10106 results found

1. Suggested Prompts with Custom Agent in the Box App for iOS and Android

   Currently the AI feature of the Box App for iOS and Android does not include customized suggested prompts with custom agents. I would like to have suggested prompts available on custom agents in the Box App. We've created several custom agents with unique suggested prompts. Without access to these prompts in the Box App, it limits its usefulness to us, or at least requires more effort from the end-user to retrieve what they need.

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2. Clarification needed for “Invite Collaborator” event behavior in User Activity Report　ユーザーアクティビティレポートにおける「コラボレータの招待」イベント仕様の明確化について

   【Description】
   In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
   Specifically, the “Invite Collaborator” event is not logged in the following cases:

   When the invited user has “Automatically accept collaboration invites” enabled
   When a group is invited

   As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
   Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
   【Request】
   Please clarify and document(https://support.box.com/hc/ja/articles/4415012490387) the following:

   Under what conditions the “Invite Collaborator” event is not recorded
   The relationship and differences between “Invite Collaborator”, “Accepted Invite”, and related events (e.g., auto-accepted invites, group collaborations)

   This would help administrators accurately interpret User Activity Reports and track collaboration activities more effectively.

   【内容】
   ユーザーアクティビティレポートにおいて、「コラボレータの招待」と「招待の承諾」のイベント間に不整合が見られます。
   具体的には、以下のケースにおいて「コラボレータの招待」が記録されません：

   招待先ユーザーが「コラボレーションへの招待を自動的に承諾する」を有効化している場合
   グループを招待した場合

   このため、本来一連の処理であるはずの招待および承諾イベント間で、ログ件数に大きな差異が発生します。
   現状、この挙動は公式ドキュメントに明記されておらず、「コラボレータの招待」イベントの制約が把握しにくい状況です。
   【要望】
   以下について明確化および公式ドキュメント(https://support.box.com/hc/ja/articles/4415012490387)への記載をお願いします：

   「コラボレータの招待」イベントが記録されない条件
   「コラボレータの招待」と「招待の承諾」および関連イベント（自動承認、グループ招待等）との関係および差異

   これにより、管理者がユーザーアクティビティレポートを正しく解釈し、コラボレーションの監査を適切に行うことが可能になります。

   【Description】
   In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
   Specifically, the “Invite Collaborator” event is not logged in the following cases:

   When the invited user has “Automatically accept collaboration invites” enabled
   When a group is invited

   As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
   Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
   【Request】… more

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3. Add an option to disable/turn off hover link previews in Box Notes

   The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

   When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

   Since there is currently no way to turn this feature off, I would like to request the following improvements:

   A toggle switch to completely disable the hover preview feature in settings.

   A hover delay, so previews only appear if the cursor rests on a link for a certain amount of time.

   A UI redesign to ensure previews appear in a non-intrusive location and never overlap or block text.

   This improvement is urgently needed for a better and smoother user experience. If you are experiencing the same frustration, please vote for this idea!

   The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

   When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

   Since there is currently no way to turn this feature off, I would like to request the following improvements:

   A toggle switch to… more

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4. Need more explanation for "Unknown IP" on User Activity Report

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
   If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
   However, they can not find which pattern it falls into from just the "Unknown IP" description.

   For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

   This is an improvement request.

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it… more

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5. Need more explanation for "Unknown IP" on User Activity Report

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
   If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
   However, they can not find which pattern it falls into from just the "Unkown IP" description.

   For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

   This is an improvement request.

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it… more

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6. Restore Client ID Visibility for Platform Apps

   A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

   For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

   This request is to restore Client ID visibility within the app details view or reintroduce Client ID search functionality on the Platform Apps page to support scalable administration.

   A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

   For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

   This request is to restore Client ID visibility within the app details view or reintroduce Client… more

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7. Different sort options for different folders

   I would like the option to sort my home folder by "Last Accessed" and other folders by "Name". Currently we can only sort one way. Thank you.

