Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9778 results found
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Utilizing Photoshop and Illustrator Files Without Box Drive
Currently, files that use external references (links) in Photoshop and Illustrator cannot access those references when opened directly from Box. Our company handles a large number of such files, but due to security concerns, we have not enabled Box Drive, which has hindered our effective use of Box. If external references could be utilized without Box Drive—similar to how Excel handles them—it would significantly enhance our ability to leverage Box.
1 vote -
Add tag support for OSX files in Box Drive
File color labels (tags) in OSX do not work on Box Drive.
Competing cloud storage platforms (like Dropbox) easily handle this.
In a MacOS team production workflow, tags are essential for production processes. Labels allow effortless communication to other team members on the status of file production. This is an industry-standard way of working which is totally broken in Box Drive.
Please review the many MANY past requests for this feature in these forums. It is a long-standing issue that deserves attention!
2 votes -
Consider making sections of a Box Hub linkable so you can share a specific section with a user’s instead of the entire hub.
It would helpful to make specific areas of a Hub linkable to highlight specific sections. Thank you.
2 votes -
Create a Hub Restriction for Box Shield
Add the ability to apply a Hub restriction (e.g., prevent content from being added to a Hub) in Shield. Users would be able to apply the Hub restriction within an access policy based on a classification label or content type. This would prevent unintentional internal and external access to content in a Hub and reduce confusion for external users that may be blocked from accessing content in a Hub due to other Shield external collaboration restrictions. This would be especially helpful for highly regulated industries like public sector agencies, government contractors, and financial services.
1 vote -
Admin-controlled AI model governance
Public sector and other regulated customers need stronger admin governance over Box AI model behavior. While admins can select a primary AI model today, they cannot control what happens if that model becomes unavailable. For FedRAMP, CJIS, and procurement-constrained environments, automatic failover to an unspecified model introduces compliance and risk concerns. Box should allow admins to select a primary (default) AI model, restrict usage to an approved model list, and explicitly define fallback behavior if the primary model goes down: either fail over to an admin-approved backup model or automatically disable Box AI. That the list of AI Providers in…
29 votes -
Upload Email Address Lookup Tool
Similar to the shared link lookup feature in the Content Manager, I need the ability to search for an Upload Email Address to find out what folder that email is pointing to.
There have been numerous times when I've been asked as the Box Admin to trace which folder an upload email addresses was enabled on. This is very difficult to determine as you have to first have an example of an attachment name that may have been uploaded previously, and then search for that file to find the folder it was posted to, and then view that folder's settings…
1 vote -
Add New Trigger under Signing Events for "Reassign Request"
There are times when our users would like a recipient, who is not part of the signing chain, added as a CC if a document is reassigned to a different signer. It would be nice to have a new trigger option under Relay/Workflow /Signing Events for "Reassign Request" where, if a document is reassigned, we could add an Outcome that would Send a Notification to a particular acct.
1 vote -
Add File Filtering Options in Box AI Hubs
<Current Challenge>
In some cases, it can be difficult to ensure that the most relevant files are referenced when generating answers in Box AI Hubs.<Suggestion>
It would be very helpful to have options to filter which files are referenced, such as:
-Limit by upload date
-Restrict to files in specific folders within the Hub
These features would improve usability and help users get more accurate answers.<タイトル>
Box AI Hubsで参照ファイルを絞り込む機能の追加要望<現状の課題>
Box AI Hubsで回答を生成する際、最も関連性の高いファイルを確実に参照するのが難しい場合があります。<改善要望>
以下のような参照ファイルの絞り込み機能があると便利です：
-アップロード日時で参照対象を制限する
-Hub内の特定フォルダにあるファイルだけを参照する
こうした機能により、回答の精度と利便性が向上すると考えます。1 vote -
Enable Deep Research Mode for Box AI Hubs
<Current Observation>
Box AI Hubs provides fast responses, which is great. However, for complex queries, users sometimes need more comprehensive and well-rounded answers.<Suggestion>
It would be helpful to have an optional "Deep Research" mode, similar to ChatGPT's approach, where the system takes more time (even up to 30 minutes) to review all relevant files in the Hub and generate a deeper, more thorough response.
