Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10097 results found
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Audit log for changes to Hub settings.
I would like changes to the “Hubs Global Presets” or “Hub Settings” to be recorded in the security log.
Even if we apply restrictions on collaboration and shared links, there is currently no way to trace what happened when those restrictions are somehow removed. From a security and compliance standpoint, not being able to review an audit trail of these operations poses a significant risk.（日本語）
「Hubs全体のプリセット」もしくは「Hubsの設定」を変更した際、セキュリティログに記録してほしいです。
コラボレーションや共有リンクに制限をかけていても、何らかの理由でその制限が外れてしまった場合、現状では経緯を追跡する手段がありません。セキュリティやコンプライアンスの観点から、これらの操作履歴を確認できないことは、非常に大きなリスクです。8 votes -
Metadata attribute update
As the increased use of metadata becomes popular, it would be great to have updates attributes in the metadata templates automatically update in the file requests/ forms or metadata options where they are being used.
Currently, in files requests and forms the metadata templates needs to be manually updated in the designated forms, which can be hard to track.
Request: metadata updates to attributes to be dynamically updated in their embedded/ functionality locations
12 votes -
Enable True/False Metadata Mapping for Checkboxes and Radio Buttons in Box Forms
Description:
Today in Box Forms, checkbox and radio button inputs are not natively mapped to Boolean metadata fields (true/false or yes/no), which limits the ability to trigger workflows or create metadata-driven views based on user responses.Feature Request:
Allow checkboxes and radio buttons in Box Forms to map directly to Boolean metadata fields:If a checkbox is checked, metadata should reflect “true”; if unchecked, “false.”
For yes/no radio button questions, allow mapping directly to true/false metadata fields.
Impact & Value:
Streamlines workflow automation with Box Relay (e.g., trigger based on form input).
Enables metadata-driven views (e.g., show only records where “Sensitive Data” = true).
Reduces reliance on workarounds to parse and apply Boolean logic from form responses.
Supports regulated and high-volume environments with binary decision routing needs.
Example Use Case:
In a procurement request form, checking a box labeled “Over $10,000?” would automatically set metadata to “true” and trigger an approval chain through Box Relay.Description:
Today in Box Forms, checkbox and radio button inputs are not natively mapped to Boolean metadata fields (true/false or yes/no), which limits the ability to trigger workflows or create metadata-driven views based on user responses.Feature Request:
Allow checkboxes and radio buttons in Box Forms to map directly to Boolean metadata fields:If a checkbox is checked, metadata should reflect “true”; if unchecked, “false.”
For yes/no radio button questions, allow mapping directly to true/false metadata fields.
Impact & Value:
Streamlines workflow automation with Box Relay (e.g., trigger based on form input).
Enables metadata-driven views (e.g., show only records where…
61 votes -
"Select All" option in Map Data
In the Map Data screen when configuring a Box Shuttle Analysis job, it would be useful to have a "Select All" option rather than having to select one-by-one from the list.
3 votes -
Allow separate collaboration and shared link controls for Box Automate and AI Home
Currently, the following Enterprise Setting controls both Box Automate workflow sharing and sharing of content located in AI Home session folders.
Enterprise Settings > Content & Sharing > Additional Collaboration Configuration
Our organization would like to apply different sharing policies to Box Automate and AI Home.
Box Automate
・Allow workflows to be shared between managed users within our organization
・Prevent workflows from being shared with external users
AI Home
・Prevent collaboration on content created or uploaded in AI Home session folders, including Notes containing saved AI responses, for both internal and external users
・Prevent shared links from being created for this contentHowever, the current configuration requires us to choose between the following options:
・When “Restrict all collaboration and shared links” is selected, sharing of AI Home-related content can be restricted for both internal and external users, but Box Automate workflows cannot be shared with managed users.
・When “Restrict external collaboration and public shared links” is selected, Box Automate workflows can be shared with managed users, but internal collaboration on AI Home-related content remains available.As a result, we cannot implement our desired configuration:
・Box Automate workflows can be shared between managed users.
