935 results found

1. Allow administrators the ability to change the timing threshold of the Box Drive Authentication Token

   It would be helpful for admins to be able to change the timeframe for which the Box Drive authentication token lasts. We have users who have a hard time renewing their passwords in a timely manner and this is the biggest avenue they have to keep them working because the token doesn't seem to expire in a more timely manner. Or have a way to remotely sign a user out of all box applications on their devices when needed.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Avoid accidental edits! Set local OS ReadOnly flag initially on ALL Box Drive files; When User Clears local RO, auto-Lock file for editing!

   Currently a user can very easily ACCIDENTALLY change a file locally in Box Drive without locking. This can be completely avoided by this:

   EVERY file in Box Drive should initially have local OS (e.g. Windows) "Read-only" attribute set. If and when the user explicitly Clears/Unsets the Windows Read-only attribute, e.g. in Windows Explorer (or chooses "Lock File For Editing in Box Drive" from context menu), Box Drive shall AUTOMATICALLY Lock it in Box, ideally only allowing local editing within Box Drive. There could be a pop up message like "File Locked for editing in Box Drive; be sure to Unlock (or set Read-only attribute) when done editing (or do so Now if Locking was unintentional)."

   When done editing, of course they must either choose "Unlock File", or perhaps alternatively simply set the local Read-only attribute again which shall automatically Unlock the file in Box.

   Currently a user can very easily ACCIDENTALLY change a file locally in Box Drive without locking. This can be completely avoided by this:

   EVERY file in Box Drive should initially have local OS (e.g. Windows) "Read-only" attribute set. If and when the user explicitly Clears/Unsets the Windows Read-only attribute, e.g. in Windows Explorer (or chooses "Lock File For Editing in Box Drive" from context menu), Box Drive shall AUTOMATICALLY Lock it in Box, ideally only allowing local editing within Box Drive. There could be a pop up message like "File Locked for editing in Box Drive; be sure to Unlock… more

   2 votes

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3. Rename dialog - for open file in Box web interface from Box Drive "Error updating an item..."

   For me, the most common Box Drive updating error is a "Unsupported Name" (i am a Windows user). Please, make the "Error updating an item..." dialog more useful - give the opportunity to rename the file "in place", or at least the way to open the file in a Box web interface to correct the error

   3 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Ability to Make Specific Folders Persistent in Box Drive

   In order for some of our CADD standards to work properly we have our users marking a specific folder for offline use. It would be nice if there was an admin setting to mark specific folders to be precached or persistent in Box Drive for specific users or groups.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Requests for additional features in Box Drive v2.33

   We have consolidated our content in Box, and have reduced the amount of space in the user area of our PCs to the point where almost no space exists.
   We also try to keep as little space on the desktop as possible, so the new features in Box Drive v2.33 are not required.

   ■Additional features that were an issue
   Saving unsynchronized files upon logout
   When logging out, users will be able to save files that have not been uploaded to Box.

   ■Functionality Improvement Requests
   Therefore, we would like to see any of the following realized for the ability to save unsaved files to the desktop upon logout.
   Proposal 1: Change the save location from the desktop to another location by changing the registry settings, etc.
   Proposal 2: Change the registry settings so that it is possible to return to the previous specification where files are not saved.
   Proposal 3: The default value of "Keep files that have not been uploaded to Box" can be unchecked by changing the registry settings, etc.

   【日本語】
   Boxにコンテンツを集約しており、PCのユーザー領域は容量を削減しており、殆ど容量が存在しません。
   また、出来る限りデスクトップに何も置かないように運用をしているため、今回追加されたBox Drive v2.33の新機能は求めていない結果となりました。

   ■課題となった追加機能
   ログアウト時に同期されていないファイルの保存
   ログアウトする際、ユーザーはBoxにアップロードしていないファイルを保存できるようになります。

   ■機能改善要望
   そのため、ログアウト時に保存していないファイルをデスクトップに保存する機能につき、下記の何れかを実現して欲しいです。
   案１：レジストリ設定の変更等で保存場所をデスクトップから別の場所に変更する
   案２：レジストリ設定の変更等で従来の保存されない仕様に戻すことが出来るようにする
   案３：レジストリ設定の変更等で「Boxにアップロードされていないファイルを保持する」のチェックをデフォルト値は外すことが出来るようにする

   We have consolidated our content in Box, and have reduced the amount of space in the user area of our PCs to the point where almost no space exists.
   We also try to keep as little space on the desktop as possible, so the new features in Box Drive v2.33 are not required.

