Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10051 results found
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Feature Request: Increase Prompt Length Limit for AI Ask Prompt API
Hi Box Team,
We are using the AI Ask Prompt API (post-ai-askprompt), and the current 10,000-character prompt length limit is proving to be too restrictive for practical AI use cases.
Reference: https://developer.box.com/reference/post-ai-askprompt
Many scenarios—such as working with long documents, adding sufficient context, or giving detailed instructions—require longer prompts. With the current limit, important context must be truncated, which often reduces response quality.
Request: Increase the maximum prompt length
Expanding this limit would significantly improve the usability and value of Box AI for developers and enterprise workflows.
Thank you for considering this feedback.
3 votes -
Export objects from Box Canvas
It has become very convenient to be able to export the entire Box Canvas as a PNG file.
However, it would be even more useful if individual objects on the Canvas could be copied and pasted into PowerPoint as separate objects.
Box Canvas上のオブジェクトをエクスポート
Box Canvasの画面全体をPNG形式でエクスポートできるようになり大変便利になりましたが、
PowerPointに各オブジェクトとしてコピー・ペーストできると更に便利です。11 votes -
We would like the "Share" UI for web collaboration to be improved.
Currently, the options for inviting users and generating a shared link are on the same screen, which can be confusing for users.
Please separate the invitation and shared link issuance into clearly distinct screens.
Webからコラボレーションする際の「共有」のUIを改善して欲しい
招待と共有リンクが同じ画面のため、ユーザーが混乱しやすいです。
招待と共有リンクの発行をはっきりと区別した画面にして欲しいです。11 votes -
The locking feature in Box for Microsoft Office
Collaborative editing is convenient, but there is a need to prevent others from making edits while someone is making important changes. In Box for Microsoft Office, I would like a feature that allows me to explicitly lock a document while I am editing it, in order to prevent editing conflicts or unintended overwrites by other users during collaborative editing.
共同編集は便利ですが、誰かが重要な修正をしている間は他の人の編集を防ぎたいというニーズがあります。
Box for MicrosftOfficeで共同編集中に、他のユーザーによる編集競合や意図しない上書きを防ぐため、自分が編集しているときは明示的にロックできる機能が欲しいです。11 votes -
AI Summarize document content capability for Signers
Hi Box Team,
We would love to see Box AI integrated directly into the Box Sign experience for signers.
Currently, if an executive or legal rep wants to summarize a contract or check key terms before signing, they have to download the document and upload it to a separate AI tool. This creates extra steps and pulls them entirely out of the Box ecosystem.
Bringing Box AI into the signer view would allow users to securely review documents without leaving the workflow. It would also help Box Sign match industry standards set by platforms like DocuSign, where native AI review is quickly becoming the expectation.
Hi Box Team,
We would love to see Box AI integrated directly into the Box Sign experience for signers.
Currently, if an executive or legal rep wants to summarize a contract or check key terms before signing, they have to download the document and upload it to a separate AI tool. This creates extra steps and pulls them entirely out of the Box ecosystem.
Bringing Box AI into the signer view would allow users to securely review documents without leaving the workflow. It would also help Box Sign match industry standards set by platforms like DocuSign, where native AI review…
1 vote -
Enable external users to have Editor or Co-Owner permissions
External users can only be given Viewer permissions which limits the functionality of Hubs. It would be useful if they could have Editor or Co-Owner permissions just like they can for folders.
1 vote -
I would like to have sequential audio playback for audio files in the same folder (like a playlist)
I would like a feature where audio files that are in the same folder to automatically reproduce one after the other without having to start each one everytime (like a playlist)
1 vote -
Enable Deep Research Mode for Box AI Hubs
<Current Observation>
Box AI Hubs provides fast responses, which is great. However, for complex queries, users sometimes need more comprehensive and well-rounded answers.<Suggestion>
It would be helpful to have an optional "Deep Research" mode, similar to ChatGPT's approach, where the system takes more time (even up to 30 minutes) to review all relevant files in the Hub and generate a deeper, more thorough response.
This feature would make Box AI Hubs significantly more useful for detailed research and decision-making.<タイトル>
Box AI HubsにDeep Researchモードを追加してほしい<現状の課題>
Box AI Hubsは回答生成が速く便利ですが、複雑な質問に対しては、より総合的で深い回答が求められる場合があります。<改善要望>
ChatGPTの「Deep Research」モードのように、時間がかかっても（例：30分程度）、Hub内の関連ファイルをより広く確認し、深い回答を生成するオプションがあると非常に助かります。
この機能により、Box AI Hubsは詳細な調査や意思決定において、さらに有用になると思います。4 votes -
Large Folder Operations dashboard with status, ETA, rollback, and reporting
Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.
