9963 results found

1. Implementation of the “Keep me signed in” and “Resume from the last viewed screen” features in Personal Settings

   Please keep user sessions active for a certain time even after the browser is closed.
   Specifically, we would like users to be able to resume their work from the folder or screen that was open the last time they accessed Box, rather than from the home screen.
   Please also allow users to select and change these options in their personal settings.
   Currently, the session ends every time the browser is closed, requiring users to start from the login screen each time, which results in time loss, especially when working within deep folder hierarchies.

   ＜個人設定の中に、「セッションの保持」と「最後に表示した画面から再開する」機能の実装＞
   ブラウザを閉じた後でも、一定時間はユーザーセッションを維持してください。
   具体的には、ホーム画面ではなく、ユーザーが最後にBoxにアクセスしたときに開いていたフォルダまたは画面から作業を再開できるようにしてください。
   また、ユーザーが個人設定で選択・変更できるようにしてください。
   現在は、ブラウザを閉じるたびにセッションが終了し、ユーザーは毎回ログイン後の画面から操作を開始する必要があるため、特に深いフォルダ階層で作業する場合に時間のロスにつながっています。

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2. Box Drive performance is terrible

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.

   Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?

   For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be… more

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3. Platform activity

   I’d like to request access to Platform activity data extending beyond the current one‑year retention period.

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4. Annotation feature for images pasted into BoxNotes

   After pasting an image into BoxNotes, I want to add text or lines on top of it.
   Sometimes need to use annotations for work, but since BoxNotes doesn’t have an annotation feature, I find it inconvenient.
   We would like to see this feature implemented to improve usability.

   BoxNotesで画像を貼り付けた後、画像の上に文字や線を入れられるようにしたいです。
   業務で注釈を使うケースがありますが、BoxNotesにおいては注釈機能がないことから不便に感じることがあります。
   利便性向上のため、本機能の実装を希望します。

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5. Make camera requirement optional for Box Mobile app installation

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

   We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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6. Make camera requirement optional for Box Mobile app installation

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

   We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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7. Support PIV/CAC Authentication for Box Sign Ready-Sign Links

   I am requesting that PIV/CAC authentication is supported in Ready-Sign links.

   Without PIV signature requests via Ready-Sign link or Automate, federal agencies are left to templates and manual signature requests. This prevents them from implementing broad, end-to-end workflows that involve compliant signatures (e.g., onboarding and offboarding).

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8. Provide a Command/API to Log Out from Box Drive

   Background:
   There is currently no command or API available to log out from Box Drive programmatically.

   Request:
   We would like to request the addition of a command or API that allows users to log out from Box Drive remotely. This would be particularly valuable for enterprise IT administrators who need to immediately terminate Box Drive sessions and clear local cache in the event of a device theft.

   Use Case:
   - Remote logout of Box Drive when a PC is stolen, to prevent unauthorized access to corporate data stored in Box
   - Clearing the local Box Drive cache remotely to ensure that no locally synced files remain accessible on the stolen device

   Thank you for your consideration.

   Background:
   There is currently no command or API available to log out from Box Drive programmatically.

   Request:
   We would like to request the addition of a command or API that allows users to log out from Box Drive remotely. This would be particularly valuable for enterprise IT administrators who need to immediately terminate Box Drive sessions and clear local cache in the event of a device theft.

   Use Case:
   - Remote logout of Box Drive when a PC is stolen, to prevent unauthorized access to corporate data stored in Box
   - Clearing the local Box Drive cache remotely to ensure… more

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9. Send files stopped when find error in files...

   Hello support guys.
   I'm facing a problem and I want to ask for your help...
   I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
   Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process for the particular file that caused the problem?
   The way it is, work here is not productive.
   Thanks

   Hello support guys.
   I'm facing a problem and I want to ask for your help...
   I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
   Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process… more

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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10. For Anonymous users hide names of Create by and Modified By on Box Web

    Due to PII concerns please hide the names of created by or modified by when a anonymous user visits the Box Web App and is browsing content or previewing content.

