Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9734 results found
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4 votes
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Unable to see folders users have access to through Group invitations
A group is given access to a folder on Box (ie Project A). When the admin views what folders a specific user in Project A has access to, it does not show the collaborated folder for Project A
4 votes -
New 'Limited' Content Manager Permission - No ability to preview or download files/folders
A new co-admin option that's more even more restrictive than the current 'View users' content' Content Manager role with the following abilities:
--View users (like currently possible)
--Browse user folder trees (like currently possible)
--View file properties (uploaded, version #, modified, name, description, etc.)
--View collaborators on folders and add new collaborators to folders
--NO ability to preview or download files or folders (this is the critical item that's missing currently for Coke as even the 'view' Content Manager role currently allows the co-admin to preview and download files/folders)This could possibly also be solved by breaking up the Content…
4 votesWe may tackle this as we look at a broader re-work of Content Manager.
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Bulk Edit - Add Ability to Change Primary Email Addresses
Bulk Edit currently allows admins to change various settings for users, but it does not allow the admin to 'bulk edit' the primary email addresses for their users. This functionality would be handy in various scenarios, including when a company goes through an email domain change.
Right now, customers must come to Box (Customer Success) to have us run scripts in Internal Admin to do bulk email changes as we do not have this feature natively in Bulk Edit within the Admin Console.
4 votes -
4 votes
The User Filter is built to only look at the list of current, managed users, so it would be quite difficult to include deleted users.
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Report on who deleted from trash
Currently we have configured our Box instance to disallow end users to delete files, only for Admins and not even auto-delete items after X days. However, we are looking for some record/log of this.
4 votesIt will be super helpful to understand the business impact to report on who deleted from trash. At this moment, admins can configure rules to delete trash after a certain period time. This doc would be helpful: https://community.box.com/t5/Managing-Files-and-Folders/Trash/ta-p/19212
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Feature Request: Increase Prompt Length Limit for AI Ask Prompt API
Hi Box Team,
We are using the AI Ask Prompt API (post-ai-askprompt), and the current 10,000-character prompt length limit is proving to be too restrictive for practical AI use cases.
Reference: https://developer.box.com/reference/post-ai-askprompt
Many scenarios—such as working with long documents, adding sufficient context, or giving detailed instructions—require longer prompts. With the current limit, important context must be truncated, which often reduces response quality.
Request: Increase the maximum prompt length
Expanding this limit would significantly improve the usability and value of Box AI for developers and enterprise workflows.
Thank you for considering this feedback.
3 votes -
Convert Box Drive File to Box Link when Emailing Copy of File
We use Box to store company documents, and most people prefer to work with the Box files natively on Windows via Box Drive. The issue is when someone wants to circulate a copy of a file stored on box. The standard practice is to drag a copy of the document from Windows Explorer to an Outlook email. This results in a copy of the document, so future collaborators are not editing the Box document, but rather a copy.
This is a common feature in most established DMS products, where the user is asked if they want to upload the actual…
3 votes -
New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state
Problem (What problem could Box solve for you?)
When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think…3 votes -
Ability to change delete and transfer folder description
Currently, after a user is deleted and their content is transferred, the folder their content is transferred to has a Folder Description that reads: "This folder contains files previously owned by <user>, and were transferred to you by your enterprise administrator. If you have any questions, please contact <Name and Email Address of Enterprise Admin>."
Since many large customers don't have a single user monitoring the enterprise Admin email, it would make more sense for them to be able to edit this description to include their internal support helpdesk email alias instead of the primary admin
3 votes -
Automatic Approval Removal When Deleting Apps
Since the maximum number of app approvals is limited to 100, periodic deletion of apps is required. However, at present we must request Box to perform these deletions.
We’d like both JWT and OAuth authentication to automatically revoke authorization when an app is deleted in the developer console.
If the service account owns any content, we would like a dialog similar to the one shown when deleting a user, allowing us to choose whether to move or delete the content.
