10093 results found

1. generate folder uploaAdd an action to generate an email upload address for a folder in Box Automated email address

   We would like Box Automate to provide a folder action that enables email uploads for a specified folder and generates or retrieves the folder's email upload address.

   Currently, email uploads must be enabled manually in the settings of each folder. This becomes time-consuming when folders are created dynamically or when the same configuration must be applied to many folders.

   For example, we would like to create the following workflow:

   1. Create a new folder through Box Automate.
   2. Enable email uploads for the newly created folder.
   3. Generate or retrieve the folder's email upload address.
   4. Store the email address in metadata, send it through a notification, or use it in a subsequent workflow action.

   It would also be helpful to have an option to restrict email uploads to folder collaborators only.

   Adding this folder action would make it possible to automate processes that collect email attachments in dynamically created Box folders, without requiring users or administrators to manually configure each folder.

   Requested actions:
   - Enable email uploads for a folder
   - Generate or retrieve the folder's email upload address
   - Optionally restrict email uploads to collaborators
   - Make the generated email address available as a variable for subsequent Box Automate actions

   Box Automateのフォルダアクションに、指定したフォルダのメールアップロードを有効化し、アップロード用メールアドレスを生成または取得する項目を追加してほしい。
   取得したメールアドレスは、後続アクションで通知本文やメタデータなどに使用できる変数として利用可能にしてほしい。
   また、フォルダのコラボレータからのメールのみを許可する設定も選択できるようにしてほしい。

   We would like Box Automate to provide a folder action that enables email uploads for a specified folder and generates or retrieves the folder's email upload address.

   Currently, email uploads must be enabled manually in the settings of each folder. This becomes time-consuming when folders are created dynamically or when the same configuration must be applied to many folders.

   For example, we would like to create the following workflow:

   1. Create a new folder through Box Automate.
   2. Enable email uploads for the newly created folder.
   3. Generate or retrieve the folder's email upload address.
   4. Store the email address in metadata, send it… more
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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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2. We would like to obtain access logs for Box Hubs.

   I would like information about users accessing Hubs to be visible in the Activity Report.

   Currently, the only Hub-related information that can be obtained in the Activity Report is the history of using Box AI for Hubs and records of Hub admins inviting users.

   It would be very helpful if the Activity Report could display which user accessed which Hub and when.

   誰が、いつ、どの Hubにアクセスしたかをアクティビティレポートで表示したいです。
   現在は、アクティビティレポートにログを残すにはBox AI for HubでAIの機能を利用したり、Hubの管理者がコラボレータを招待したりした時でないとレポートに記録されません。

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3. Support mapping a single Microsoft Entra ID tenant to multiple Box enterprises (MPIP–Box Shield label integration)

   Request: Allow a single Microsoft Entra ID tenant to be connected to multiple Box enterprises, so that MPIP sensitivity labels can be mapped to Box Shield classifications in each of them.

   Background：Currently, the MPIP sensitivity label to Box Shield classification integration can only be established between one Microsoft Entra ID tenant and one Box enterprise (1:1).

   However, many organizations operate a single Entra ID tenant while maintaining multiple separate Box enterprises — for example, group companies whose subsidiaries keep their content stores separated but share a single corporate identity provider and a single Purview governance policy.

   Under the current 1:1 limitation, only one Box enterprise can inherit the organization's MPIP sensitivity labels. The remaining enterprises cannot consume them at all, so Shield classifications and policies must be maintained manually and separately, which undermines the value of centrally governed labeling.

   This 1:N topology is already common with SSO — a single Entra ID tenant can serve as the IdP for multiple Box enterprises today, and many customers run exactly that configuration. Customers naturally expect the MPIP–Shield integration to follow the same model.

   Request: Allow a single Microsoft Entra ID tenant to be connected to multiple Box enterprises, so that MPIP sensitivity labels can be mapped to Box Shield classifications in each of them.

