10093 results found

1. Box Doc Gen Outcome Doesn't Keep Values

   Using the Doc Gen outcome in Automate, we've found that when a change is made to a Doc Gen template, an update to the workflow outcome is required. This is expected behavior. However, performing that update causes all previously assigned field values to be cleared, requiring the user to manually reassign each one — even when the template change had no effect on any variable or field mapping.
   We have several Doc Gen templates with more than 50 fields, and a few exceeding 70. Reassigning all values each time a minor change is made is not practical at scale. Until this is addressed, we will be unable to migrate many of our existing Relay workflows to Automate. Thank you.

   Using the Doc Gen outcome in Automate, we've found that when a change is made to a Doc Gen template, an update to the workflow outcome is required. This is expected behavior. However, performing that update causes all previously assigned field values to be cleared, requiring the user to manually reassign each one — even when the template change had no effect on any variable or field mapping.
   We have several Doc Gen templates with more than 50 fields, and a few exceeding 70. Reassigning all values each time a minor change is made is not practical at scale. Until… more

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2. Put all bullets, numbering, alignment , and highlight buttons on the toolbar

   When using Box Notes it is very annoying to have to click an additional dropdown every time I need to add bullets/numbering or change text in my document. There are only 3 options for bullets and numbering and 4 for alignment; could we just put them all on the toolbar, at least when space allows? It's a really thick toolbar as-is; many ways to arrange it. But the extra clicks all the time is frustrating. Highlight should also be pulled out from text color, especially since it doesn't remember that you were working in the highlight section the next time you click it.

   When using Box Notes it is very annoying to have to click an additional dropdown every time I need to add bullets/numbering or change text in my document. There are only 3 options for bullets and numbering and 4 for alignment; could we just put them all on the toolbar, at least when space allows? It's a really thick toolbar as-is; many ways to arrange it. But the extra clicks all the time is frustrating. Highlight should also be pulled out from text color, especially since it doesn't remember that you were working in the highlight section the next time… more

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3. Streamline process of adding collaborators to content

   Our users often create their own personal folders and then attempt to share them with their colleagues via shared links. If their colleague has not been added to the file/folder as a collaborator, they will hit a page that says "This shared file or folder has been removed or is unavailable to you." They will then email/message the content owner to request access and/or ask if they have the wrong link. This creates a lot of ad-hoc messages and emails.

   It would be great if there was some kind of real-time notification process wherein the content owner was prompted to extend access to the user who was attempting to access the file (ideally, via pop-up). Or, a button for the user to proactively request access to the content, which would trigger an in-app notification for the content owner.

   Our users often create their own personal folders and then attempt to share them with their colleagues via shared links. If their colleague has not been added to the file/folder as a collaborator, they will hit a page that says "This shared file or folder has been removed or is unavailable to you." They will then email/message the content owner to request access and/or ask if they have the wrong link. This creates a lot of ad-hoc messages and emails.

   It would be great if there was some kind of real-time notification process wherein the content owner was prompted to… more

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4. Schedule Retention Policy Disposition Report

   There are several common reporting capabilities which appear to be missing from Retention / Disposition reports:

   1. Ability to name & save a report configuration for future re-use

   2. Ability to schedule a report to be run regularly - Seems like a no-brainer for topics like disposition, which inherently continuously needs review as content falls out of retention

   3. Ability to collaborate individuals on a report so that business stakeholders can review regularly scheduled reports without needing an admin

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5. Allow Specification of Signer Assignment in Create Box Sign request API

   When creating a Box Sign request currently, the user is limited to setting "isdocumentpreparationneeded": true if they want to assign people to specific fields. The API can be enhanced to allow the API caller to specify which signer is assigned to which field. I imagine it would be similar to the "prefilltags" feature of the API. You can specify which field you want to prefill based on the "documenttagid" (reference image below). It can be similar to this but instead you map the email of the person to the field they are assigned to.

   In short, the API allows the caller to:
   - Specify which fields a signer must fill out, based on the template.
   - Not require document preparation so the process can be more automated.

   When creating a Box Sign request currently, the user is limited to setting "isdocumentpreparationneeded": true if they want to assign people to specific fields. The API can be enhanced to allow the API caller to specify which signer is assigned to which field. I imagine it would be similar to the "prefilltags" feature of the API. You can specify which field you want to prefill based on the "documenttagid" (reference image below). It can be similar to this but instead you map the email of the person to the field they are assigned to.