・AI Home-related content cannot be shared with either internal or external users.Box Automate and AI Home have different purposes and sharing requirements. To enable organizations to use Box Automate collaboratively while maintaining strict controls over AI Home-related content, we request separate administrative settings for the following:
1.Sharing of Box Automate workflows
2.Collaboration on content and Notes located in AI Home session folders
3.Shared link creation for content and Notes located in AI Home session foldersOur desired configuration is:
・Box Automate: Allow workflow sharing with managed users
・Box Automate: Prevent workflow sharing with external users
・AI Home-related content: Prevent collaboration with all users, including managed users
・AI Home-related content: Prevent shared link creationSeparating these settings would allow organizations to securely collaborate on Box Automate workflows while continuing to restrict the sharing of AI Home-related content.
現在、Enterprise設定の以下の項目により、Box Automateのワークフロー共有と、AI Homeのセッションフォルダ配下にあるコンテンツの共有が同一の設定で制御されています。
Enterprise設定 ＞ コンテンツと共有 ＞ 追加のコラボレーション構成
当組織では、以下のように機能ごとに異なる共有制御を行いたいと考えています。
Box Automate
・管理対象ユーザー間でワークフローを共有可能としたい
・外部ユーザーへのワークフロー共有は許可しない
AI Home
・セッションフォルダ配下に作成またはアップロードされたコンテンツ、およびAI回答を保存したNotesについて、組織内外を問わずコラボレーションを制限したい
・同コンテンツについて、組織内外を問わず共有リンクの作成を制限したいしかし、現在の設定では、以下のいずれかを選択する必要があります。
・「すべてのコラボレーションと共有リンクを制限する」を選択すると、AI Home関連コンテンツの組織内外への共有を制限できますが、Box Automateのワークフローも管理対象ユーザーへ共有できません。
・「外部のコラボレーションと公開共有リンクを制限する」を選択すると、Box Automateのワークフローを管理対象ユーザーへ共有できますが、AI Home関連コンテンツについても組織内でのコラボレーションが可能となります。このため、当組織が希望する以下の状態を実現できません。
・Box Automateのワークフローは、管理対象ユーザー間で共有可能
・AI Home関連コンテンツは、組織内外を問わず共有不可Box AutomateとAI Homeでは、共有を許可する目的や対象が異なります。セキュリティを維持しながらBox Automateを組織内で活用できるよう、以下の設定を分離し、それぞれ個別に制御できるようにしていただきたいです。
- Box Automateのワークフロー共有に関する設定
- AI Homeのセッションフォルダ配下にあるコンテンツおよびNotesのコラボレーションに関する設定
- AI Homeのセッションフォルダ配下にあるコンテンツおよびNotesの共有リンクに関する設定
希望する設定例は以下のとおりです。
・Box Automate：管理対象ユーザーへの共有を許可
・Box Automate：外部ユーザーへの共有を禁止
・AI Home関連コンテンツ：管理対象ユーザーを含むすべてのユーザーへのコラボレーションを禁止
・AI Home関連コンテンツ：共有リンクの作成を禁止機能ごとに設定を分離することで、AI Home関連コンテンツに対する共有制限を維持しながら、Box Automateのワークフローを組織内で安全に共同利用できるよう、製品の改善を希望します。
Currently, the following Enterprise Setting controls both Box Automate workflow sharing and sharing of content located in AI Home session folders.
Enterprise Settings > Content & Sharing > Additional Collaboration Configuration
Our organization would like to apply different sharing policies to Box Automate and AI Home.
Box Automate
・Allow workflows to be shared between managed users within our organization
・Prevent workflows from being shared with external users
AI Home
・Prevent collaboration on content created or uploaded in AI Home session folders, including Notes containing saved AI responses, for both internal and external users
・Prevent shared links from being created for…3 votes -
Session Folder Picker Not Visible at Session Start in Box AI Home
The Session Folder picker in Box AI Home does not appear until activity begins in the session and Box AI creates the dedicated Session Folder. We understand that this behavior is currently by design.
However, users must first submit a placeholder message before they can view or change the Session Folder location. It would be helpful for the Session Folder picker to be visible and available at the beginning of the session so users can select the intended folder before submitting their first prompt.
4 votes -
Automate: Request for Copy Feature for Approval Tasks
When defining Outcomes in Box Automate, the copy function is useful for cases where similar outcomes need to be set up repeatedly within the same flow, for example when creating a flow that requires multiple rounds of approval, where there is likely to be considerable demand for this capability.
