5813 results found

1. Option to prevent Drive from launching on startup by user

   We are preparing to deploy Box Drive to our users using the Windows .msi. However we've found that after installation, the Box Drive window opens automatically for every user, every time they log into the computer. For users on a shared system who are not using Box, this means dismissing the window every login.
   We'd like an option for Box Drive installation to not have the client launch automatically for all users. Or post-installation, allow the user to tell Box Drive not to open automatically for them. If the Box Drive client needs to run at login for every user, could it at least start with an icon in the system tray and not a visible window?

   We are preparing to deploy Box Drive to our users using the Windows .msi. However we've found that after installation, the Box Drive window opens automatically for every user, every time they log into the computer. For users on a shared system who are not using Box, this means dismissing the window every login.
   We'd like an option for Box Drive installation to not have the client launch automatically for all users. Or post-installation, allow the user to tell Box Drive not to open automatically for them. If the Box Drive client needs to run at login for every… more

   9 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Avoid accidental edits! Set local OS ReadOnly flag initially on ALL Box Drive files; When User Clears local RO, auto-Lock file for editing!

   Currently a user can very easily ACCIDENTALLY change a file locally in Box Drive without locking. This can be completely avoided by this:

   EVERY file in Box Drive should initially have local OS (e.g. Windows) "Read-only" attribute set. If and when the user explicitly Clears/Unsets the Windows Read-only attribute, e.g. in Windows Explorer (or chooses "Lock File For Editing in Box Drive" from context menu), Box Drive shall AUTOMATICALLY Lock it in Box, ideally only allowing local editing within Box Drive. There could be a pop up message like "File Locked for editing in Box Drive; be sure to Unlock (or set Read-only attribute) when done editing (or do so Now if Locking was unintentional)."

   When done editing, of course they must either choose "Unlock File", or perhaps alternatively simply set the local Read-only attribute again which shall automatically Unlock the file in Box.

   Currently a user can very easily ACCIDENTALLY change a file locally in Box Drive without locking. This can be completely avoided by this:

   EVERY file in Box Drive should initially have local OS (e.g. Windows) "Read-only" attribute set. If and when the user explicitly Clears/Unsets the Windows Read-only attribute, e.g. in Windows Explorer (or chooses "Lock File For Editing in Box Drive" from context menu), Box Drive shall AUTOMATICALLY Lock it in Box, ideally only allowing local editing within Box Drive. There could be a pop up message like "File Locked for editing in Box Drive… more

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Create log out protocols for Box Drive

   Allow for an Admin to create protocols that will require users in Box Drive to have to login again after a predetermined amount of time.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Drag and Drop behavior to and from Box Drive

   The current behavior of dragging and dropping content between Box Drive and the local desktop is a "move" action on Windows, and a "copy" action on Mac. A "copy" action may be more intuitive, and will be similar to the behavior when dragging to and from the web app.

   Performing a "copy" action would also be better for retaining the original file in case of any issues.

   11 votes

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   delivered  ·  1 comment  ·  Desktop  ·  Delete…  ·  Admin →

5. Add account info to Box application window

   One of our users recently asked the following:

   "In the Box drive alert window, the Box Drive Settings gear icon doesn't
   do anything useful. Please add an actual settings window with basic
   information like file space used, buttons for pause/restart syncing, etc.

   The Box Drive window is an alert style window that disappears anytime a
   mouse is clicked or any other window is interacted with. This is the
   case in Windows 7 through Windows 11. It would be better if Box Drive
   had an actual application window like most other apps."

   I know that manual syncing isn't possible yet in Drive, but I wasn't sure if this was a good place to mention the other questions this user raised.

   One of our users recently asked the following:

   "In the Box drive alert window, the Box Drive Settings gear icon doesn't
   do anything useful. Please add an actual settings window with basic
   information like file space used, buttons for pause/restart syncing, etc.

   The Box Drive window is an alert style window that disappears anytime a
   mouse is clicked or any other window is interacted with. This is the
   case in Windows 7 through Windows 11. It would be better if Box Drive
   had an actual application window like most other apps."

   I know that manual syncing isn't possible yet in … more

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Shield alerting admins when users "download" from Box Drive

   A customer is reporting difficulty using Box Shield’s Anomalous Download detection due to how downloads are currently defined when Box Drive is in use. Box Shield flags a “download” whenever a user expands or opens a folder in Box Drive. As a result, routine navigation actions are recorded as downloads, creating noise in the anomaly signals. The customer is asking whether anomalous download detection can be refined to trigger only on intentional file downloads (e.g., explicit download actions), rather than folder expansion or passive access via Box Drive.

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   0 comments  ·  Shield  ·  Delete…  ·  Admin →
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7. Updating versions from Box Drive seems to be critically broken

   Saving over files in box drive used to update cloud with a version, it seems this is being ignored, and cannot be trusted when checking if this update is committed to the cloud. Things have gone seriously wrong with Box Drive integration every since macOS Ventura upgrade.