This feature would make Box AI Hubs significantly more useful for detailed research and decision-making.<タイトル>
Box AI HubsにDeep Researchモードを追加してほしい<現状の課題>
Box AI Hubsは回答生成が速く便利ですが、複雑な質問に対しては、より総合的で深い回答が求められる場合があります。<改善要望>
ChatGPTの「Deep Research」モードのように、時間がかかっても（例：30分程度）、Hub内の関連ファイルをより広く確認し、深い回答を生成するオプションがあると非常に助かります。
この機能により、Box AI Hubsは詳細な調査や意思決定において、さらに有用になると思います。4 votes -
Disable downloading of files to those not on an Allow List
I have files I want hiring managers to see but not download. Give me the option (on files or folders) to allow/disallow downloading. Also, when a person wants to download, have it email me for permission of a one-time download or adding an email address to an Allow list if that person logs into Box.
1 vote -
Cannot move files within Box when the file version is large
We hope to resolve the issue where files cannot be moved once the file version reaches a certain number.
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ファイルバージョンが一定数に達するとファイルの移動が行なえなくなる問題について解消を希望します。4 votes -
Cannot select text in Box preview screen
When previewing a file, attempting to select text within the file results in a state where a yellow frame is being specified instead, making it impossible to select the text. I would like this to be fixed so that text selection is possible.
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ファイルをプレビューした際、ファイル内のテキストを選択しようとしても黄色の枠を指定する状態となりテキストの選択が行なえないので、選択できるよう改修を希望します。3 votes -
Regarding Preview of msg Files Stored on Box
I would like to request a fix for the issue where, when an msg file is stored, the preview continues to display the initially uploaded content even after the file's content has been updated.
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msgファイルを格納した際、その後ファイルの内容がアップデートされても最初にアップロードされた内容でプレビューが表示されてしまう問題について改修を希望します。3 votes -
Cannot permanently delete a file with a retention policy before its expiration date (immediately)
Please enable immediate deletion for files that have a retention policy set for a specific period.
Additionally, there is an issue where files remain accessible via shared links until the retention policy period expires, so we would like to request implementation of a feature that disables shared links for items that meet specific conditions.
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特定期間のリテンションポリシーが設定されたファイルに対し、即時削除が行なえるようにしてください。
また、リテンションポリシーの期間満了までの間、共有リンクからアクセスできてしまう問題が発生していますので、特定の条件をもとに条件を満たしたアイテムの共有リンクを無効化する機能の実装を希望します。2 votes -
Improved LFO operation stability
There was a case where the upload process failed due to an error in LFO internal processing. We request the implementation of measures to improve the stability of LFO processing.
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LFO内部処理のエラーによりアップロード処理が失敗したケースがありました。LFO処理の安定性向上施策の実施を希望します。4 votes -
Display of account name when approval task or Box Relay creator user is deleted
After an account is deleted, the user who created an approval task is displayed as "Previous Collaborator," making it impossible to verify the approval status at that time. Please change this so that the username from that time continues to be displayed even after the account is deleted.
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アカウント削除後に承認タスクを作成したユーザが「以前のコラボレータ」と表示されてしまい、当時の承認状況を確認できないため、アカウント削除後も当時のユーザ名が表示され続けるよう変更してください。4 votes -
About the inconvenience of Explorer-style display
When I open a folder and find that it doesn’t contain what I’m looking for, I press Backspace to return to the parent folder. However, in Explorer view, the folder I just opened ends up hidden just above the visible area. This is extremely inconvenient.
Why does the system place the folder I just opened in a position where it’s hidden above? It would make sense to keep the previous window state as it was, or at least move the recently opened folder to the top of the visible list. But hiding it above makes no sense at all. Please…1 vote -
Update Box AI Studio configuration
Update AI Studio configuration in the admin console to be consistent with other AI features and features in Box to have the option for Enable for all, Disable for all, Enable for specific users, and disable for specific users
5 votes -
Custom Branding - Embeddable Box AI for Hubs
Please add custom branding options to the new Embed Hub / AI Chat Widget feature. Creating simple hub-grounded chatbots that can be embedded in intranet sites are powerful but for some customers require that they can control the branding like text and colors to stay within guidelines, for instance: instead of the default "Welcome to Box AI" text and logo.
Feature: https://support.box.com/hc/en-us/articles/46740710883859-Embeddable-Box-AI-for-Hubs-Q-A
6 votes -
Desktop App
Create an integrated, Cursor-style desktop workspace for Box customers that provides unified search (including content and metadata), rich previews, and native file management across Box and connected storage — reducing context switching and improving productivity.
Key features
1. Universal natural-language search with advanced filters, including metadata search (tags, custom fields, dates, owner, classifications)
2. Instant previews and content summaries for documents, PDFs, images, and presentations
3. Direct file actions: move, copy, rename, delete, share, and bulk operations
4. Contextual suggestions and one-click automations (for example, auto-move based on keywords or metadata rules)
5. Permission-aware UI with activity feed and audit…3 votes
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