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11. Request for Hubs Version History Feature

    Customer Pain Point & Concern:
    Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.

    Requested Feature:

    Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages and sections.
    This is a critical requirement for this large-scale customer to ensure secure content management and operational efficiency. We would highly appreciate it if this could be considered for the product roadmap.

    Thank you for your support!

    Customer Pain Point & Concern:
    Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.

    Requested Feature:

    Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages… more

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12. Limit file naming to match Windows and iOS Requirements

    Box allows special characters in file names that Windows and iOS do not. This causes an issue when we sync files between Box and our network server: Box will accept special characters when naming or renaming a file on the Box side - but when that syncs back to our servers - the file name contains bad characters that windows doesn't recognize - so the file doesn't sync.

    Please limit your file naming to disallow the same special characters as Windows and iOS.

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13. Leveraging AI for administrative tasks

    I’d like to leverage AI to handle administrative tasks, such as identifying users who are barely using Box and removing them if they do not need a license. Right now, I can run a report, but it would be helpful if I could ask AI to show me all low-volume users. I’d also like to be able to look at high-volume users and activity that may indicate something beyond just doing their job.

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14. Clarification needed for “Invite Collaborator” event behavior in User Activity Report　ユーザーアクティビティレポートにおける「コラボレータの招待」イベント仕様の明確化について

    【Description】
    In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
    Specifically, the “Invite Collaborator” event is not logged in the following cases:

    When the invited user has “Automatically accept collaboration invites” enabled
    When a group is invited

    As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
    Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
    【Request】
    Please clarify and document(https://support.box.com/hc/ja/articles/4415012490387) the following:

    Under what conditions the “Invite Collaborator” event is not recorded
    The relationship and differences between “Invite Collaborator”, “Accepted Invite”, and related events (e.g., auto-accepted invites, group collaborations)

    This would help administrators accurately interpret User Activity Reports and track collaboration activities more effectively.

    【内容】
    ユーザーアクティビティレポートにおいて、「コラボレータの招待」と「招待の承諾」のイベント間に不整合が見られます。
    具体的には、以下のケースにおいて「コラボレータの招待」が記録されません：

    招待先ユーザーが「コラボレーションへの招待を自動的に承諾する」を有効化している場合
    グループを招待した場合

    このため、本来一連の処理であるはずの招待および承諾イベント間で、ログ件数に大きな差異が発生します。
    現状、この挙動は公式ドキュメントに明記されておらず、「コラボレータの招待」イベントの制約が把握しにくい状況です。
    【要望】
    以下について明確化および公式ドキュメント(https://support.box.com/hc/ja/articles/4415012490387)への記載をお願いします：

    「コラボレータの招待」イベントが記録されない条件
    「コラボレータの招待」と「招待の承諾」および関連イベント（自動承認、グループ招待等）との関係および差異

    これにより、管理者がユーザーアクティビティレポートを正しく解釈し、コラボレーションの監査を適切に行うことが可能になります。

    【Description】
    In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
    Specifically, the “Invite Collaborator” event is not logged in the following cases:

    When the invited user has “Automatically accept collaboration invites” enabled
    When a group is invited

    As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
    Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
    【Request】… more

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15. Add an option to disable/turn off hover link previews in Box Notes

    The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

    When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

    Since there is currently no way to turn this feature off, I would like to request the following improvements:

    A toggle switch to completely disable the hover preview feature in settings.

    A hover delay, so previews only appear if the cursor rests on a link for a certain amount of time.

    A UI redesign to ensure previews appear in a non-intrusive location and never overlap or block text.

    This improvement is urgently needed for a better and smoother user experience. If you are experiencing the same frustration, please vote for this idea!

    The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

    When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

    Since there is currently no way to turn this feature off, I would like to request the following improvements:

    A toggle switch to… more

    •  

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16. Controlling the Visibility of External Collaboration Folders in Box Drive via Admin Settings

    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin Console.