During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.
A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.
Proposed Capabilities
-Status Tracking — show all active or queued large folder transfers (ownership, move, or copy) across the enterprise.
-Estimated Time Remaining (ETA) — progress percentage and item counts to completion.
-Rollback / Reverse Option — controlled, reversible transfer to restore ownership or hierarchy state if initiated in error.
-Reporting & Audit — exportable logs of who initiated the transfer, when, and what content was affected (including item counts and folder IDs).
-Workaround report - For parent folders with lots of subfolders and objects at the transferred level, a Google Sheet or CSV export with the Box file name, Box path (and recursive level), as well as the Box URL would be helpful to send to stakeholders to utilize to maintain business as usual by navigating to the Box link directly.
-Workaround permissions - A temporary Box Group can add the users at the parent level and be added to the destination owner's folder during the transfer to maintain permissions as an option before the transfer.
Value
-Prevents cascading, unintended ownership changes on large hierarchies.
-Gives admins real-time insight into progress and impact of long-running operations.
-Enables proactive response in case of accidental or malicious large-scale content moves.
-Reduces reliance on Support escalation for backend job status checks.
Example Use Case
A content move initiated on a single folder propagated recursively to millions of objects due to inherited permissions and ownership promotion. A dashboard with visibility and rollback would have allowed early detection and controlled recovery without requiring Support intervention.
Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.
During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.
A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.
Proposed Capabilities
-Status Tracking — show all active or queued large folder transfers (ownership, move, or…
6 votes -
Metadata Taxonomy Searches MCP Server
We use taxonomy fields in some of our metadata templates. Using Claude.ai to access our data via the Box MCP Server we are unable to search taxonomy metadata fields. Enabling this would be very helpful for our use case. Thank you.
2 votesI'd love to hear more about this. Would you be willing to jump on a quick call to discuss this use case further? Here is a link to my calendar:
https://calendar.app.google/NMXrGp4Nr1Do2qYz7
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Embedded Widget wont load on my website if third-party cookies are blocked in the browser
Recent changes by Box have made the embedded Widget I have been using for years useless. None of my clients allow third-party cookies by their browsers. They have been uploading files to me for years but now must "grant access" and approve cookies by Box, sometimes a four-step process to get access via the Widget on my website. Not workable. Will use a One-Drive link to solve, but disappointed. Your support team suggested I send my issue to you.
1 vote -
The number of entries in the view and graph do not match.
I would like the specifications to be changed so that the total number of entries in the view and the graph match.
1 voteBlank values are not counted in chart aggregates. This is by design.
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Update Salesforce SDK Automatically using Box OpenAPI Spec
The current SDK (https://github.com/box/box-salesforce-sdk) is very outdated and not well-maintained. With Box's ability auto-gen SDKs, we would like the SDK team to evaluate adding Salesforce Apex to the list.
7 votes -
Administrators to be able to monitor when a BOX sign is sent
BOX signを例えば外部などに送信した際に、適正なルートを通った正しい署名依頼であるか確認や未然に防止する方法を実装してほしいです。
Relayと組み合わせれば可能なことはわかっておりますが、全契約など署名が必要なものに対しRelayとの組み合わせを作成することは、現実的ではなく、下記ような管理者に通知する機能を要望します。
BOX signを送信した際に管理者(例えば契約管理担当)に自動で通知できれば、
社内決済が終わっているのか、契約内容は正しいのかなどを確認することが可能だと考えております。ご確認、ご検討をお願いします。
EN translation:
When a BOX sign is sent, for example to an external party, we would like a method implemented to verify that it is a legitimate signature request that has gone through the proper route, and to prevent such misuse.We understand that this is possible when combined with Relay, but creating a combination with Relay for all contracts and other documents requiring signatures is not practical. Therefore, we request a function to notify administrators as described below.
If administrators (e.g., contract managers) are automatically notified when a BOX sign is sent, they will be able to verify whether internal approval has been completed and whether the contract details are correct.
Please review and consider this request.BOX signを例えば外部などに送信した際に、適正なルートを通った正しい署名依頼であるか確認や未然に防止する方法を実装してほしいです。
Relayと組み合わせれば可能なことはわかっておりますが、全契約など署名が必要なものに対しRelayとの組み合わせを作成することは、現実的ではなく、下記ような管理者に通知する機能を要望します。
BOX signを送信した際に管理者(例えば契約管理担当)に自動で通知できれば、
社内決済が終わっているのか、契約内容は正しいのかなどを確認することが可能だと考えております。ご確認、ご検討をお願いします。
EN translation:
When a BOX sign is sent, for example to an external party, we would like a method implemented to verify that it is a legitimate signature request that has gone through the proper route, and to prevent such misuse.We understand that this is possible when combined with Relay, but creating a combination with Relay for all contracts and other documents requiring signatures is not practical. Therefore, we request a function to notify administrators as described below.