Currently, however, this option is not available for Approval Tasks, as the copy icon does not appear when the outcome type is an Approval Task.
It would be helpful if Approval Tasks could also support the same copy functionality as other outcome types.(日本語)
Box Automateで結果を定義する際、同じフロー内で類似の結果を繰り返し設定する必要がある場合にコピー機能が便利です。例えば、複数回の承認が必要なフローを作成する場合、この機能の需要はかなり高いと考えられます。しかし現時点では、結果が承認タスクの場合はコピーアイコンが表示されないため、コピー機能を利用できません。
承認タスクについてもほかの結果と同様にコピー機能がサポートされると、とても助かります。
6 votes -
Dynamic approving
Customer has a workflow which requires 2 out of 3 stakeholders to approve a document before it progresses. Asking the product team to provide dynamic approval so, for example, when one stakeholder approves a document, the the workflow progresses to require one of the remaining assignees to approve the document.
6 votes -
Allow retention policies to dispose content to Trash, not only permanently delete
Please allow a retention policy disposition of Delete (move to Trash), not only Permanently delete.
Background: With permanent deletion, content can be removed without anyone noticing, so we may not detect that it has been deleted.
3 votes -
Movable preview screen toolbar
When the preview screen is opened, a toolbar appears at the bottom of the screen showing the zoom factor and page number, but since it is fixed at the bottom of the page, the preview screen is partially hidden in some documents, making it difficult to see.
If this toolbar could be temporarily hidden or moved, it would make the preview screen easier to see.（日本語）
プレビュー画面を開くと、画面下に拡大率やページ数が表示されているツールバーが表示されるかと思いますが、
ページの下に固定されているため、ドキュメントによってはプレビュー画面が一部隠れてしまい、見づらいです。
このツールバーを一時的に隠したり、移動できるようにすれば、
プレビュー画面がより見やすくなると思うので、改善を希望します。49 votes -
Add VTT (transcript) file support to Box AI
Request:
Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.Reasons:
VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
Leaving this data unusable is a major lost opportunity for Box AI's value.Nice to have:
VTT preview support in Box Preview.
要望：
Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。理由：
VTT は Zoom と Microsoft Teams のデフォルトのトランスクリプト形式であり、すでに大量の VTT ファイルが Box に蓄積されている。
トランスクリプトには意思決定・アクションアイテム・顧客の声・Q&A など価値の高い情報が含まれるが、現状 Box AI は一切読み込めない。
このデータを活用できないことは、Box AI の価値にとって大きな機会損失。あると嬉しい：
Box Preview での VTT 表示対応。Request:
Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.Reasons:
VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
Leaving this data unusable is a major lost opportunity for Box AI's value.Nice to have:
VTT preview support in Box Preview.
要望：
Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。理由：
VTT は Zoom と Microsoft…5 votes -
Request for Improvement of the “People with the Link” Feature in Box
Request for Improvement of the “People with the Link” Feature in Box
We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.
At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the use of this feature due to concerns over security management.
Furthermore, when compared with other file transfer services, the People with the link option provides somewhat limited functionality for securely sharing files with users or organisations that do not have a Box subscription. Consequently, some organisations opt to use existing external file transfer services instead of relying on the People with the link feature.
For these reasons, we would like to propose the implementation of the following enhancements.
- Enable password protection for the “People with the link” option. ※No further action should be required from the user.
- The generated “People with the link” URL can then be sent to the recipient via email or other means.
- When the recipient accesses the link, they are prompted to enter their email address in order to receive the password.
- The recipient receives the password notification via email and enters it on the access page.
- After entering the password, the recipient is granted permission to view and download the file.
By providing the above functionality, it would become possible—through administrative console activity logs—to identify, via email address, who accessed or downloaded files shared through the “People with the link” option and when.
This would enable organisations to verify that files have not been downloaded by unintended recipients, thereby strengthening overall information security management.