    [Background]
    When using Box Drive, the following security risks exist:
    ・Risk of data leakage due to user error: Files or folders may be accidentally dragged and dropped into external collaboration folders.
    ・Risk of ransomware spreading to external tenants: If a user falls victim to ransomware, the encryption attack may also affect external collaboration folders belonging to other companies.

    [Details]
    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin Console. Rather than users configuring this themselves, we want administrators to be able to enforce the hiding of external collaboration folders through Admin settings.
    ・Control scope: the enterprise level and the group level.
    ・Target: External Folders
    ・Control details: Toggle display/hide on Box Drive (access remains available via the web app)
    ・Configuration permissions: Only administrators can change settings (end users cannot make changes)
    ・Scope of application: All users at once, or on a per-user or per-group basis

    [How it works when implemented]
    ・When an administrator enables “Hide External Folders,” only internal company folders will be displayed in the end user’s Box Drive.
    ・Access to external collaboration folders remains possible via the Box web app (ensuring business continuity).

    Please note that the content of this previously published article allows users to choose whether to show or hide external folders, which fails to eliminate security risks;
    therefore, this request is different from that one.
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/36186751-hide-folders-from-box-drive
    Furthermore, it appears that the votes for the feature I am requesting in this request have likely been diverted to this existing article.

    following is Japanese

    Box Driveにおける外部コラボレーションフォルダの表示/非表示を管理者制御する機能

    [背景]
    Box Drive利用時、以下のセキュリティリスクがある。
    ・誤操作による情報漏洩リスク： ファイルやフォルダを誤って外部コラボフォルダへドラッグ＆ドロップしてしまう
    ・ランサムウェア被害時の他社テナントへの波及リスク：ユーザーがランサムウェア被害にあった際に、外部コラボされている他社フォルダについても暗号化被害が出てしまう。

    [詳細]
    Admin Consoleから、Box Driveに表示するフォルダの種別を制御できる。ユーザーでの操作ではなく、管理者側における設定で、外部コラボフォルダの非表示を強制することができる。
    ・制御単位：企業（Enterprise）単位、および、グループ単位で設定できる。
    ・制御対象：外部フォルダ
    ・制御内容：Box Drive上での表示・非表示の切り替え（一方、Webアプリ上では引き続きアクセス可能）
    ・設定権限：管理者のみが設定変更可能（エンドユーザーは変更不可）
    ・適用範囲：全ユーザー一括、または、ユーザー単位、グループ単位

    [実装された場合の動作イメージ]
    ・管理者が「外部フォルダ非表示」を有効化すると、エンドユーザーのBox Driveには自社内フォルダのみが表示される
    ・外部コラボフォルダへのアクセスはBox Webアプリ経由では引き続き可能（業務継続性を担保）

    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin Console.

    [Background]
    When using Box Drive, the following security risks exist:
    ・Risk of data leakage due to user error: Files or folders may be accidentally dragged and dropped into external collaboration folders.
    ・Risk of ransomware spreading to external tenants: If a user falls victim to ransomware, the encryption attack may also affect external collaboration folders belonging to other companies.

    [Details]
    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Restore Client ID Visibility for Platform Apps

    A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

    For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

    This request is to restore Client ID visibility within the app details view or reintroduce Client ID search functionality on the Platform Apps page to support scalable administration.

    A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

    For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

    This request is to restore Client ID visibility within the app details view or reintroduce Client… more

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18. Show in Box Drive or Reveal in Finder from Box Web

    When I am looking at file in Box on a web browser, I want a button that takes me straight to the file in Box Drive/a macOS Finder window. We can already do that in the other direction (see attached, "View on Box.com"); it would be convenient to be able to do this in both directions. I don't know what the Windows equivalent is. Thanks for your consideration.

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19. Different sort options for different folders

    I would like the option to sort my home folder by "Last Accessed" and other folders by "Name". Currently we can only sort one way. Thank you.

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20. If we could toggle an Alpha Numeric sorting feature rather than the current system.

    As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.

    I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one of the major frustrations in using box, and an update and adding more options in this area seems appropriate.

    As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.

    I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one… more

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