If administrators (e.g., contract managers) are automatically notified when a BOX sign is sent,…
1 vote -
Restrict CLI authentication to specific users
In Box Clients, the only options for CLI authentication are to enable or disable it for all users. I would like to be able to enable it for specific users only.
-in Japanese-
Box Clientsで設定可能なCLI認証は全ユーザーに対して有効か無効しか選択ができません。特定のユーザーのみ有効化できるようにしてほしい1 vote -
About the Box AI Agent in Copilot
When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
Nevertheless, from an administrator’s perspective, it is important to understand usage frequency. By providing a way to track this information, organizations would gain value by being able to report how extensively generative AI is being utilized.
We strongly request that a mechanism be provided to monitor and understand the usage frequency of the Box AI Agent.<<<以下日本語訳>>>
CopilotのBox AI AgentについてBox管理コンソールでBox AI Agentがどのファイルへいつアクセスしたかを把握する方法はある。
が、どのユーザーがCopilotを介してBox AI Agentにどれだけプロンプトを投入したか、その回数を知る方法が無い。
同様にシステム全体としてどれだけBox AI Agentへプロンプトが投入されているかを把握する方法もない。
一般的な生成AIと異なり、使用回数(プロンプトを投入した回数)に対する費用は発生しないとの事。
だが、管理者としてはその頻度を把握しておきたく、知る方法を設置してもらうことで、生成AIがどれだけ利用されているか報告することが組織としてメリットとなる。
是非ともBox AI Agentの利用頻度を知る方法を設置してほしい。When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
Nevertheless, from an administrator’s…2 votes -
The upper limit on the number of file requests that can be "bulk deleted"
Due to Box's specifications, you can delete file requests all at once using the following steps.
However, if you try to delete nearly 1,000 file requests, you'll receive the error message "Failed to delete link." The following steps prevent you from deleting them.[Admin Console > Content > File Requests > Select multiple file requests > Click the trash can icon that appears]
For security reasons, we need to periodically delete large numbers of file requests to prevent unnecessary requests from being available for a long period of time.
However, currently, the only way to delete nearly 1,000 file requests is to delete them in parts.
This requires a lot of time and effort, so we'd like the limit on the number of file requests that can be deleted at once to be increased.【日本語訳】
タイトル：ファイルリクエストを一括削除できる件数を増やしてほしい内容：
Boxの仕様上、ファイルリクエストを一括削除する方法として、以下の操作手順でファイルリクエストを削除できますが
1000件近いファイルリクエストを削除すると、エラー「リンクの削除に失敗しました。」が表示されて削除できません。
【管理コンソール>コンテンツ>ファイルリクエスト>ファイルリクエストを複数選択>表示されるゴミ箱をクリック】セキュリティの観点から、不要となったファイルリクエストを長期間利用できないようにするため、定期的に大量のファイルリクエストを削除する必要があります。
現状では1000件近いファイルリクエストを分割して削除する方法しかありません。
管理する上で多くの工数がかかるため、ファイルリクエストを一括削除できる件数の上限を上げてほしいです。Due to Box's specifications, you can delete file requests all at once using the following steps.
However, if you try to delete nearly 1,000 file requests, you'll receive the error message "Failed to delete link." The following steps prevent you from deleting them.[Admin Console > Content > File Requests > Select multiple file requests > Click the trash can icon that appears]
For security reasons, we need to periodically delete large numbers of file requests to prevent unnecessary requests from being available for a long period of time.
However, currently, the only way to delete nearly 1,000 file requests…8 votes -
Cannot move files within Box when the file version is large
We hope to resolve the issue where files cannot be moved once the file version reaches a certain number.
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ファイルバージョンが一定数に達するとファイルの移動が行なえなくなる問題について解消を希望します。4 votes -
Improved LFO operation stability
There was a case where the upload process failed due to an error in LFO internal processing. We request the implementation of measures to improve the stability of LFO processing.
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LFO内部処理のエラーによりアップロード処理が失敗したケースがありました。LFO処理の安定性向上施策の実施を希望します。4 votes -
Pop up confirmation listing content prior to moving content to Archive
Pop up confirmation listing content prior to moving content to Archive will help in confirming what should be going to Archive as a last check before the content gets moved
2 votes
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