＜日本語＞
共有リンク機能にて「リンクを知っている全員」を設定し、パスワード設定を有効化した場合の機能改善を提案します。本来、「リンクを知っている全員」はBoxのアカウント持たない組織または人達にファイル送信する際に利用され、ファイル転送サービスの代替方法として活用を提案するものです。
しかしながら、「リンクを知っている全員」のパスワード設定は、共有リンクを作成した本人がパスワードを任意で設定する必要がありとても操作が煩雑です。
また、パスワードを設定したとしても別のメールで連絡をしなくてはなりません。
更に、送信した相手が本当に参照したのか、ダウンロードをしたのか知る方法もないためセキュリティの観点から、ファイル転送サービスを利用した方が安全にファイル送信できると判断し、利用を禁止している組織も多いはずです。そのため以下のような機能を提供するのが良いと考えています。
１．「リンクを知っている全員」を設定。パスワードの有効化を設定。
※ユーザーの操作はここまで２．上記で生成された共有リンクのURLをメール等で相手に送信
３．メール受信者は、共有リンクにアクセスするとパスワードを送信するためメールアドレスの入力が求められる。
４．メールアドレスを入力すると、入力したメールアドレスにパスワードが送信される。
５．受信したパスワードを入力するとファイルを参照またはダウンロードできるようになる。
上記の機能を提供することで、「リンクで知っている全員」でファイルを送信したとしても、入力されたメールアドレスをログで確認できるようにすることで、いつ誰がファイルを参照しダウンロードしたのか管理コンソールのレポート機能で確認できるようにすることで、意図しない相手がダウンロードしていないかチェックすることも可能となり、組織全体のセキュリティ強化に繋がると考えます。
Request for Improvement of the “People with the Link” Feature in Box
We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.
At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the use…
22 votes -
Request for Flexible Report Output Naming and Folder Configuration
We would like to request enhanced flexibility in report output management.
Specifically:1.The ability to assign arbitrary names to report output files
2.Support for adding dynamic variables (e.g., date) to file names
3.The ability to specify separate output folders for each report definitionThese enhancements would improve usability and enable more efficient organization and management of report outputs.
5 votes -
Ability to log and review user-entered prompts in Box AI
After deploying Box AI to users, it would be very helpful to have the ability to log and review the prompts that users enter.
This would support security and compliance needs, such as detecting potential malicious usage and enabling proper auditing when required.Since Box is a platform where sensitive and confidential information is often stored, having this capability is important for safely leveraging AI features.
55 votes -
Box AI Access to Public Internet
Ability for Box AI to search the public internet
4 votes -
Changing the severity of Box Shield threat detection alerts by file extension
I would like to be able to notify administrators of Box Shield threat detection alerts with different severity levels depending on the file extension.
Under the current specification, severity levels are configured per threat detection rule, but there is a demand to set severity levels based on file extensions.
e.g.) setting EXE files to "Critical", ZIP files to "High", and XLSX or PDF files to "Low".2 votes -
Track the exact file version that was previewed or downloaded
When a file has multiple versions, we need to know exactly which version was previewed or downloaded.
Today, the Activity Report shows that a preview or download took place, but it does not identify the specific file version involved. This makes it difficult to confirm what content was viewed or shared, especially when investigating incidents, responding to audit requests, or checking whether the correct version was delivered to a customer or partner.
Feature request: Please include the file version number, and ideally the version ID, in the event details for preview and download activities. This information would be especially valuable in the Activity Report, and would also be helpful in the Events API and other audit logs.
Being able to trace who previewed or downloaded which version would improve auditability, accountability, and confidence in Box as a secure content platform.
(Japanese)
プレビュー・ダウンロードされたファイルバージョンを特定したいファイルに複数のバージョンが存在する場合、どのバージョンがプレビューまたはダウンロードされたのかを正確に確認できるようにしてほしいです。
現在のアクティビティレポートでは、プレビューやダウンロードが実行されたことは確認できますが、操作対象となったファイルのバージョンまでは分かりません。そのため、インシデント調査や監査対応、顧客・取引先へ正しいバージョンを共有できたかの確認において、実際に閲覧・取得された内容を特定することが困難です。
要望: プレビューおよびダウンロードのイベント詳細に、ファイルのバージョン番号、可能であればバージョンIDも記録してほしいです。特にアクティビティレポートで確認できると助かります。また、Events APIやその他の監査ログでも取得できると、より幅広い運用に活用できます。
「誰が」「どのファイルの」「どのバージョンを」プレビューまたはダウンロードしたのかを追跡できれば、監査性や説明責任が向上し、Boxをより安心して利用できるようになります。
When a file has multiple versions, we need to know exactly which version was previewed or downloaded.