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Show who has locked a file in Box Drive

   In the Webapp you are able to see who has locked a file, in Drive you cannot see this unless you navigate to the web. Heavy Drive users/customers require this information in the Drive UI

   9 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Box Drive client should fall back to attempt direct connection if proxy fails

   In short, if Box Drive sees a proxy and attempts to connect via the proxy but that fails, it should fall back and attempt a direct connection before failing completely.

   I experienced this on Windows. Not sure if it would apply to other OSes or not.

   The specific details...

   I'm in a Corporate environment with a laptop. When our laptops are on the corporate network, we do go through a proxy. But when off of the corporate network, like working at home, it doesn't use the proxy. We use an auto-config proxy .pac file to control the proxy on and off the network. This works for most things.

   HOWEVER, I also have some system environment variables defined on my computer, HTTPPROXY and HTTPSPROXY, that are required to make some of our cloud development tools work, like for AWS, on our corporate network.

   Box Drive apparently also sees these environment variables and attempts to use the proxy even when I'm outside our Corporate network. The environment variables appear to override the auto-config proxy .pac config. Since the corporate proxy is not accessible outside the corporate network, the Box Drive client fails to connect outside the corporate network.

   If I delete the HTTPPROXY and HTTPSPROXY environment variables, then Box Drive connects correctly outside of the corporate network.

   There may be other solutions too, but the first thing I thought of was that if a proxy connection fails, fall back to attempt a direct connection.

   In short, if Box Drive sees a proxy and attempts to connect via the proxy but that fails, it should fall back and attempt a direct connection before failing completely.

   I experienced this on Windows. Not sure if it would apply to other OSes or not.

   The specific details...

   I'm in a Corporate environment with a laptop. When our laptops are on the corporate network, we do go through a proxy. But when off of the corporate network, like working at home, it doesn't use the proxy. We use an auto-config proxy .pac file to control the proxy on… more

   7 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Allow login to Box Drive from different Microsoft account

    It used to be possible to log into Box Drive from my work account whilst logged in as a different Microsoft user on the desktop. This has now stopped working and forces login via my desktop account. This means that Box Drive is now completely useless to me.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Support smartcard authentication for Box Sync and Box Drive.

    Please put some more effort into federal customers inquiring about SSO sign in for Box Sync on Macs. The response I got was kind of a punt to our smart cards being the problem but fed agencies have an increasing mandate to login with smartcards. My specific issue may affect many other gov agencies that use Macs and Box Sync. Long story short – smart card certificate passthrough on Windows works as expected and certificates pass through Box Sync app login to the external SSO for USDA e-Authentication but the certificates don’t appear to make it to the external authenticator on the Mac version so in my humble opinion some changes are probably needed on how smartcard certificates pass to the SSO authenticator on the Mac app if the same function works in the Windows app.

    Please put some more effort into federal customers inquiring about SSO sign in for Box Sync on Macs. The response I got was kind of a punt to our smart cards being the problem but fed agencies have an increasing mandate to login with smartcards. My specific issue may affect many other gov agencies that use Macs and Box Sync. Long story short – smart card certificate passthrough on Windows works as expected and certificates pass through Box Sync app login to the external SSO for USDA e-Authentication but the certificates don’t appear to make it to the external authenticator… more

    4 votes

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    2 comments  ·  Security  ·  Delete…  ·  Admin →
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12. Allow users to customise the keyboard shortcut required to launch Box Drive search

    Also allow the ability to simplify the Box Drive keyboard shortcut to launch

    5 votes

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    not planned  ·  1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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13. Collaborator files from Box Drive not showing up on Box.com

    Ever since we updated our systems to macOS Ventura we've encountered many issues with Box Drive, now we are not seeing files from other collaborators that they report to have synced showing up on other peoples Drive or on Box.com at all. Box Drive has become unreliable lately, and users are being forced to manually upload files via desktop to ensure their files sync. Please fix!

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Box Drive Moving a Folder Off of Drive Fully Deletes it From Box for Mac FPE Users, Folder Lock API Enhancements

    For PC Users on Drive (and historically for Mac users), when you move a folder from Box Drive onto your Desktop, it simply makes a copy of that folder and leaves the original in Box.
    However, for Mac Users on the new FPE version of Box Drive, if they move a folder from Drive onto the Desktop, it fully deletes the folder from Box.
    For example, I am an Editor on a Marketing Folder that's owned by the IT Service Account and shared with hundreds of colleagues. I accidentally move this folder from Box Drive onto my desktop (easy mistake to make). Now this folder has been deleted from everyone's Box account. I realize my mistake and place this folder back onto Box. Now I am the owner of the folder and it isn't shared with anyone else.
    I understand that this is a limitation on the Apple side, however this is extremely painful for customers and has lead to a lot of confusion and data loss.

    Originally, I thought the the Folder Lock API could be used to put locks on large company folders so that they aren't accidentally deleted. However, upon further research the folder lock API isn't sufficient. First, the Folder Lock API doesn't waterfall down so you need to apply it to EVERY folder. Second, the Folder Lock API only locks the individual folder and not the files within. So I can still accidentally delete files within the locked folder. Last, the Folder Lock API experience on Drive differs from the Web. On Drive if I'm the folder Owner, then I cannot delete the folder. However, if I'm a folder editor then if I move the folder, it allows me to move it off of Drive and just removes me as a collaborator. On the Web, editors and co-owners don't even see the delete button as an option!