   … more

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6. Run Platform Activity Report by Client ID or App Name

   Would like to run a Platform Activity Report by client ID or App Name specifically, as App ID is not always easily accessible.

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7. Provide a safe way to re-verify already-registered domains

   The only current self-service workaround is to delete and re-add a domain to trigger DNS verification. If the domain is already in active use, this carries a risk of operational disruption. We request a way to re-verify a registered domain without removing it, eliminating this risk.

   This would allow admins to resolve verification issues more quickly and safely, without introducing unnecessary risk into the production environment.

   (In Japanese / 日本語)
   安全に登録済ドメインのDNS検証を行う方法を提供してほしい

    現在Box社依頼なしでできる対処法は、登録済のDNSを一旦削除→再登録によるDNS検証実施だが、そのドメインが既に利用されている場合、業務影響を及ぼす可能性があります。 そのようなリスクを伴わない方法でドメインを再検証できるようにしてほしいです。

   これにより、管理者は本番環境に余計なリスクを持ち込まずに、検証上の問題をより早く安全に解消できるようになります。

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8. Make it clear whether a registered domain has been DNS-verified

   Unfortunately, domains specified at the time of tenant creation are not recognized as verified domains, and therefore all unmanaged users under that corporate domain may fail to appear as unmanaged users. On top of that, admins cannot distinguish this state from the Admin Console, which leaves us continuously exposed to the risk of free accounts. This is a very serious and disappointing limitation, so we would like this state to be clearly identifiable.

   Requested enhancement:
   - Clearly distinguish initially registered domains from DNS-verified domains in the Admin Console.
   - If the required DNS verification has not been completed and unmanaged users therefore will not appear, please display a clear warning in the UI.

   Under the current specification, admins cannot reliably determine the true verification status of a domain. As a result, accounts under corporate domains that should be visible and governed can remain outside administrative visibility and control. This is not just confusing—it could lead to serious governance, compliance, and security risks.

   （In Japanese / 日本語）
   テナント作成時に指定したドメインは、残念ながら検証済ドメインとして認められておらず、管理対象外ユーザーとして表示されないのが現状です。その上、管理コンソールからも識別することが出来ず、我々はフリーアカウントという驚異にさらされ続けます。これは非常に残念です。そのため、識別できるようにして欲しいです。

   Requested enhancement:
   ・Admin Consoleで初期登録ドメインと DNS 検証済みドメインを明確に区別できるようにしてほしい
   ・必要条件であるDNS検証を行っていない場合、管理対象外ユーザーが表示されないことになるが、そのことをUI 上で明確に警告してほしい

   現状の仕様では、管理者がドメインの真の検証状態を確実に判別できず、本来可視化・統制されるべき企業ドメイン配下のアカウントが管理の外に残り得ます。これは単なる分かりにくさではなく、ガバナンス・コンプライアンス・セキュリティ上の重大なリスクにつながる恐れがあります。

   Unfortunately, domains specified at the time of tenant creation are not recognized as verified domains, and therefore all unmanaged users under that corporate domain may fail to appear as unmanaged users. On top of that, admins cannot distinguish this state from the Admin Console, which leaves us continuously exposed to the risk of free accounts. This is a very serious and disappointing limitation, so we would like this state to be clearly identifiable.

   Requested enhancement:
   - Clearly distinguish initially registered domains from DNS-verified domains in the Admin Console.
   - If the required DNS verification has not been completed and unmanaged… more

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9. Webhook V2 trigger filter

   It will be awesome if we can get some filtering option so that we can reduce calls to target API.
   In my use case, I need to process only images of specific file extension when uploaded and so it will be helpful to filter out other file extensions.

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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10. I would need for compliance issues to restrict specific user download and print permission while letting them to edit the files within BOX

    I would need for compliance issues to restrict specific user download and print permission while letting them to edit the files within BOX

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11. Add VTT (transcript) file support to Box AI

    Request:
    Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.

    Reasons:
    VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
    Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
    Leaving this data unusable is a major lost opportunity for Box AI's value.

    Nice to have:
    VTT preview support in Box Preview.