Today, the Activity Report shows that a preview or download took place, but it does not identify the specific file version involved. This makes it difficult to confirm what content was viewed or shared, especially when investigating incidents, responding to audit requests, or checking whether the correct version was delivered to a customer or partner.
Feature request: Please include the file version number, and ideally the version ID, in the event details for preview and download activities. This information would be especially valuable…
2 votes -
Edit right-click action items when using the desktop app.
It would be really helpful to have the ability to customize which Box actions appear in the Finder right-click menu when using Box Drive on macOS. Currently, Box adds a large number of actions, which makes the context menu feel cluttered and pushes frequently used Finder actions further down. I’d like to be able to selectively enable or disable individual Box actions—for example, keeping “View on Box.com,” “Make Available Offline,” and “Copy Shared Link,” while hiding options like “Create a Box Note,” “Create a Box Canvas,” or “Search in this Folder.”
2 votes -
Increase the Maximum Number of Actions per Box Automate Workflow
{English}
We would like to request an increase in the maximum number of actions that can be executed within a single Box Automate workflow.Currently, the limit is 200 actions per workflow execution. However, based on real customer business requirements, some workflows are reaching this limit and cannot be fully implemented within the current constraints.
Increasing the limit to approximately 2,000 actions would address these use cases and enable customers to automate larger-scale business processes without requiring complex workarounds or workflow redesign.
This request was submitted based on customer feedback.
====
{Japanese}
Box Automateワークフローで一度に実行できるアクション数の上限拡張を希望します。現在、1回のワークフロー実行で利用できるアクション数は200に制限されています。しかし、実際の顧客業務要件を考慮すると、この上限に達してしまい、実現できないフローが存在します。
上限を2,000アクション程度まで拡張いただけると、このようなユースケースに対応でき、大規模な業務プロセスをワークアラウンドや複雑なフロー分割なしで実装できるようになります。
本要望は顧客からのフィードバックに基づくものです。
5 votes -
Box Drive Cloud Files: Selecting the Cache Storage
With the release of Box Drive Cloud Files, the specification for where the Box Drive cache is stored has been changed:
Traditional Box Drive: C:\Users<USERNAME>\AppData\Local\Box\Box\cache
Box Drive Cloud Files: Same folder as Box Drive
In our company, we have changed the Box Drive mount location and are operating with a reduced capacity on that mounted drive. Due to the above specification change, upload errors caused by insufficient space are occurring.
It is not realistically possible to re-image all corporate users’ PCs and change their storage capacities. A forced migration to Box Drive Cloud Files would therefore impact all users in our organization and could potentially lead to a decline in Box usage.
We strongly request the addition of a feature in Box Drive Cloud Files that allows us to select the cache storage location on the C drive, as was possible with the previous specification.
[Box Drive Cloud Files：キャッシュ保存先の選択]
Box Drive Cloud Filesのリリースにより、Box Driveのキャッシュの保存先が仕様変更されました。
・従来のBox Drive：C:\Users<USERNAME>\AppData\Local\Box\Box\cache
・Box Drive Cloud Files：Box Driveと同じフォルダ内社内ではBox Driveのマウント先を変更しており、マウント先の容量を少なくして運用しています。
上記の仕様変更の影響で、容量不足によるアップロードエラーが発生しています。
社内のユーザーすべてのPCで再キッティングと容量変更をすることは現実的に不可能となり、
Box Drive Cloud Filesへの強制移行は社内のすべてのユーザーに影響が出るため、Boxの利用率低下につながりかねません。従来の仕様と同じように、Box Drive Cloud Filesでもキャッシュの保存先をCドライブに選択できる機能の追加を強く要望します。
With the release of Box Drive Cloud Files, the specification for where the Box Drive cache is stored has been changed:
Traditional Box Drive: C:\Users<USERNAME>\AppData\Local\Box\Box\cache
Box Drive Cloud Files: Same folder as Box Drive
In our company, we have changed the Box Drive mount location and are operating with a reduced capacity on that mounted drive. Due to the above specification change, upload errors caused by insufficient space are occurring.
It is not realistically possible to re-image all corporate users’ PCs and change their storage capacities. A forced migration to Box Drive Cloud Files would therefore impact all users in…10 votes
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