    For PC Users on Drive (and historically for Mac users), when you move a folder from Box Drive onto your Desktop, it simply makes a copy of that folder and leaves the original in Box.
    However, for Mac Users on the new FPE version of Box Drive, if they move a folder from Drive onto the Desktop, it fully deletes the folder from Box.
    For example, I am an Editor on a Marketing Folder that's owned by the IT Service Account and shared with hundreds of colleagues. I accidentally move this folder from Box Drive onto my… more

    5 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. The ability to exclude Box Drive and Box Sync synchronization processes and file opened downloads in the download policy of Box Governance o

    The ability to exclude Box Drive and Box Sync synchronization processes and file opened downloads in the download policy of Box Governance options

    The download policy of the Box Governace option also detects the synchronization process in Box Sync and Box Drive, as well as the downloading of files when they are opened.
    Therefore, it is not possible to detect only those downloads that are intended by the user.
    By adding the Box Sync and Box Drive synchronization process and a setting to exclude downloads when a file is opened, you can detect and monitor large numbers of user-initiated downloads.

    The ability to exclude Box Drive and Box Sync synchronization processes and file opened downloads in the download policy of Box Governance options

    The download policy of the Box Governace option also detects the synchronization process in Box Sync and Box Drive, as well as the downloading of files when they are opened.
    Therefore, it is not possible to detect only those downloads that are intended by the user.
    By adding the Box Sync and Box Drive synchronization process and a setting to exclude downloads when a file is opened, you can detect and monitor large numbers of user-initiated… more

    3 votes

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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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16. Add "Sign in with Google" Option to Box Drive

    For users who "Sign in with Google" to the Box Web App, it would also be helpful to have the option for Box Drive.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Please make sure that Box Drive automatically launches after every update.

    If an update occurs before Box Drive launches when I start up my PC, Box Drive will stop launching automatically. This is especially true for Box Drive versions based on the new architecture, where I might not even notice that it hasn't launched, so I'd like it to launch automatically.

    タイトル：
    Box Driveアップデート後に必ずBox Driveが起動するようにしてほしい
    本文：
    PCを起動した際、Box Driveが起動する前にアップデートされるとBox Driveが自動で起動しない。特に新しいアーキテクチャのBox Driveでは起動していないことに気づかない場合があるため、自動的に起動するようにしてほしい

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. We would like to change the icons for Box Drive to appear different for a shortcut vs network drive.

    We would like to change the icons for Box Drive to appear different for a shortcut vs network drive. We encountered an issue and confusion with Box Drive. One day, Box Drive didn't start up. We assumed that the shortcut icon on the desktop wasn't working properly. Therefore, we went to [C:\Users*UserAccount*] and found a shortcut icon which was exactly the same as the one on the desktop. We thought this icon was the shortcut to Box Drive, so we moved this shortcut icon to the desktop, and all of a sudden, the contents in Box were all moved to the desktop. We then realized, this was not a shortcut to Box Drive, but was the Network Drive. Due to this confusion, many items were deleted. We would like to request that Box change the icons of the shortcut and the Network Drive to be more different among each other, so that users won't get confused.

    We would like to change the icons for Box Drive to appear different for a shortcut vs network drive. We encountered an issue and confusion with Box Drive. One day, Box Drive didn't start up. We assumed that the shortcut icon on the desktop wasn't working properly. Therefore, we went to [C:\Users*UserAccount*] and found a shortcut icon which was exactly the same as the one on the desktop. We thought this icon was the shortcut to Box Drive, so we moved this shortcut icon to the desktop, and all of a sudden, the contents in Box were… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Retrieve Box shared links along with local paths from Box Drive

    I am interested in retrieving a list containing local file paths and their shared links from Box Drive. This would be useful in scenarios where I am referencing many files through Box Drive (e.g., a mail merge in Microsoft Word which references a unique shared Box link in each email). Currently each shared Box link must be retrieved manually using Box Drive’s right-click context menu.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Taskbar icon overlay for Box Drive to indicate if there are any "Problem Items"

    Currently for Box Drive (for Windows) you have to go into the program then Box Drive Settings to view if there are any problem files. Most users will never do this.

    Ideally there should be a red exclamation overlay on the taskbar icon if there are any problem files and they should be shown immediately when you click to open Box Drive.

    This would help end users to see that not all their files are syncing and then ideally also show them the local path of the problem file (that they can click on to access) AND also give them an option to click a link to view the file on box.com if it needs to be fixed there.

    Currently for Box Drive (for Windows) you have to go into the program then Box Drive Settings to view if there are any problem files. Most users will never do this.

    Ideally there should be a red exclamation overlay on the taskbar icon if there are any problem files and they should be shown immediately when you click to open Box Drive.

    This would help end users to see that not all their files are syncing and then ideally also show them the local path of the problem file (that they can click on to access) AND also… more

    2 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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