   Background：Currently, the MPIP sensitivity label to Box Shield classification integration can only be established between one Microsoft Entra ID tenant and one Box enterprise (1:1).

   However, many organizations operate a single Entra ID tenant while maintaining multiple separate Box enterprises — for example, group companies whose subsidiaries keep their content stores separated but share a single corporate identity provider and a single Purview governance policy.

   Under the current 1:1… more

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4. Removal of BoxAI’s limits or publication of the limit values

   There is a daily usage limit for BoxAI, and this has led to complaints from within the company.
   As an administrator, I do not know the limit values and am unable to respond.
   Can anything be done about this situation where internal users cannot use it freely?
   At the very least, please publish the limit values or release a new plan without limits.

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5. Please do not cancel Box Sync

   My colleague uses Box Drive to do the same tasks I do with Box Sync. He has had nonstop issues because the files are not stored locally. Please do not get rid of Box Sync. I want the files to be stored locally!

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6. Please do not end support for Box Sync. Due to local storage, Box Sync works much better than Box Drive for my job function. Thank you
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7. [Box Drive] Expiration date for Shared Links cannot be modified in Box Drive dialog despite being available on Box Web

   [Summary]
   When creating a Shared Link via Box Drive, the expiration date cannot be modified due to a permission message, even though the same file allows expiration date modification when accessed through the Box Web interface.

   [Current Behavior / Issue]
   In recent versions of Box Drive, selecting "Copy Shared Link" opens a dialog window.
   However, under Link Settings, the following message is displayed:
   "Some settings for this item may not be available due to permission reasons."
   Because of this, users are unable to set or change the "Link Expiration Date" directly within Box Drive.

   When accessing and configuring the exact same file via the Box Web interface (browser), the link expiration date CAN be modified without any issues.

   [Proposed Solution / Expected Behavior]
   Align the behavior of Box Drive with Box Web. If a user has the appropriate permissions to modify the link expiration date on the Web interface, they should be able to do so directly within the Box Drive dialog as well.

   [Business Impact]
   This inconsistency forces users to leave Box Drive and open a web browser every time they need to set or adjust a link expiration date, significantly interrupting their workflow and reducing efficiency.

   Thank you for reviewing this issue!

   [Summary]
   When creating a Shared Link via Box Drive, the expiration date cannot be modified due to a permission message, even though the same file allows expiration date modification when accessed through the Box Web interface.

   [Current Behavior / Issue]
   In recent versions of Box Drive, selecting "Copy Shared Link" opens a dialog window.
   However, under Link Settings, the following message is displayed:
   "Some settings for this item may not be available due to permission reasons."
   Because of this, users are unable to set or change the "Link Expiration Date" directly within Box Drive.

   When accessing and configuring the exact… more

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8. Enable Microsoft 365 Copilot in Excel Online for Excel files stored in Box

   [English]

   We would like Microsoft 365 Copilot in Excel to be available when an Excel file stored in Box is opened and edited with Excel Online from the Box web application.

   Currently, users can open Excel files stored in Box using Excel Online and edit them collaboratively. However, the native Copilot functionality in Excel is not available or enabled for these files because the files are stored in Box rather than in OneDrive or SharePoint.

   This results in an inconsistent user experience:

   • Excel files stored in OneDrive or SharePoint can use the native Copilot features in Excel.
   • The same Excel files stored in Box can be opened and edited in Excel Online, but the native Copilot features are unavailable.
   • Users must copy or move files to OneDrive or SharePoint if they want to use Copilot in Excel.
   • This creates duplicate files, complicates version management, and conflicts with organizations that use Box as their primary content management platform.

   The Box Copilot Connector and Box AI Agent in Copilot provide useful capabilities for searching, summarizing, and querying Box content. However, these features are different from using the native Copilot experience directly within an Excel workbook, such as generating formulas, analyzing tables, identifying trends, creating charts, and editing workbook content.

   We request that Box work with Microsoft to enable the native Microsoft 365 Copilot experience in Excel Online when users open Excel files stored in Box.

