

    These actions cause unavoidable downtime, but there’s no clear timeframe provided, and all items under the affected folders become inaccessible until the process finishes. This is creating significant headaches for our IT operations, especially as we’re working through major corporate restructuring. We’re forced to schedule these migrations on weekends to minimize disruption and open support tickets as a safety net in case the operations extend into the workweek and require follow-up.

    It feels like much of this pain could be avoided with improvements to how Box handles backend database updates and by providing better progress tracking and time estimates for LFOs. More transparency and predictability would make a huge difference for teams managing large-scale changes.

    Thanks for considering this feedback.

    I’d like to share some feedback about the lack of visibility and the slow speed of Large File Operations (LFOs) in Box, particularly when moving large folders or performing ownership changes.

    These actions cause unavoidable downtime, but there’s no clear timeframe provided, and all items under the affected folders become inaccessible until the process finishes. This is creating significant headaches for our IT operations, especially as we’re working through major corporate restructuring. We’re forced to schedule these migrations on weekends to minimize disruption and open support tickets as a safety net in case the operations extend into the workweek and… more

    5 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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16. Add specific error message for managed users whose domain is owned by another tenant

    When an admin attempts to add a managed user whose email domain is already registered to another tenant, the system should display a specific error message explaining the reason.

    Currently, the error message only states “1 user cannot be added,” which provides no context and makes it difficult for admins to understand what went wrong or how to resolve the issue.

    1 vote

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    0 comments  ·  Admin Console  ·  Edit…  ·  Delete…  ·  Admin →
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17. Request for an option to enable or disable email notifications when sharing a Hub

    When sharing a Hub, I would like to be able to choose whether or not to send an email to the person I invited.
    This is because users are not used to receiving notification emails from Box and might perceive them as spam, which would prevent unnecessary inquiries from being made to the IT department.
    The addition of the Hub will be announced separately on the portal site, so I would like the Hub to be quietly added to the Hubs menu.

    1 vote

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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18. Assign user to item in Box App

    As a user, I'd like to be able to assign a specific user in Box App rather than relying on free text or metadata drop down fields so that I can send a notification or task and see additional user information such as email and profile photo

    2 votes

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    0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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19. Download event is not recorded in User Activity Report

    When a user downloads a signed PDF from the Sign Inbox page, the "Download" event is not recorded in the User Activity Report. Instead, a "Content Access" event is logged.
    However, when downloading a signature log from the same page, the "Download" event is correctly recorded.

    We would like to ensure that the correct event is logged in all cases to accurately track user activities.

    2 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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20. Added deletion counts to public Beta for Folder Insights

    The public beta version of Folder Insights does not provide insight into deletions made within folders.
    Until now, if a file was accidentally deleted, it was necessary to get an administrator report, which was a lot of work, but if Folder Insights can provide a report of deleted files, work will become smoother.
    I would like to be able to check the deletion information in the folder with Folder Insight.

    -in Japanese-
    ベータ版のフォルダインサイトではフォルダ内で行われた削除の情報が提供されていない。
    これまではファイルを誤削除してしまった場合、管理者にレポートを取得してもらう必要があり手間が発生していたが、
    フォルダインサイトから削除したファイルの情報を取得できれば作業がスムーズになる。
    フォルダインサイトでフォルダ内の削除情報を確認できるようにしてほしい。

    12 votes

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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