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8. If we could toggle an Alpha Numeric sorting feature rather than the current system.

   As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.

   I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one of the major frustrations in using box, and an update and adding more options in this area seems appropriate.

   As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.

   I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one… more

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9. Regarding how to handle abnormal termination in BoxRelay

   I would like to be able to forcibly terminate "in progress" tasks that have been interrupted due to an error in BoxRelay.

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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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10. Hubs permission model should be more granular (add previewer)

    Currently in the Box Hubs Beta, all collaborators invited into a Hub receive the "Viewer" permission on files and folders linked in the Hub. This does not allow for Hub content to be view-only and block downloading of content. Alternative methods of managing this such as rolling out classification policies would not be scalable as Hubs usage grows. It would be great if Hubs collaboration could be more granular and there was an ability to invite users or groups into a Hub with other permissions such as "Previewer" so they are more restricted on what they can do after accessing content.

    Currently in the Box Hubs Beta, all collaborators invited into a Hub receive the "Viewer" permission on files and folders linked in the Hub. This does not allow for Hub content to be view-only and block downloading of content. Alternative methods of managing this such as rolling out classification policies would not be scalable as Hubs usage grows. It would be great if Hubs collaboration could be more granular and there was an ability to invite users or groups into a Hub with other permissions such as "Previewer" so they are more restricted on what they can do after accessing… more

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    7 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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    under consideration  ·  AdminAnonymous (Admin, Box) responded

    This feature is under consideration

11. Box for Salesforce app: enable conditional display of another record's folder rather than creating a new folder for a particular record

    Enable conditional display of another record's folder rather than creating a new folder for a particular record. Ideally, this would be able to be done in the lightning page when you add the Box component to the page, by allowing the admin to select a record field, or a related record's field (not just a label) where the folder id is stored.

    Use case: allowing a parent record's folder to show in all of its children so that all of the documents related to the parent are stored in a single place.

    2 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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12. API Endpoint to Manage Custom Apps

    There are not currently any API endpoints to call for custom apps - ideally there would be the ability to manage scopes, disable/deauthorzie + enable/authorize, delete apps (both server and user auth)

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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13. When will radio button or checkbox capabilities come out?

    Radio button or checkbox capabilities on Forms to DocGen creation. E.g. forms that only allow for checks or X's.

    10 votes

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    0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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14. Auto-Generated/System Generated Folder Creation via API

    Currently, if your enterprise settings have the 'Restrict Content Creation' setting as enabled, it also stops any root level folders appearing that are generated by Box, such as the "My Sign Requests folder"

    My understanding is that this folder's existence makes it so a user doesn't have to specify a folder for the sign request to go into. However, the lack of this folder existing makes it so that you do need to specify a folder for each request. We have many users who would prefer that all of their sign requests are present in the same folder, that leaves me with two current options:

    1) Make a new folder for everyone; as well as any future users who get provisioned
    2) Perform the following actions for everyone that we want the folder to exist for:

    a) Perform a managed log in for an affected user
    b) Start a Sign Request
    c) Back out of the request to generate the folder
    d) Log out of the managed log in instance

    Then after performing that for everyone, we would re-enable the 'Restrict Content Creation' setting again.

    It would have been ideal if we could use the API to generate any of these types of system-generated folders, such as My Sign Requests, My Box Notes, My Canvases, etc. even if the root level creation is restricted to admins.

    Currently, if your enterprise settings have the 'Restrict Content Creation' setting as enabled, it also stops any root level folders appearing that are generated by Box, such as the "My Sign Requests folder"

    My understanding is that this folder's existence makes it so a user doesn't have to specify a folder for the sign request to go into. However, the lack of this folder existing makes it so that you do need to specify a folder for each request. We have many users who would prefer that all of their sign requests are present in the same folder, that leaves… more

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15. I would like to be able to adjust the width of items and reorder them on the report status screen.