   ■Additional features that were an issue
   Saving unsynchronized files upon logout
   When logging out, users will be able to save files that have not been uploaded to Box.

   ■Functionality Improvement Requests
   Therefore, we would like to see any of the following realized for the ability to save… more

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Please make it possible to choose both .msi and .exe installers for Box Drive.

   The reason is that administrator privileges are required during uninstallation, and end users cannot reinstall Box Drive when issues occur.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box Drive performance is terrible

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.

   Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?

   For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. I would like to be able to see which user account is currently logged in on the PC using Box Drive.

   I would like to be able to check the currently logged-in user account on the PC where I am using Box Drive.
   Please make it possible for users to check this information themselves.

   I want the administrator to be able to check which user account is using which PC.

   This is necessary for proper user account management, so please consider this.

   ＜Japanese＞
   【Box Drive を利用しているPCで、現在ログインしているユーザーアカウントが確認したい】

   Box Drive を利用しているPCで、現在ログインしているユーザーアカウントが確認できるようにしてほしいです。
   ※利用者が自身で確認できるようにしてください

   管理者からは、どのユーザーアカウントがどのPCから利用しているかを確認したいです。

   適切なユーザーアカウント管理をするために必要なので、ご検討お願い致します。

   5 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Disable Box Drive Shortcut (Cmd+Alt+Ctrl+Space) on Mac

   User would like to disable the Box Drive shortcut on Mac's (cmd+ alt + ctrl + space)

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
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10. Box Drive should change the way it handles files being moved into folder with unsupported file names.

    Currently, if a folder has an unsupported name and content is moved into it on Box, that content immediately becomes a problem item on Box Drive and the move is not reflected. This leads to the file count in the folder being off when looking at the properties from windows explorer.

    6 votes

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    not planned  ·  1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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11. Search Skill card metadata from Box Drive

    Searching for skills-enabled content, a video for example, in the webapp returns results from the various skill cards such as the transcript and keywords and this is part of what makes skills so valuable and powerful. The same search from Box Drive returns nothing based on skill metadata however so users would instead have to try and search based on other information, such as the filename, etc. As skills becomes more prevalent, the search behavior should be more consistent across interfaces if/when possible.

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    0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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12. Share folder as read-only/add folder to Box Drive from shared link

    Case:
    I receive the agenda and related documents for meetings within the department I work at as Shared Links to a folder in Box. I want to access these documents during the meeting directly through Box Drive on my computer. The desired access includes any documents added after I first opened the link. All related accounts are part of the same organisation/"Company" (in this case a university).

    Current situation:
    When I am signed into my Box account and open the link I can view the documents and have two options: "Save link" and "Download". The only way to get it to my Box Drive is to use "Download" and then re-upload the contents to my account. If any documents are added later I need to reopen the link and download these as well. "Save link" does not add anything to my Box Drive folder on the computer.

    What I want added:
    I would like a third button next to "Save Link" and "Download": "Add to account". Selecting this option should allow me to pick a location in my account and save the shared folder with the same permissions as when I open the link in the web interface, e.g. read-only access, but with instant updates when new documents are added.

    Case:
    I receive the agenda and related documents for meetings within the department I work at as Shared Links to a folder in Box. I want to access these documents during the meeting directly through Box Drive on my computer. The desired access includes any documents added after I first opened the link. All related accounts are part of the same organisation/"Company" (in this case a university).