   Expected experience:

   1. A user opens an Excel file stored in Box.
   2. The user selects “Open with Microsoft Excel Online.”
   3. Excel Online recognizes the user’s Microsoft 365 Copilot license.
   4. The Copilot button and Copilot features are available in the workbook.
   5. Changes made by Copilot are saved directly back to the file in Box without requiring the file to be copied to OneDrive or SharePoint.

   This enhancement would allow organizations to maintain Box as their system of record while taking advantage of Microsoft 365 Copilot in Excel. It would also prevent duplicate content and significantly improve productivity for customers using both Box and Microsoft 365.

   [日本語]

   BoxのWebアプリケーションから、Box上に保存されているExcelファイルをExcel Onlineで開いて編集した場合でも、Excel内蔵のMicrosoft 365 Copilotを利用できるようにしてほしいです。

   現在、Boxに保存されているExcelファイルをExcel Onlineで開き、共同編集することはできます。しかし、ファイルの保存先がOneDriveまたはSharePointではなくBoxであるため、Excel内蔵のCopilot機能が表示されない、または有効になりません。

   このため、以下のような利用体験の差が発生しています。

   ・OneDriveまたはSharePointに保存したExcelファイルでは、Excel内蔵のCopilotを利用できる
   ・同じExcelファイルをBoxに保存した場合、Excel Onlineで編集することはできるが、Excel内蔵のCopilotを利用できない
   ・Copilotを利用するためには、ファイルをOneDriveまたはSharePointへコピーまたは移動する必要がある
   ・その結果、ファイルの重複、バージョン管理の複雑化、Boxを正式なコンテンツ管理基盤として利用する組織の運用方針との不整合が発生する

   Box Copilot ConnectorやCopilot向けBox AIエージェントにより、Boxコンテンツの検索、要約、質問などができることは理解しています。しかし、これらはExcelブック内で数式の生成、表の分析、傾向の抽出、グラフの作成、セルやシートの直接編集などを行う、Excel内蔵のCopilotとは異なる機能です。

   Boxに保存されているExcelファイルをExcel Onlineで開いた場合でも、Excel内蔵のMicrosoft 365 Copilotを利用できるよう、Microsoftとの連携強化を要望します。

   期待する利用方法は以下のとおりです。

   1. ユーザーがBoxに保存されているExcelファイルを開く
   2. 「Microsoft Excel Onlineで開く」を選択する
   3. Excel OnlineがユーザーのMicrosoft 365 Copilotライセンスを認識する
   4. Excelブック内でCopilotボタンおよびCopilot機能を利用できる
   5. Copilotによる編集結果が、OneDriveやSharePointへファイルをコピーすることなく、Box上の元ファイルへ直接保存される

   この機能が実現すれば、Boxを正式なコンテンツ管理基盤として維持しながら、Microsoft 365 CopilotのExcel機能を活用できます。また、ファイルの重複を防止し、BoxとMicrosoft 365を併用している企業の生産性を大きく向上させることができます。

   [English]

   We would like Microsoft 365 Copilot in Excel to be available when an Excel file stored in Box is opened and edited with Excel Online from the Box web application.

   Currently, users can open Excel files stored in Box using Excel Online and edit them collaboratively. However, the native Copilot functionality in Excel is not available or enabled for these files because the files are stored in Box rather than in OneDrive or SharePoint.

   This results in an inconsistent user experience:

   • Excel files stored in OneDrive or SharePoint can use the native Copilot features in Excel.
   • The same Excel… more
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   0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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9. box for capture: enable volume button to take photos

   Our workers where gloves and it's hard for them press the on screen button to take photos.
   I would like to be able to take photos with the volume button

   It seems to work the same way as described in a previous post, but it doesn't work with the BOX app version 7.2.0 on iOS 26.5.2.