    When checking the report status screen, the author's name and report type are omitted, which is inconvenient. I would like it to allow changing the display width of items to make it easier to check. Also, I want a feature that lets you click on item names to sort items other than the last update date.

    タイトル：
    レポートステータス表示画面で、項目の幅変更や、項目並び替えを可能にしてほしい

    本文：
    レポートステータス表示画面を確認する際、作成者名やレポートの種類の表示が省略されてしまい不便です。
    確認をしやすくするために項目の表示幅を変更できるようにしてほしいです。
    また、更新日以外の項目で、項目名をクリックして並び替える機能も欲しいです。

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16. Automating Document Creation via Dynamic Table Generation with Forms & Doc Gen

    [Request]
    Enable Dynamic Table Generation When Creating Documents with Forms + Doc Gen

    [Customer Use Case]
    The headquarters IT department wants to automate the monthly task of issuing invoices for system usage fees to the group’s local subsidiaries.

    [Customer Needs]
    They want to implement the following workflow as a web-based solution without custom development.

    1. Enter invoice data per subsidiary via Forms
    2. Generate the invoice with Doc Gen
    3. Send a signature request to the manager via Box Sign
    4. After the manager signs, move the document to the shared folder with the local subsidiary

    At present, this could be achieved by using the Doc Gen API, but that would require application development, which is a significant hurdle for the customer.

    If the above can be done on the web without custom development, they believe it could be reused in other scenarios and accelerate broader business process automation.

    =====================================================
    [要望]
    Forms + Doc Gen でドキュメント生成する際に動的なテーブルを生成できるようにしてほしい。

    ［顧客のユースケース］
    本社 IT 部門が、グループ内の現地法人に対してシステム利用料の請求書を毎月発行する作業を自動化したい。

    ［顧客のニーズ］
    以下の業務プロセスをカスタム開発なしの Web ベースのワークフローとして実現したい。

    1. Forms で法人ごとに請求書データを入力
    2. Doc Gen で請求書を生成
    3. Box Sign で上司に署名リクエストを送信
    4. 上司の署名完了後、現地法人との共有フォルダにドキュメントを移動

    現状、Doc Gen API を使えば実現可能だが、アプリケーション開発が必要になり、顧客にとってハードルが高い。
    上記が Web ベースで実現できれば、他の業務シーンにも横展開でき、顧客の業務自動化を加速できると考えている。

    [Request]
    Enable Dynamic Table Generation When Creating Documents with Forms + Doc Gen

    [Customer Use Case]
    The headquarters IT department wants to automate the monthly task of issuing invoices for system usage fees to the group’s local subsidiaries.

    [Customer Needs]
    They want to implement the following workflow as a web-based solution without custom development.

    1. Enter invoice data per subsidiary via Forms
    2. Generate the invoice with Doc Gen
    3. Send a signature request to the manager via Box Sign
    4. After the manager signs, move the document to the shared folder with the local subsidiary

    At present, this could be achieved by using… more

    9 votes

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    0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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17. test from community

    test from community

    1 vote

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18. image preview of a file when uploaded to forms

    We wanted to do a 'final asset quality approval' workflow utilising Box Forms... but because Forms doesn't have the capacity to show a small thumbnail image of what's been uploaded, and after a meeting with PM it doesn't sound like this is coming anytime soon, we are going to use Jotform instead and integrate it. It's a shame as it would've been a great e-advanced use case. Can we get image previews of assets uploaded to Box Forms?

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    0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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19. Redundant Shield alerts

    Box Shield should be able to recognize when the same file or file set appears in multiple locations and treat it as a single item, rather than generating duplicate alerts across each instance. This would allow users to acknowledge (or dismiss) an alert globally—once for all occurrences—rather than having to clear it separately for every flagged file.

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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20. ability to format number field in metadata display to show fixed number of decimal places and commas

    Number fields uploaded as float with 2 decimal places do not display decimals if the digit is 0. Is there a way to format numbers to display as currency format #,###.##? Please add this feature especially useful for using in Box Apps.

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    0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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