    Current situation:
    When I am signed into my Box account and open the link I can view the documents and have two options: "Save link" and "Download". The only way to get it… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Allow for a session duration feature with Box Drive
    17 votes

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    1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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14. How do log into Drive, we'd all like to know. Horrible UX

    The simple task of being able to login to Drive. I was forced out and can't for the life of me get the login screen to pop up. I have looked at your search, and you only have a log out option, which also doesn't work. I have googled "how do you log into box DRIVE" and the only thing that comes up is how to log into your via a browser. Why is it this hard to log into a service ?

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Drive: Option to disable update notification

    We have a very restrictive policy and require only specific version of software to run on end-users computer to minimize risk with incompatibility.

    Box Drive does not push out update silently but does give out update notification to end users so they have the choice of update.

    1 vote

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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16. Please fix it button for overlay icons in Box drive's setting menu. Sometime, Windows Explorer is missing overlay icons. One of reason is or

    Please fix it button for overlay icons in Box drive's setting menu.

    Sometime, Windows Explorer is missing overlay icons.
    One of reason is order of registry key.

    How to fix steps for overlay icons is in this community page.
    Administrator can re-order registory key, but end user can not use regedit.exe.

    Missing Box Drive Icons in Windows Explorer
    https://community.box.com/t5/Box-Drive-Troubleshooting/Missing-Box-Drive-Icons-in-Windows-Explorer/ta-p/53877

    Please put fix it button on Box Drive setting menu.
    End user can fix by themselves for missing overlay icons

    10 votes

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    1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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17. Show in Box Drive or Reveal in Finder from Box Web

    When I am looking at file in Box on a web browser, I want a button that takes me straight to the file in Box Drive/a macOS Finder window. We can already do that in the other direction (see attached, "View on Box.com"); it would be convenient to be able to do this in both directions. I don't know what the Windows equivalent is. Thanks for your consideration.

    •  

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Actions to make documents and folders (box drive, 'Make Available Offline' ) appear in reports as Downloads - same as normal downloads

    When identifying anomolous downloads (ie potential data leakage), we utilise both Box Shield alerts and User Activity reports to establish details.

    However, User Activity reports (csv, column E 'Action') do not differentiate between those documents and folders downloaded, and those that are 'Made Available Offline'. When attempting to avoid data leakage, the difference is important. Making content available offline is a legitimate task for users. However, large quantities of normal downloads may indicate fraudulent theft of data.

    We need to be able to differentiate between the two types, as soon as possible

    Because User Activity Reports record items as 'Download' when they are in fact documents/folders made available offline in Box Drive, it is not possible to identify and exclude the 'Make Available Offline' from analysis

    When identifying anomolous downloads (ie potential data leakage), we utilise both Box Shield alerts and User Activity reports to establish details.

    However, User Activity reports (csv, column E 'Action') do not differentiate between those documents and folders downloaded, and those that are 'Made Available Offline'. When attempting to avoid data leakage, the difference is important. Making content available offline is a legitimate task for users. However, large quantities of normal downloads may indicate fraudulent theft of data.

    We need to be able to differentiate between the two types, as soon as possible

    Because User Activity Reports record items as 'Download'… more

    10 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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19. Box Drive Conflict Handling: Save Edits to Conflict Copies Instead of Overwriting

    Request to change the behavior when conflict happens on Box Drive. Since Box Edit is currently uploading to a conflict copy after conflict occur. This will likely make you a bit confusion.

    Current behavior:

    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
    5. User A saves file X again while keeping it open. Upload the changes as version 3 to file X

    Behavior we want:

    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
    5. User A saves file X again while keeping it open. Upload the changes as version 2 to the conflict copy 'file X (email address).

    Request to change the behavior when conflict happens on Box Drive. Since Box Edit is currently uploading to a conflict copy after conflict occur. This will likely make you a bit confusion.

    Current behavior:

    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
    5. User A saves file… more
    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. Improve UI to address scroll issues on the Box drive for Mac OS

    Improve UI to address scroll issues on the Box drive when using MacBook Air, the user cannot scroll up and down to choose the file

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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