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10. Support Custom Domain Authentication for Box Sign (DKIM / DMARC Alignment)

    Problem:
    Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

    Requested Feature:
    Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

    Impact:
    This is critical for enterprise customers who rely on Box Sign for external B2B contracts without missing important signature request notifications.

    Problem:
    Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

    Requested Feature:
    Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

    Impact:
    This is critical for enterprise customers who… more

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11. Need wider tables + notes

    Box Notes margins are very narrow, meaning that if I have a table with more than 3 columns, the table either starts to run off the visible page or I have to scroll on the table.

    Seeking: wider page margins when a table is introduced

    •  

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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12. Delete Notifications

    We love Box Shield, but one feature we see missing is delete notifications.
    If a user or service deletes a large amount of files, having a rea time notification would be valuable to troubleshoot and next steps.

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13. Network Connectivity Insights in Admin Console

    As an Admin, it would be useful to have network/connectivity insights available in the Admin Console for the identification of slow speeds / network issues across the tenant.

    This would allow the proactive investigation into network issues such as slow uploads/downloads and office-specific issues.

    4 votes

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14. box edit

    Detect whether Box Edit is running before prompting users to reinstall Box Tools

    Summary

    When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

    This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

    Steps to Reproduce

    Box Tools is installed and up to date.

    Box Edit is registered to start automatically with Windows.

    Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

    Open a file from the Box web interface.

    The browser repeatedly asks the user to install or update Box Tools.

    Actual Result

    Even after reinstalling the latest version of Box Tools, the browser continues to display the same installation prompt.

    If Box Edit is launched manually, the browser immediately detects it and file editing works normally.

    Expected Result

    Before prompting the user to reinstall Box Tools, Box should first check whether:

    Box Tools is installed.

    BoxEdit.exe is currently running.

    If Box Tools is installed but Box Edit is not running, display a message such as:

    "Box Edit is installed but is not currently running. Please launch Box Edit and try again."

    Benefits

    Prevents unnecessary reinstallation loops.

    Helps users identify the real cause immediately.

    Reduces support requests.

    Improves the overall user experience.

    Detect whether Box Edit is running before prompting users to reinstall Box Tools

    Summary

    When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

    This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

    Steps to Reproduce

    Box Tools is installed and up to date.

    Box Edit is registered to start automatically with Windows.

    Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

    … more

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15. Resolve the inconsistency in logo display between PC and mobile (responsive) views for the sidebar/header, and add a customization option fo

    [Title]
    Resolve the inconsistency in logo display between PC and mobile (responsive) views for the sidebar/header, and add a customization option for the mobile logo

    [Body]
    We would like to request an improvement to the logo display specifications in Box, as there is currently an inconsistency between the PC and mobile (responsive) views.

    Current situation:
    In the PC view, the Box logo is always fixed and displayed in the sidebar.
    In the mobile (responsive) view, the logo shown in the header switches from the Box logo to the company’s custom logo, resulting in an inconsistency in display and preventing the delivery of a unified brand experience to users.

    Request:
    Primary request
    We would like the logo displayed in the header for mobile view to be configurable from the admin settings, so that it can be set to one of the following: [Box logo / company logo / hidden].

    Secondary request
    If implementing the individual control described in the primary request is difficult, then at a minimum, we would like the display to be made consistent so that the same logo appears in both the PC view and the mobile view.

    Thank you for your consideration.

    ---

    (In Japanese/日本語)

    【タイトル】
    PCとモバイル（レスポンシブ）表示におけるサイドバー/ヘッダーのロゴ表示の不整合の解消、およびモバイルロゴのカスタマイズ機能の追加

    【本文】
    Boxのロゴ表示仕様について、PCとモバイル（レスポンシブ）で表示が異なる不整合があるため、機能改善を要望します。

    現状：
    PC表示のサイドバーは一律でBoxロゴが固定表示されます。
    モバイル（レスポンシブ）表示のヘッダーでは、Boxロゴから自社のカスタムロゴに表示が切り替わり、ユーザーに統一したブランド体験を提供できないという表示の不整合が起きています。