アプリ承認の上限数が100であるため、定期的な削除が必要ですが、現状はBoxに依頼をする必要があります。
JWT 認証と OAuth認証の両方で、開発者コンソールでアプリを削除したときに自動的に承認を削除するようにして欲しいです。
もしサービスアカウントがコンテンツを持っている場合は、ユーザーの削除と同様のダイアログを表示してコンテンツを移動、削除どちらかを選択させたいです。3 votes -
The ability to merge PDFs in Box
We would like to request the ability to merge multiple PDFs in Box to achieve parity with Microsoft SharePoint Online and One Drive.
Merge and extract PDF files: https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/merge-extract-pdf?view=o365-worldwide
3 votes -
Shield - Download and Navigate to a file directly from a Malicious Content Shield Alert
For the Malicious Content rule, it should be possible to download a malicious file directly from a Shield Alert for sandboxing without having to search for it.
Also, an admin who has Content Manager access should be able to click a button within the alert and navigate to the file in the Content Manager to manage it.
3 votes -
Cannot select text in Box preview screen
When previewing a file, attempting to select text within the file results in a state where a yellow frame is being specified instead, making it impossible to select the text. I would like this to be fixed so that text selection is possible.
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ファイルをプレビューした際、ファイル内のテキストを選択しようとしても黄色の枠を指定する状態となりテキストの選択が行なえないので、選択できるよう改修を希望します。3 votes -
Regarding Preview of msg Files Stored on Box
I would like to request a fix for the issue where, when an msg file is stored, the preview continues to display the initially uploaded content even after the file's content has been updated.
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msgファイルを格納した際、その後ファイルの内容がアップデートされても最初にアップロードされた内容でプレビューが表示されてしまう問題について改修を希望します。3 votes -
counter for number of files selected so that users get warned / prevented from selecting over 20k files for a hub
"Wanted to flag an additional item as a requested enhancement from our team - for the widget to select files / folders to ultimately create a hub; it would be nice to have a counter for number of files selected so that users get warned / prevented from selecting over 20k files for a hub"
3 votes -
Cross-search across multiple Hubs
Desired Capability:
Enable searching across multiple Box Hubs simultaneously.Goal:
To reduce the effort required for users to manually select specific Hubs, streamlining the search experience.3 votes -
Ability to Select the AI Processing Region
We would like to request the ability to select the region where AI processing is performed.
Some customers in Japan — especially in regulated industries — require that AI processing be executed within the Japan region as a prerequisite for using AI features.To drive broader AI adoption among financial institutions and other highly regulated customers, this capability is essential.
3 votes -
Increase the heading hierarchy in BoxNotes
Increase the heading hierarchy in BoxNotes
Currently, the heading hierarchy in BoxNotes can only be expanded up to levels 1 to 3.
There are many cases where BoxNotes is created with more than three headings.
It is inconvenient that the formatting cannot be consistent because the number of heading levels cannot be increased, and that the table of contents cannot reflect all headings.
Please allow the table of contents to display headings of the 4th, 5th levels and beyond when viewed.BoxNotesの見出しの階層を増やす
現在、BoxNotesの見出しの階層はレベル1から3までしか展開できません。
BoxNotesが3つ以上の見出しで作成される場合が多くあります。
見出しのレベル数を増やせず、書式が一貫しないことや、目次にすべての見出しが反映されないことは不便です。
閲覧時に第4、第5レベル以降の見出しも目次に表示できるようにしてください。BoxNotesの見出しの階層を増やす
3 votes -
Match between Box AI for Hubs answers and reference information
The reference information displayed in the responses of Box AI for Hubs is sometimes inaccurate, and the links between the response content and the reference information may differ.
Since I went to the trouble of asking a question, if the link to the file is different, I have to search for the file within Hubs, so I want the accuracy improved so that the answer content and the reference link match.-in Japanese-
Box AI for Hubsの回答で表示される参考情報の精度が低く、回答内容と参考情報のリンクが異なっていることがあります。せっかく質問したのにファイルへのリンクが異なっているとHubsの中からファイルを探さなくてはいけないので、回答内容と参考情報のリンクが合致するように精度をあげてほしい。3 votes
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