    ---

    要望：
    Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。

    理由：
    VTT は Zoom と Microsoft Teams のデフォルトのトランスクリプト形式であり、すでに大量の VTT ファイルが Box に蓄積されている。
    トランスクリプトには意思決定・アクションアイテム・顧客の声・Q&A など価値の高い情報が含まれるが、現状 Box AI は一切読み込めない。
    このデータを活用できないことは、Box AI の価値にとって大きな機会損失。

    あると嬉しい：
    Box Preview での VTT 表示対応。

    Request:
    Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.

    Reasons:
    VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
    Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
    Leaving this data unusable is a major lost opportunity for Box AI's value.

    Nice to have:
    VTT preview support in Box Preview.

    ---

    要望：
    Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。

    理由：
    VTT は Zoom と Microsoft… more

    5 votes

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12. Allow Box AI for Hubs to scope responses to the current Hub page or selected Hub pages

    We would like Box AI for Hubs to support scoping AI responses not only to the entire Hub, but also to the current Hub page or selected Hub pages/subpages.

    Box AI for Hubs is very useful because users can ask questions across the content in a Hub. However, when a Hub is organized into multiple pages by department, business process, project, topic, or chapter, users often want to ask questions only about the content on the page they are currently viewing.

    Example use cases:

    ・Ask questions only against the “Travel Policy” page in an internal policy Hub
    ・Summarize only the “Security Training” page in an onboarding Hub
    ・Extract action items only from the files listed on a “Meeting Notes” page in a project Hub
    ・Generate an FAQ only from the files listed on a specific department page in an employee portal Hub

    Although users can narrow the reference content by adding specific sources, it is not practical for end users to manually select each file or folder every time, especially when a Hub page already organizes the relevant files and folders for them. Since Hub pages and subpages are part of the Hub’s information architecture, it would be much more intuitive if that structure could also be used as the AI scope.

    Requested behavior:

    ・When launching Box AI for Hubs, users can choose a scope such as “This page only,” “Selected pages,” or “Entire Hub”
    ・The current Hub page can be used as the AI context, including files, folders, links, and text blocks placed on that page
    ・Users can select multiple Hub pages/subpages as the AI context
    ・Citations and source references are limited to the selected page scope
    ・Existing Box permissions, Hub permissions, Shield classifications, and AI access controls continue to be fully respected

    This would make Box AI for Hubs much more useful for large knowledge portals. It would help users get more accurate and relevant answers by narrowing the AI context to the part of the Hub they are actually working with.

    ---

    Box AI for HubsでHubページ単位に参照範囲を絞れるようにしてほしい

    Box AI for Hubsにおいて、AIが参照する範囲をHub全体だけでなく、現在表示しているHubページ、または選択したHubページ/サブページ単位に絞り込めるようにしてほしいです。

    現在、Box AI for HubsはHub内のコンテンツ全体を対象に質問できるため、情報収集には非常に有用です。一方で、Hubを部署別、業務別、プロジェクト別、章立て別にページ分割して運用する場合、ユーザーは「今見ているページに掲載されているコンテンツだけ」を前提にAIへ質問したいケースがあります。

    たとえば、以下のようなユースケースがあります。

    ・社内規程Hubの中で、「旅費規程」ページだけを対象に質問したい
    ・研修Hubの中で、「第3章：セキュリティ研修」ページだけを要約したい
    ・プロジェクトHubの中で、「議事録」ページに掲載された資料だけからToDoを抽出したい
    ・部門ポータルHubの中で、特定部門ページに掲載されたファイルだけを対象にFAQを生成したい

    現在も@メンション等でコンテンツを指定して参照範囲を絞る方法はありますが、Hubページ上に複数のファイルやフォルダが整理されている場合、それらを毎回個別に指定するのはユーザーにとって手間がかかります。Hubの情報設計としてページやサブページを作成しているため、その構造をAIのスコープとして利用できると、より直感的で実務に即したAI活用が可能になります。

    希望する挙動：

    ・Box AI for Hubs起動時に「このページのみ」「選択したページ」「Hub全体」などを選べる
    ・現在表示中のページに配置されたファイル、フォルダ、リンク、テキストブロックをAIの参照範囲にできる
    ・複数ページを選択して質問できる
    ・回答の引用元も、選択したページ配下のコンテンツに限定される
    ・既存のBox権限、Hub権限、Shield分類、AI利用制御は引き続き尊重される

    この機能により、Hubを大規模なナレッジポータルとして運用する場合でも、ユーザーは必要な範囲だけに絞って正確な回答を得やすくなります。特に、部門別・業務別・章立て別にHubを整理しているお客様にとって、Box AI for Hubsの回答精度と使いやすさが大きく向上すると考えます。

    We would like Box AI for Hubs to support scoping AI responses not only to the entire Hub, but also to the current Hub page or selected Hub pages/subpages.

