9706 results found

1. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   … more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Removing Selected Subfolders

   I am a software developer, and I use Box so that I can access my code at work and at home. If there is a folder called Project1 with my solution files in it, the act of opening that solution or building that solution will create both a "bin" and an "obj" folder that both contain several hundred megabytes of data that does not need to be sync'ed. When I stop debugging and change the code to run it again, now I have 2 copies of nearly identical data still being pushed up to the cloud and being downloaded by my other devices.

   Is there any way that I can select Project1 to be sync'ed to the cloud and my PCs but exclude certain folders like 'bin' and 'obj' that do NOT need to be sync'ed?

   I realize that I can turn Box off on my PC while I am developing, but then I often forget to turn it back on for a week or so, which defeats the purpose of having my data sync'ed.

   Your syncing is taking up all of my bandwidth.

   I am a software developer, and I use Box so that I can access my code at work and at home. If there is a folder called Project1 with my solution files in it, the act of opening that solution or building that solution will create both a "bin" and an "obj" folder that both contain several hundred megabytes of data that does not need to be sync'ed. When I stop debugging and change the code to run it again, now I have 2 copies of nearly identical data still being pushed up to the cloud and being downloaded by… more

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   0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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3. Warn users of upcoming web session expiration.

   It can be confusing to users that Box does not bring you back to your login page on session expiration, only after you try to complete an action. Suggest adding a notification to warn users they will be logged out in XX minutes due to inactivity. Alternatively, notify users they are logged out before they try to complete an action.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. allow Box Drive to be installed on only one profile of a computer, not all by default

   I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
   I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable this is to go into the registry.
   Please look into this and get a fix. Not all family members may want or need a Box account, so it is crazy to assume that it is needed on all profiles.

   I have Box Drive installed on my profile of my laptop, which causes issues when my partner logs into his profile - Box Drive tries to open and then hangs, causing delay for him to log on every time. I stopped it from opening on start-up but this change was applied to both profiles, meaning it is now slower for me to get into Drive on my profile.
   I have reported this to Box Support and was told this was the default for Box Drive, that it runs on start up for all profiles and the only way to disable… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Add additional search filters to Admin Console

   There are wide variety of search filters available to end users when searching their Box content. Box Admins, however, do not have the same search filtering options through the Search Content section on Admin Console. Specifically, it would be hugely beneficial to be able to select the user(s) content you want to search via the Admin Console content search and to be able to apply content filters such as date range to the search results. This is essential functionality for e-discovery and for searches related to new GDPR requirements.

   6 votes

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   1 comment  ·  Admin Console  ·  Delete…  ·  Admin →
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6. box sync location

   Changing the default location would be a good idea! Yes, I have read the instructions and added the line to the registry. Andno it does not work! Why have you messed this up. It used to be so easy. I t was poosible the change the location on install. This feature was not available with the new installer.

   6 votes

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   1 comment  ·  Box Sync  ·  Delete…  ·  Admin →
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7. View only ability as admin to view Detection rules, policies, and lists.

   Isolate the EDIT SHIELD CONFIGURATION co-admin permission to 2 different permissions:

   1. View-only detection rules, access policies, lists
   2. View, Edit, and Create Detection rules, access policies, and lists.
   3 votes

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   0 comments  ·  Shield  ·  Delete…  ·  Admin →
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8. Add non-client usage tracking

   I often give out links to content in my box.com account. It would be great if you kept track of how often the content was actually accessed. For instance, number of clicks per link per day including whether item was previewed only or downloaded.

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   0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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9. Preview option of docs / photos

   I am looking for a quick preview option of docs / photos instead of doing a lot of clicks to check each single new file

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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10. I don't want to receive an email that says "1 application removed" when I change my password.

    I don't want to receive an email that says "1 application removed" when I change my password.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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11. Keep the policy of PDF file with copying content disabled.

    When PDF file with copying content disabled is uploaded to Box, the copying policy is gone.

    [Policy copying content]
    https://helpx.adobe.com/acrobat/using/securing-pdfs-passwords.html

    Please keep the PDF policy even if the file is uploaded to Box.

    2 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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12. thumbnails not working in windows explorer

    We found a known issue with Win10 windows explorer where thumbnails don't load quickly or at all. This is a major problem for graphics, web or content companies. Even average people can't find their pictures easily due to this.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. approve TOS via Salesfotce integration

    you cant approve TOS through the SF integration. you get the notification, they you click agree, then there is a white screen and nothing happens.... then you need to approve again.
    looks like a bug.
    you can only approve via webapp.
    very frustratins

    you should have same capabilities via the SF integration as we get on webapp.

    1 vote

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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14. Allowing further personal branding in the "File Request" link.

    Currently only able to edit title and add a description but would be link to put company logo within link.

    6 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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15. collections folder is cumbersome and awkward, very hard to use

    My favorites randomly auto populate in the left margin when I open box. My work efficiency is greatly affected by having to click on the collections folder and wait for a new screen then dig through the page to find the bookmark favorite that I want. The "old way" of displaying my favorites had no issues and the order in which my favorites were organized worked well for me. Please find a way to revert back to my favorites always being displayed in the left margin.

    2 votes

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    0 comments  ·  Collections  ·  Delete…  ·  Admin →
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16. File Security Classification, non-compliance label

    When viewing a folder, it is currently not possible to know if there are files within the folder structure that have a differing classification label from the one at the root level. This "non-compliance" could potentially be problematic, or even a signal that someone has inadvertently changed a classification. It would be nice to have some kind of visual indicator that the top-level classification label is not 100% cascaded throughout the folder/file structure below it in the waterfall.

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    not planned  ·  1 comment  ·  Shield  ·  Delete…  ·  Admin →
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17. When I use the option to hide the left sidebar, the toolbar icons at the top are duplicated, overlapping each other.

    This is an accessibility bug I think. I use large fonts on a Mac, and when I use Box in my Safari browser and use show/hide of the left sidebar, I wind up with double the top toolbar icons - overlapping each other, and only half are actionable.

    2 votes

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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18. Select folders to sync

    Select folders to sync with Box Drive rather than having to sync all folders.

    167 votes

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    18 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    on roadmap  ·  AdminAnonymous (Admin, Box) responded

    Hi. We’re making progress on this area and will share updates as they’re available. Please vote for the existing Pulse request if it’s important to you. Thanks

19. Prevent users to change their own permission level

    Prevent users to cange their own permission level in order to avoid "downgrading" the permission from Co-Owner to Viewer (for example) just for yourself.

    Or not allowing a user to remove himself/herself from a folder.

    3 votes

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    2 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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20. Box in "Marathi" Language

    Please make Box available in "Marathi" language.

    1 vote

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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