    要望：
    ・第1希望
    モバイル表示のヘッダーに表示されるロゴを、管理画面の設定項目から【Boxロゴ / 自社ロゴ / 非表示】のいずれかに制御・変更できるようにしてほしい。

    ・第2希望
    　第1希望の個別制御が難しい場合は、最低限PC表示とモバイル表示で同じロゴが表示されるよう、表示の整合性をとってほしい。

    よろしくお願いいたします。

    [Title]
    Resolve the inconsistency in logo display between PC and mobile (responsive) views for the sidebar/header, and add a customization option for the mobile logo

    [Body]
    We would like to request an improvement to the logo display specifications in Box, as there is currently an inconsistency between the PC and mobile (responsive) views.

    Current situation:
    In the PC view, the Box logo is always fixed and displayed in the sidebar.
    In the mobile (responsive) view, the logo shown in the header switches from the Box logo to the company’s custom logo, resulting in an inconsistency in display and preventing the… more

    4 votes

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16. Export all contents of a folder deleted from the trash to the User Activity Report.

    Currently, when a folder is purged from the trash, the information of the contents within it is not logged.
    This lack of evidence makes it difficult to conduct audits in cases of accidental deletion or security incidents, such as the risk of confidential data leaks.
    We strongly request the implementation of this feature so that we can accurately identify and verify exactly which contents have been permanently deleted.

    現在の仕様では、ごみ箱から削除するとフォルダ内のコンテンツ情報は出力されない認識です。
    誤削除やセキュリティインシデント（機密情報の流出リスクなど）が発生した際に監査する場合、
    完全削除の証明（エビデンス）の欠如してしまい証明が困難になることが予想されます。
    どのコンテンツが完全削除されたのかを確実に把握するためにも、本機能の実装をお願いしたいです。

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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17. Box Automate: Local time zone support for date variables

    We use Box Automate to move files into daily folders.
    Because date/time variables are evaluated in UTC, workflows that run around local midnight (for example in JST) sometimes create folders with the previous day’s date.
    We would appreciate it if you could add the following configuration options for the date/time variables used in folder and file names:

    　(1) Ability to specify a time zone (e.g., Asia/Tokyo)
    　(2) Ability to perform date/time arithmetic (e.g., adding +9 hours to UTC)

    ---

    ＜Box Automate：日付変数のローカルタイムゾーン対応の要望＞

    Box Automate でワークフロー実行日ごとにフォルダを作成・振り分けています。
    現在は日付／時刻変数が UTC 基準で評価されるため、JST など UTC 以外の地域では深夜帯の実行時に前日の日付フォルダが作成されてしまいます。
    フォルダ名・ファイル名用の日付／時刻変数について、以下を設定できる機能をご検討いただけますと幸いです。
    　
    　(1) タイムゾーンの指定機能（例：Asia/Tokyo）
    　(2) 日時演算機能（例：UTC に +9 時間）

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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18. Shared service account tenant isolation gap

    When an integration authenticates through one global service account instead of per-tenant identities, Box has no native way to enforce data separation between tenants or produce a per-tenant audit trail. The customer has to build that isolation and logging themselves outside of Box.

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    0 comments  ·  Developer Platform  ·  Edit…  ·  Delete…  ·  Admin →
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19. Accepting updated custom ToS on Box when navigating to certain links takes users to 404 page.

    Accepting updated custom ToS on Box when navigating to certain links takes users to 404 page. From our testing, these URLs include [subdomain].box.com/master and [subdomain].box.com/collections. As a workaround, we're directing users to go to main [subdomain].box.com URL, accept ToS, then navigate back to original URL. Please fix this as it's annoying and unnecessary.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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20. Allow automate to apply to multiple folders

    I would like for the ability to create one Automate workflow and apply it to multiple folders I choose. Currently, I have to create a separate Automation workflow for each folder and if I need to update the workflow I would need to go back and update all of them which could lead to mistakes.

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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