    Box AI for Hubs is very useful because users can ask questions across the content in a Hub. However, when a Hub is organized into multiple pages by department, business process, project, topic, or chapter, users often want to ask questions only about the content on the page they are currently viewing.

    Example use cases:

    ・Ask questions only against the “Travel Policy” page in an internal policy Hub
    ・Summarize only the… more

    2 votes

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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13. Want to allow users with 0byte allocated storage to save Box AI Home responses.

    We understand that Box AI Home answers cannot be saved when "Allocated Storage" is set to 0 bytes or insufficient — by design.
    However, our company requires end users to have 0 bytes of allocated storage, which prevents them from saving AI Home answers. We request that this limitation be removed to improve usability.

    「割り当て済みストレージ」を0バイトに設定 or 十分な容量が割り当てられていない場合、Box AI Homeの回答を保存できないことはBoxの仕様と伺っています。
    しかしながら会社の都合上、エンドユーザーには「割り当て済みストレージ」を0バイトに設定しており、結果としてAI Homeの回答が保存できません。
    利便性向上のため、「割り当て済みストレージ」を0バイトのユーザーでも回答を保存できるようにしてほしいです。

    7 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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14. workflow notification send to groups

    Be able to send automation workflow notifications to groups instead of individual email addresses

    2 votes

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    1 comment  ·  Box Automate  ·  Delete…  ·  Admin →
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15. Request for Flexible Report Output Naming and Folder Configuration

    We would like to request enhanced flexibility in report output management.
    Specifically:

    1.The ability to assign arbitrary names to report output files
    2.Support for adding dynamic variables (e.g., date) to file names
    3.The ability to specify separate output folders for each report definition

    These enhancements would improve usability and enable more efficient organization and management of report outputs.

    5 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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16. Request to Add Genspark to Eco Solutions

    We would like to request the addition of Genspark to the Eco Solutions portfolio.

    6 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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17. Differentiate between AI activity from default Box AI chat and custom agents

    I believe both events are currently logged with the same event type "BOXAIUSER_REQUEST". A way to identify custom agents would be better for auditing and governance

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    0 comments  ·  AI Studio  ·  Delete…  ·  Admin →
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18. Enable processing in folders with editor permissions in Box Automate

    Currently, due to Box restrictions, if the option “Limit sending invitations to collaborators to folder owners and co-owners only” is enabled for a folder specified in an Automate flow, and the flow owner specifies a folder to which they have been invited as an editor, errors will occur for “task assignments, file operations, and folder operations,” causing the process to fail.

    Many companies allow co-owners and higher-level users to be invited, but if that were the case, it would significantly reduce usability under the current system. Therefore, I would like the workflow to function properly even when folders with editor permissions are set up.

    現在、Boxの制限事項によりAutomateのフローに指定したフォルダが「コラボレータへの招待の送信をフォルダ所有者と共同所有者のみに制限する」有効の場合、フロー所有者が編集者として招待されているフォルダを指定すると、"タスクの割り当て、ファイル操作、フォルダ操作"いずれもエラーが発生し処理に失敗します。

    多くの企業が共同所有者以上を招待可能にしていると思われますが、そうなりますと現在の動作においては非常に利便性が低下してしまうため、編集者権限のフォルダを指定してもフローを正常に動作できるようにしてほしいです。

    Currently, due to Box restrictions, if the option “Limit sending invitations to collaborators to folder owners and co-owners only” is enabled for a folder specified in an Automate flow, and the flow owner specifies a folder to which they have been invited as an editor, errors will occur for “task assignments, file operations, and folder operations,” causing the process to fail.

    Many companies allow co-owners and higher-level users to be invited, but if that were the case, it would significantly reduce usability under the current system. Therefore, I would like the workflow to function properly even when folders with editor… more

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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19. BoxSign - Hide pages based on signer

    Ability to send signed document to multiple signers and hide specific pages based on signer

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20. Automate - Variables not accessible outside of loops

    Extracted variables can only be referenced inside the loop they were created in, forcing extraction and application steps to run per-file inside the loop. For batch uploads (e.g. 60 images) this extends run time to 15-20 minutes and consumes excess AI units.

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